Betfair refuses to pay me

jokewithme

Dormant account
PABnorogue
Joined
Oct 11, 2011
Location
Feltham
I opened an account at Betfair, claimed the bonus, lost everything, claimed the comp points and won 1250£. Then they closed my account and refused to pay me. What should I do?
 

bpb

Banned User - repeated violations of rule 1.14 (tr
PABnonaccred
PABnorogue
Joined
Jun 17, 2004
Location
Haverhill
Given the dearth of information in your original post, I doubt you'll get a reply more useful than mine.

bunny_pancake.jpg
 

Cleveland

Dormant account
Joined
Jun 15, 2011
Location
Texas
The script under the user name is user controlled correct?

Why are so many of the new(?) users using Noob? Seems to be an odd coincidence :eek2:
 

RUSTYROO

Dormant account
Joined
Oct 9, 2007
Location
Australia
The situation you briefly described your in really sucks but i don't know how much help you can get from here as this casino has been moved to the Rogue pit.

Maybe you could try and contact one of the Betfair casino reps on here but they don't really seem to be active much these days. I wonder why :rolleyes:

I never played at Betfair so i dont know how their comps work or the terms attached.

I hope things work out for you :)


I opened an account at Betfair, claimed the bonus, lost everything, claimed the comp points and won 1250£. Then they closed my account and refused to pay me. What should I do?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
The script under the user name is user controlled correct?

Why are so many of the new(?) users using Noob? Seems to be an odd coincidence :eek2:
I changed it to "noob" for the entire forum. It was "registered user" but I felt that lacked pizazz. (I'm in the process of revamping the user group system). :D

/derail
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I opened an account at Betfair, claimed the bonus, lost everything, claimed the comp points and won 1250£. Then they closed my account and refused to pay me. What should I do?

In the UK right?

1) Complain to the ASA that this has not been "administered fairly". You LOST on the bonus, so none of the bonus terms have any bearing. The "advert" in question for your complaint will be the one for their loyalty club scheme, and whether it has been "administered fairly".

Betfair have a whole string of "upheld" ASA adjudications listed on the ASA website. If they keep racking up more, the ASA can direct that all media outlets in the UK ban all Betfair advertising. This will certainly get the attention of the board of directors, who seem to be burying their collective heads in the sand whilst their incompetent management and marketing team make one blunder after another.

They have put the casino side under LGA control, but their sportsbook is under the watchful eye of the UK Gambling Commission, and the government have stated that this type of arrangement is due an overhaul as companies are using such "loopholes" in order to facilitate treatment of customers that would not be tolerated were they licensed fully within the UK.

The more complaints they rack up through formal channels such as the ASA, the more the government body looking into this will see, and this should inform their decision as to what changes to implement.

Betfair are also under fire for operating a policy of levying up to 60% "premium charges" on successful financial traders who use the exchange, rather than the stockmarket, to bet on price movements in a number of markets. Since Betfair do not expose their own money, but take a slice of each trade in the same way that stockmarket firms do, they cannot really justify this charge.
 

dazlazz

Registered
Joined
Aug 15, 2007
Location
London, UK
Hi jokewithme, seeing as you are in Feltham, and Betfair are based in Hammersmith (near the bridge), why not pop down there and cause a 'stink' - i.e. start shouting and demand to see one of their managers?

just a thought...

Regards,

Daz
 

asianeyes

Dormant account
Joined
Mar 22, 2010
Location
U.K.
In the UK right?

1) Complain to the ASA that this has not been "administered fairly". You LOST on the bonus, so none of the bonus terms have any bearing. The "advert" in question for your complaint will be the one for their loyalty club scheme, and whether it has been "administered fairly".

Betfair have a whole string of "upheld" ASA adjudications listed on the ASA website. If they keep racking up more, the ASA can direct that all media outlets in the UK ban all Betfair advertising. This will certainly get the attention of the board of directors, who seem to be burying their collective heads in the sand whilst their incompetent management and marketing team make one blunder after another.

