Some of you may recall a thread about a month ago from a punter who claimed they did not believe they had pressed the spin button on a slot that exceeded the 20% max wager whilst playing with a bonus at Betfred (claimed initially may have been a technical issue). This came to light when a request to withdraw for $7.5k was submitted.
It initiated great debate and I personally felt BF was a bit harsh (on face value) as it was only one spin in error that yielded no extra win.
Well the same happened to me yesterday and I felt compelled to post to advise what happened. I exceeded my max wager in error (by $1) for one spin that also produced no win.
I jumped straight onto chat and spoke with their customer service, explained what happened and asked how this would impact on me should I withdraw. At this stage I had about $800 in my balance.
To their credit, they accepted my claim that I erred and the gent advised he would put a note on my account to the effect that I had made contact immediately, admitted it was an error on my part, and whilst the wager would not count towards my playthrough requirements, I would not be further penalised. So should I wish to withdraw, I was assured I would have no problem (I kept a copy of the transcript just in case).
This is how I would expect it to play out, I just did not think I would be establishing that with them. Well done BetFred
It initiated great debate and I personally felt BF was a bit harsh (on face value) as it was only one spin in error that yielded no extra win.
Well the same happened to me yesterday and I felt compelled to post to advise what happened. I exceeded my max wager in error (by $1) for one spin that also produced no win.
I jumped straight onto chat and spoke with their customer service, explained what happened and asked how this would impact on me should I withdraw. At this stage I had about $800 in my balance.
To their credit, they accepted my claim that I erred and the gent advised he would put a note on my account to the effect that I had made contact immediately, admitted it was an error on my part, and whilst the wager would not count towards my playthrough requirements, I would not be further penalised. So should I wish to withdraw, I was assured I would have no problem (I kept a copy of the transcript just in case).
This is how I would expect it to play out, I just did not think I would be establishing that with them. Well done BetFred