I should have know better given their rogue status here but these folks are really an insidious bunch.
I recently gambled at Betfair by playing blackjack. I was down a few hundred pounds and after some sweat I managed to break even and with a small profit of £50.
I requested a withdraw only to find out that just my deposits were returned with the rest confiscated and my account blocked. Initially they told me that all my withdraws are under process. 2 weeks later when I never received
my winnings I was told that I had canceled the withdraw of my winnings on my own accord (I have this in writing). After calling them yesterday, they told me that THEY had actually cancelled it
They wanted to verify me and as I was expecting the usual ID check I promptly sent to them my ID and utility bill. Nop, they wouldn't have it. Now they wanted photographs of my credit cards of which I also sent but nop, wouldn't have it again as they wanted me to send a picture of my self holding the cards next to my face. WTF ???? Do you also need me to sing kumbaya and sit on one leg? I AM NOT HAVING THIS. I am not going to become a clown for them.
I have opened accounts with numerous betting sites(unibet, william hill,casumo etc.) and I have seen on my credit profile at Experian that they have conducted an electronic ID check on me. That sufficed to them and I was never bothered during withdraws even with very sizeable ones in the 5 digits. If one bothers to do an electronic check on me they will see my address, name, DOB, that I am on the electoral roll in the UK and basically this is IRREFUTABLE evidence that I exist and all details supplied by me are accurate and valid. I have opened bank accounts in the same way and didn't have to provide any ID whatsoever due to the electronic checks that they do these days.
I won't be opening a PAB or waste anyone's time on this as I don't care about £50 but it just goes to show you that they are happy to allow you to lose your money but when is time to withdraw your winnings things become "difficult".
Had I deposited and lost my shirt would Betfair have refunded my loses on the basis that they couldn't verify my account and therefore my gambling might have been illegal/might have been my son playing with my credit card?
Given my graphic design background I could send to them ANY picture they want. Photoshop is your savior. They want something that can be faked while rejecting evidence that can't be faked. They don't have reasonable doubts.
I am happy to have my account closed but they are crooks in the way they dealt with me. Whether they are "legal" in their actions or not it doesn't matter. I won't trust them ever again.
The security team at Betfair can keep the £50 (hopefully in coins) and shove them up their ******.
With respect.
See Related Threads:
I recently gambled at Betfair by playing blackjack. I was down a few hundred pounds and after some sweat I managed to break even and with a small profit of £50.
I requested a withdraw only to find out that just my deposits were returned with the rest confiscated and my account blocked. Initially they told me that all my withdraws are under process. 2 weeks later when I never received
my winnings I was told that I had canceled the withdraw of my winnings on my own accord (I have this in writing). After calling them yesterday, they told me that THEY had actually cancelled it
They wanted to verify me and as I was expecting the usual ID check I promptly sent to them my ID and utility bill. Nop, they wouldn't have it. Now they wanted photographs of my credit cards of which I also sent but nop, wouldn't have it again as they wanted me to send a picture of my self holding the cards next to my face. WTF ???? Do you also need me to sing kumbaya and sit on one leg? I AM NOT HAVING THIS. I am not going to become a clown for them.
I have opened accounts with numerous betting sites(unibet, william hill,casumo etc.) and I have seen on my credit profile at Experian that they have conducted an electronic ID check on me. That sufficed to them and I was never bothered during withdraws even with very sizeable ones in the 5 digits. If one bothers to do an electronic check on me they will see my address, name, DOB, that I am on the electoral roll in the UK and basically this is IRREFUTABLE evidence that I exist and all details supplied by me are accurate and valid. I have opened bank accounts in the same way and didn't have to provide any ID whatsoever due to the electronic checks that they do these days.
I won't be opening a PAB or waste anyone's time on this as I don't care about £50 but it just goes to show you that they are happy to allow you to lose your money but when is time to withdraw your winnings things become "difficult".
Had I deposited and lost my shirt would Betfair have refunded my loses on the basis that they couldn't verify my account and therefore my gambling might have been illegal/might have been my son playing with my credit card?
Given my graphic design background I could send to them ANY picture they want. Photoshop is your savior. They want something that can be faked while rejecting evidence that can't be faked. They don't have reasonable doubts.
I am happy to have my account closed but they are crooks in the way they dealt with me. Whether they are "legal" in their actions or not it doesn't matter. I won't trust them ever again.
The security team at Betfair can keep the £50 (hopefully in coins) and shove them up their ******.
With respect.
See Related Threads:
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