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Betfair - WTF - please help!

Discussion in 'Online Casinos' started by nutnut, Dec 3, 2015.

    Dec 3, 2015
  1. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    Please forgive me if im missing something here, but i had 20p left in Betfair and my last spin was on Captain America and hit bonus round. Anyway i have several wins during bonus round and get to £49.65 and then i hit this big win whilst still on bonus round. Betfair - WTF - please help!: hero.jpg,Dec 3, 2015

    Which as can see is a big win, i had expanding wilds feature, so i finish bonus round and it hasn't credited me the £57.20! for that win, i spinned once more at 20p before i realised and my balance currently at £49.45. I check game history and it has credited that win only as £2.10 and not a expanding wild win which my screenshot and my eyes clearly show happened! Even more bizarre if you look at game history screenshot, instead of a K showing a Wild shows in that spot which in theory should have meant all 5 should have expanded :confused:

    Betfair - WTF - please help!: bb.PNG,Dec 3, 2015

    Am i being dumb, but i know what i seen, how can my balance be lower than a single win i had, when i had won all that money on previous spins in bonus round. WTF
     
    2 people like this.
  2. Dec 3, 2015
  3. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    They have defo only credited that win as a £2.10p win, these are wins all from bonus round

    £2.15(expanding wild win)
    £1.20
    0.80p
    £31.80p
    £3
    £8
    £2.00
    0.10p
    0.50p

    All totals £49.65

    So im over £55 out of pocket!
     
  4. Dec 3, 2015
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Typical Playtech garbage strikes again :rolleyes:

    Can't advise other than to say, I would not let it lie, no way!

    You have the screen shots as proof, an email to Betfair management to start the ball rolling maybe?

    Good Luck!
     
  6. Dec 3, 2015
  7. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    I called them, then was told to e-mail them to investigate, what i don't get is how there game history has a extra wild, which means 5 red skulls would expand and win me how much ???

    Im not sure whats worse, fact i didn't get my 4 expanding wild win, or idea they somehow shafted me of a 5 wild expanding win :eek:

    Either way im losing out big time.

    They can't even deny i have the expanding win feature won, cause this screenshot of one of the spins won during bonus round, shows the red skull expanding! So i can't wait to see how they explain this one.

    Betfair - WTF - please help!: hh.PNG,Dec 3, 2015
     
  8. Dec 3, 2015
  9. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I would think it nigh on impossible to 'wriggle out' however we are talking about the casino here not the player ;) :rolleyes:

    IMO you have ample proof, however there is always the 'game malfunction' route that they may try and pull on you, hope not.

    Unfortunately I do not have any experience at all with the casino in question with regards to CS, managers etc, maybe another member can chime in please?
     
    1 person likes this.
  10. Dec 3, 2015
  11. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    I use Betfair alot, i used them today cause had 100% bonus with x5 wagering, i was doing 40p a spin and the last spin was 20p when i hit the feature.

    Im not sure how they could claim game malfunction, as their own games history even shows the red skulls, just them not expanding on their version(where as my screenshot shows otherwise). But it clearly shows from my feature bonus that they should expand.

    Im sick of casinos constantly making player have to chase up winnings, especially when so dam hard to win in first place. From my experience with Betfair they NEVER admit wrong, and try argue.
     
  12. Dec 3, 2015
  13. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Just had a thought pop into my head, probably nothing but a case of being 100%

    Before you do anything, check, double check and treble check in the pay table and game rules that the expanding wilds or whatever they are are supposed to do what you think.

    The reason behind this is that certain games I have played over the years have dropped what I thought to be something decent in, got pre-excited and then found out I had mis understood game.

    For example: - During FS any wilds will expand to fill the reel strip (this is the point we naturally stop reading) but only if they land consecutively....

    Just a belt and braces job ;)

    As you say, you are expecting an argument from experience but if you are 100% confident then I say go for it and do not back down!
     
