Betfred

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
You prove it by doing what you've done, sending over the personal details from within the account.
This is what casinos do these days, its not personal, but after it's all done I would make a complaint to the UKGC about the fact they only started doing a SoW after you had a big win.
 

HOFF

Newbie member
PABnononaccred
Joined
Dec 15, 2020
Location
Uk
You prove it by doing what you've done, sending over the personal details from within the account.
This is what casinos do these days, its not personal, but after it's all done I would make a complaint to the UKGC about the fact they only started doing a SoW after you had a big win.
I have no idea of how to do this it’s stressing both my wife and I. If I go through IBAS it could take months and they’ve got my initial deposit too. I’m disgusted with them. UKGC doesn’t have an email etc they can’t make any decisions
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I have no idea of how to do this it’s stressing both my wife and I. If I go through IBAS it could take months and they’ve got my initial deposit too. I’m disgusted with them. UKGC doesn’t have an email etc they can’t make any decisions
You were prepared to lose your initial deposit so it shouldn't be too much of a problem to wait a couple of days to get your winnings. IBAS won't do anything as it's a regulatory matter and Betfred will say they are following UKGC guidance. If they are or not is open to interpretation but regardless, at this moment, thats beside the point, you just need to supply what they ask for, for the quickest resolution. They seem to be replying fairly quickly, so hopefully it doesn't take much longer, some casino's can take a week + to reply each time, so you are lucky Betfred is a quicker one.
If after doing so they still refuse to pay, or ask for something that cannot be supplied, we can go from there with what to do next.
 

HOFF

Newbie member
PABnononaccred
Joined
Dec 15, 2020
Location
Uk
Surely providing proof of winning on the 23rd should be enough. The money that was in my PayPal is irrelevant. They verified me after asking to send my verification document and replied stating im fully verified. But because I’ve won they are subjecting me to this. I’ve provided more than enough documents to prove funds and my identity what’s the issue.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Surely providing proof of winning on the 23rd should be enough. The money that was in my PayPal is irrelevant. They verified me after asking to send my verification document and replied stating im fully verified. But because I’ve won they are subjecting me to this. I’ve provided more than enough documents to prove funds and my identity what’s the issue.
Not really as what if someone used stolen money to fund the original deposit that funded the winnings that you used to win this time.
You can blame the UKGC for this as they are the ones who issued unclear instructions for casinos to follow. It is rare that a UK based company does this though, hopefully you get it sorted fairly quickly.
 

CasinoNinja

Senior Member
MM
Joined
Apr 27, 2017
Location
UK
Just be a bit more patient. I get that it's a huge win and you don't want to stress over it, but just provide them with the details that they have asked and they will pay. UK bookies seems to be ok in my experience to paying.
 

TheMarketMech

Newbie member
Joined
Jan 16, 2021
Location
Ts178ag
Surely providing proof of winning on the 23rd should be enough. The money that was in my PayPal is irrelevant. They verified me after asking to send my verification document and replied stating im fully verified. But because I’ve won they are subjecting me to this. I’ve provided more than enough documents to prove funds and my identity what’s the issue.
Did you get your money then?
 
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