Betfred vs £1.7 million

Spikie

Experienced Member
Joined
Dec 5, 2016
Location
Uk
In the news today , a story about Betfred refusing to pay £1.7 million on a Frankie Dettori Magic Seven blackjack jackpot for the last 4 years, due to a software glitch.

Now going to the high court , the sum is up to 2 million with interest.

apparently Betfred were congratulating the man for a week before they refused the payout due to a malfunction in Playtech’s software.

However, the player’s lawyers are sure that in Betfreds terms and conditions they cannot withold payment for Playtech’s malfunction.

Also the player was offered 60000 as compensation with an NDA, but he refused.

Will be interesting to see the outcome.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Here's story about this written almost two years ago, probably operator/provider need to give something more than their honest word about malfunction...

You do not have permission to view link Log in or register now.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
What exactly is the malfunction? There was a jackpot, he won it. Not as if it flashed up saying the bloke won 170million.

Or is the malfunction that it paid the jackpot out on the Monday, not the pre-determined Thursday?

We have evidence, not we don't but we've been informed there is some, but it's top secret. But it exists, honestly Guv'nor.

Edit - i read the story as Mr Green had been trying to get to the bottom of it and thought, 'Ah, that's nice, another casino's helping him!'
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Think Betfred are on very dodgy ground having offered 60k but under a non disclosure agreement,
Usually in law things are black and white, the offer indicated some liability to pay,and without any
firm evidence of a fault the courts will hopefully rule against them.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Think Betfred are on very dodgy ground having offered 60k but under a non disclosure agreement,
Usually in law things are black and white, the offer indicated some liability to pay,and without any
firm evidence of a fault the courts will hopefully rule against them.

Yeah, bit like your insurance company losing their rag when you said 'all i did was say to the guy at the accident i'd pay to fix it' - oopsie daisy

Nice to see some of the contractual terms being tested in court after the default position 'it's in their terms' always being used against players - nice little test of fairness and proportionality coming up
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
Interesting case, I hope he's got legal expenses cover + gone no win no fee, as you just never know with courts, personally I think the ukgc should be involved in a case like this, kind of undermines their regulation if someone can win £1.7 million and then a week later be denied the money on a software glitch. Why shouldn't playtech have to be insured themselves to cover their own software glitching, thus honouring the bet.
 
Last edited:

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Think Betfred are on very dodgy ground having offered 60k but under a non disclosure agreement,
Usually in law things are black and white, the offer indicated some liability to pay,and without any
firm evidence of a fault the courts will hopefully rule against them.

The UKGC will hammer them for that hopefully. NDAs were something that they were keen to eradicate as it meant that operators could essentially bypass LCCP rules and pay out if anyone complained but not face the UKGC.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
This is the main reason I wouldn't go near any playtech games. I've heard this glitch excuses way too many times. They just don't want people to win.

Read this and weep - possibly the biggest scandal in the history of CM.

Stipulations on Playtech progressive win

EDIT - in fact I think every CM member should read this thread and thank their lucky stars for increased regulation and accountability now. Hills still have some serious questions to answer here IMO.
 

CertaCas

Newbie member
Joined
Mar 10, 2017
Location
A spinning globe
Read this and weep - possibly the biggest scandal in the history of CM.

Stipulations on Playtech progressive win

EDIT - in fact I think every CM member should read this thread and thank their lucky stars for increased regulation and accountability now. Hills still have some serious questions to answer here IMO.

Unbelievable ... thank you for that link, I missed that story.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
interesting bits from that bbc article I didn't see in the others:


Betfred licences the software for its online games from another company Playtech, which has refused to confirm the nature of the software glitch.

By law, Playtech has to notify the Gambling Commission of Great Britain of the fault, known as a "key event". Mr Coyle says the description of what happened is only four lines long and does not describe the nature of the problem.

Despite repeated requests, Mr Green's lawyers say Betfred has been unable to prove there was a software problem at all. Neither has the company attempted to drag its supplier Playtech into the case.

If the court rules in Mr Green's favour, other gamblers denied their winnings due to technical problems could be able to make similar claims.

------------


If there was a glitch in a game and loads of people found out about it and made a fortune exploiting it, I could understand that clause being enacted to halt the payouts at withdrawal stage, but in this case where an individual wins the jackpot it's a different kettle of fish imo.

If betfred had paid out would they need to obtain the money from playtech with a jackpot game?
 

Bloatgoat

Senior Member
webby
Joined
Nov 29, 2017
Location
Somewhere
Ive never seen a casino offering 30 to 60k as part of a settlement, for those who won a jackpot before and it was claimed to be a software glitch. What i do think is that the casino refuses to payout that sum due to financial liabilitys. And this court case is a very interesting one.
 
Top