  14. Dec 4, 2015
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Do you remember a good while wile ago, The same thing happened to a player on captains beard game or similar,

    What happen in the the free spins game the expanding made no difference, Let me try and find the thread

    Edit, Here yo go http://www.casinomeister.com/forums/showthread.php?t=61476
     
    2 people like this.
  16. Dec 4, 2015
  17. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    Interesting, still no reply from Betfair.
     
  18. Dec 5, 2015
  19. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    still no reply, apparently they dont work weekends :eek:
     
  20. Dec 5, 2015
  21. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Na, they usually leave those shifts to the 'grunts' while they swan off playing Golf and sipping Pimms :rolleyes:(no offence to any CS agents who maybe looking in :p)

    Give it till Tues/Weds next week and follow up then if need be.
     
    2 people like this.
  22. Dec 8, 2015
  23. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    Still waiting for a reply, after being promised one yesterday and today, now live chat say they waiting on Playtech to reply but no clue how long it will take. :rolleyes:
     
    2 people like this.
  24. Dec 10, 2015
  25. demonj

    demonj Experienced Member

    Occupation:
    Blacksmith,welder, pipe contructor for earth heati
    Location:
    Sweden i guess
    PPL play on Betfair? Wouldnt recommend my worst enemy to do that :confused: the one and only time i did i took a bonus wagered it then 80% off my balance were suddenly gone didnt give a crap to care about it though...:thumbsup:
     
  26. Dec 10, 2015
  27. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    I use them mostly for sports gambling, they're the biggest and only major betting exchange, ive deposited thousands with them, only last 6 months have i took a small interest in casino slots, ad i notice their bonuses carry around x5 to x20 wagering max, which is why i like them.

    That said it is a joke they delay withdrawals, sometimes upto 48hrs hoping you reverse it, and after this issue when they do finally get back to me and say they won't pay i will question using them in future. Their support is slow and awful.

    What pisses me off is playtech are hardly likely to own up their slot is full of faults, so they will give some bull crap no doubt, it' not alot of money to betfair and i gamble that most weeks and more, yet they would rather screw me over and hope i forget it.
     
  28. Dec 10, 2015
  29. demonj

    demonj Experienced Member

    Occupation:
    Blacksmith,welder, pipe contructor for earth heati
    Location:
    Sweden i guess
    Thats why i tried them because of the wagering but they act predatory, i just like to play playtech games every now and then but at betfair not again :') when they dont wanna pay you, you shouldnt deposit there:) Its like betway they gave me 3€ i turned it into 400€ they didnt reply or nothing so i played it all up then never turned back:)
     
    1 person likes this.
  30. Dec 10, 2015
  31. Finn

    Finn Senior Member MM

    Occupation:
    Engineer
    Location:
    Finland
    These kind of malfunctions are always forwarded to the software provider. Other software providers sometimes have managed to solve these kind of problems in week or little over, but Playtech has a record being slow with these, just last spring we had a case here where it took 5 weeks for Playtech to sort out free spin winnings not being added. Considering Playtech's already poor record and incoming holidays, wouldn't expect this to be sorted out before 2016.
     
  32. Dec 11, 2015
  33. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    Still waiting for a reply, though guy on phone last night was "very sure" they would get a reply today.

    To top it all off, a withdrawal i made on 6th has not gone back into the account and betfair don't know why :eek:
     
  34. Dec 15, 2015
  35. JackTenOff

    JackTenOff Webmaster webmeister

    Occupation:
    nananananana
    Location:
    uk
    The time they took money out of players bank accounts from a failed blackjack promo still leaves a sour taste in my mouth. Even though I wasn't affected. They couldn't have handled it any worse.
     
  36. Dec 16, 2015
  37. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    got paid today, credited me £60 :thumbsup:

    playtech admitted didn't pay me correctly an was their fault but cant explain why :confused::eek:
     
    1 person likes this.
  38. Dec 16, 2015
  39. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Paid in full AND £60 'good will' comp ??

    If so Job Well Done! :thumbsup:
     

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