They have put the casino side under LGA control, but their sportsbook is under the watchful eye of the UK Gambling Commission, and the government have stated that this type of arrangement is due an overhaul as companies are using such "loopholes" in order to facilitate treatment of customers that would not be tolerated were they licensed fully within the UK.

The more complaints they rack up through formal channels such as the ASA, the more the government body looking into this will see, and this should inform their decision as to what changes to implement.

Betfair are also under fire for operating a policy of levying up to 60% "premium charges" on successful financial traders who use the exchange, rather than the stockmarket, to bet on price movements in a number of markets. Since Betfair do not expose their own money, but take a slice of each trade in the same way that stockmarket firms do, they cannot really justify this charge.



Good advice to the newbie VWM as he has i legit issue at hand. As for the ones who instead decided to laugh and take the piss, you should be ashamed.:eek:

Jokewithme has an issue and he's asking for advice. Am i wrong or is that what this forum is for?
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Good advice to the newbie VWM as he has i legit issue at hand. As for the ones who instead decided to laugh and take the piss, you should be ashamed.:eek:

Jokewithme has an issue and he's asking for advice. Am i wrong or is that what this forum is for?

Well the way I see it, why should everyone jump to the OPs aid when they couldn't be bothered explaining their situation in any detail whatsoever?

It could well be a fraud issue, or they played restricted games etc....in which case they will get some guidance. We shouldn't have to play 20 questions to find out even the basic issue.

It's a matter of give and take IMO.

Vinyl -why would you go off about the ASA and all that when you dont have the slightest idea what really happened? The whole situation seems a but too simple to be true, and probably has something to do with multi accounts or how the comps were earned....but that's just a guess, which is all anyone can do.
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
Well the way I see it, why should everyone jump to the OPs aid when they couldn't be bothered explaining their situation in any detail whatsoever?

It could well be a fraud issue, or they played restricted games etc....in which case they will get some guidance. We shouldn't have to play 20 questions to find out even the basic issue.

It's a matter of give and take IMO.

Vinyl -why would you go off about the ASA and all that when you dont have the slightest idea what really happened? The whole situation seems a but too simple to be true, and probably has something to do with multi accounts or how the comps were earned....but that's just a guess, which is all anyone can do.

No mr. Nifty....it WAS a guess, until you made it public. THEN it became an accusation, or rather multiple accusations, which, to say the least, isn't a very friendly or productive way to respond to someone asking for help. Especially a new user, who may not know the ins and outs of how to use a forum, or what information would be useful to cast light on their case.
In my opinion, if you had any wish to help, you should ask into the problem at hand, if you feel op didn't provide the information you would need, to give qualified advice to solve their problem, and THEN give them advice, if you felt you could help, and not jump up and accuse op of fraud, multiple accounts, or of playing restricted games etc. without knowing ANYTHING about it.
I'm sure you know the old saying ... "If you don't have anything nice to say, SHUT YOUR PIEHOLE"....may be a little off on the correct wording, as English isn't my native language, but I'm sure you know the saying I'm speaking off.
If I may, I would like to make an educated guess, that VWM chose to "go off", as you so politely put it, about ASA, because he had a genuine wish to offer a possible solution to op's problem. Again not a very friendly, or helpful comment from you, imo.
For your information, I will have to report your reply to a moderator, as I find your reply both rude, and insulting, not to mention harmful to this forum, that we all (should) care about.
just my 2 cents.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
No mr. Nifty....it WAS a guess, until you made it public. THEN it became an accusation, or rather multiple accusations, which, to say the least, isn't a very friendly or productive way to respond to someone asking for help. Especially a new user, who may not know the ins and outs of how to use a forum, or what information would be useful to cast light on their case.
In my opinion, if you had any wish to help, you should ask into the problem at hand, if you feel op didn't provide the information you would need, to give qualified advice to solve their problem, and THEN give them advice, if you felt you could help, and not jump up and accuse op of fraud, multiple accounts, or of playing restricted games etc. without knowing ANYTHING about it.
I'm sure you know the old saying ... "If you don't have anything nice to say, SHUT YOUR PIEHOLE"....may be a little off on the correct wording, as English isn't my native language, but I'm sure you know the saying I'm speaking off.
If I may, I would like to make an educated guess, that VWM chose to "go off", as you so politely put it, about ASA, because he had a genuine wish to offer a possible solution to op's problem. Again not a very friendly, or helpful comment from you, imo.
For your information, I will have to report your reply to a moderator, as I find your reply both rude, and insulting, not to mention harmful to this forum, that we all (should) care about.
just my 2 cents.

