Hello,
I transferred to the casino from the sportsbook, where I kept a balance to bet on sports, to play a betfred casino promotion. When transferring, the chat help told me that I could get a higher bonus on the 2nd transfer so I transferred back to the sports and transferred into the casino again and got the higher bonus. I managed to win and they confiscated my winnings saying that the transfer out and back in was abusive and that I violated terms because bonus would only be given on deposits to the casino and not transfers.
Since I used to bet at the sportsbook there I always had a balance sitting, so I made several transfers from the sportsbook to the casino and was always granted the bonus so how can it be that bonus credits are only for deposits rather than transfers from the sportsbook? The times when I transferred, received a bonus, and lost I was not given back my losses but the time when I transfer, receive the bonus, and win they say that the transfer was not eligible for bonus (even though it was automatically given).
I don't think this is fair, especially from a reputable casino that is accredited on this site. What do you think of my problem?
I transferred to the casino from the sportsbook, where I kept a balance to bet on sports, to play a betfred casino promotion. When transferring, the chat help told me that I could get a higher bonus on the 2nd transfer so I transferred back to the sports and transferred into the casino again and got the higher bonus. I managed to win and they confiscated my winnings saying that the transfer out and back in was abusive and that I violated terms because bonus would only be given on deposits to the casino and not transfers.
Since I used to bet at the sportsbook there I always had a balance sitting, so I made several transfers from the sportsbook to the casino and was always granted the bonus so how can it be that bonus credits are only for deposits rather than transfers from the sportsbook? The times when I transferred, received a bonus, and lost I was not given back my losses but the time when I transfer, receive the bonus, and win they say that the transfer was not eligible for bonus (even though it was automatically given).
I don't think this is fair, especially from a reputable casino that is accredited on this site. What do you think of my problem?