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Casino Complaint Betfred - Slow Support & Not Honoring Bonus

Discussion in 'Casino Complaints - Bonus Issues' started by McMaNGOS, Jan 22, 2016.

    Jan 22, 2016
  1. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Automation Engineer
    Hi all. I would contact the Betfred rep about this issue, but it seems he is no longer active on here. Signed up recently to Betfred through an affiliate link that would get me a 500% bonus up to €1000. I waited a while before making my first deposit and taking the bonus, so I used their live chat to verify that I was still eligible for the bonus. Here's how that went:

    So one day later, I downloaded their casino client and made a €50 deposit. Upon depositing, I received a 100% bonus, not a 500% bonus. This was incorrect, clearly, so I talked to their live chat again.

    So I forwarded the mail to the promotions team, and then I get a response from them saying that I never received the promo email to begin with. This was about 1 and a half week after forwarding the promo email, mind you.

    Confirmed that my email did indeed receive the message, haven't received a response in 5 days.

    I can see why these guys are no longer accredited. :) Here are the terms for the bonus, still online, if you would like to check them out: You must register/login in order to see the link.

    I just don't understand how a place with a 24/7 live chat could possibly take this long to resolve a simple issue like this. Has anyone had similar experiences with this casino?
  2. Jan 23, 2016
  3. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    I haven't deposited at Betfred, I do recall that they had an issue with rigged games.

    But I have had the exact same thing happen to me at Grand Reef Online Casino.
    Staff refused to let me have the affiliate bonus I signed up with, instead they insisted that I take the lesser value regular bonus.
    To add to this, I had to ask them 3 times to close my account.
    I even tried to contact the affiliate back and tell them what Grand Reef are up to; no help.
    This is nothing unusual for online casinos.

    I would just advise to close your account with Betfred and to keep away as what they are doing is a pretty good warning sign.
    1 person likes this.
  4. Jan 29, 2016
  5. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Automation Engineer
    Figured I'd update this since their brilliant promotions team has finally made a decision. They simply claimed that the bonus email was spam (even though you could sign up through the link I provided earlier in the first post and receive the same email), and that as such I was not eligible for the bonus. I was just about instruct them on how to recreate the steps I took to receive the email, when I noticed that they had taken the campaign offline and replaced it with a 300% bonus (which they did not even bother to offer me, by the way).

    Absolutely astonished at how they're handling this.

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