Please highlight where I accused the OP of fraud. I keep re-reading it and can't find where i said that.

In regards to your "piehole" comment ......seems like someone needs to take their own advice. Your last few posts have been anything but "nice".
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
Well the way I see it, why should everyone jump to the OPs aid when they couldn't be bothered explaining their situation in any detail whatsoever

It could well be a fraud issue, or they played restricted games etc....in which case they will get some guidance. We shouldn't have to play 20 questions to find out even the basic issue.

It's a matter of give and take IMO.

Vinyl -why would you go off about the ASA and all that when you dont have the slightest idea what really happened? The whole situation seems a but too simple to be true, and probably has something to do with multi accounts or how the comps were earned....but that's just a guess, which is all anyone can do.

As per request.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
As per request.

Sorry to burst your bubble.

I didn't accuse anyone of anything. I said "it may well have been" to highlight the fact that it may not be as simple as "they took my money for no reason".....there's always a reason, and they are the most common. I know you said English isn't your first language, but I'd have thought this was pretty clear.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
We have to understand the op is a newbie who doesnt even know where to start. Heck, a lot of us frequent posters dont even know what constitutes fraud as many casinos gladly use as a reason not to pay. We will have to ask specific questions to know more on his problem instead of accusing him of being incooperative.
 

RUSTYROO

Dormant account
Joined
Oct 9, 2007
Location
Australia
You are 100% right asianeyes.

I was having a crappy day and that picture made me laugh :oops:. If I had my hand in offending or shying away the OP I am truly sorry and as I said in my first post, I hope things work out for them.

Good advice to the newbie VWM as he has i legit issue at hand. As for the ones who instead decided to laugh and take the piss, you should be ashamed.:eek:

Jokewithme has an issue and he's asking for advice. Am i wrong or is that what this forum is for?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Well the way I see it, why should everyone jump to the OPs aid when they couldn't be bothered explaining their situation in any detail whatsoever?..

Because we should always, always give the player - especially a noob the benefit of the doubt. It was his first post, a simple "please give us more info" would have sufficed.

So in essence, yes everyone should throw their cynicism out the window and try to assist the player. It's not all about him - it's about what others can soak in from this thread. Other players with the same problem might be lurking here - seeing you jump on this guy's back - and say "hey, that's a forum I don't want to be a part of - they beat up noobies."

For all we know, this could be a "didn't play by the 'Spirit of the Bonus'" issue which is a typical Betfair stunt.

Do not beat up the newbies - welcome them with helpful advice - that's what the complaints section is all about.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Because we should always, always give the player - especially a noob the benefit of the doubt. It was his first post, a simple "please give us more info" would have sufficed.

So in essence, yes everyone should throw their cynicism out the window and try to assist the player. It's not all about him - it's about what others can soak in from this thread. Other players with the same problem might be lurking here - seeing you jump on this guy's back - and say "hey, that's a forum I don't want to be a part of - they beat up noobies."

For all we know, this could be a "didn't play by the 'Spirit of the Bornus'" issue which is a typical Betfair stunt.

Do not beat up the newbies - welcome them with helpful advice - that's what the complaints section is all about.

I have helped many many noobs on this forum.

IMO it is not unreasonable to expect that someone asking for other people's time and assistance might take a few extra minutes of their own to outline what the problem is.

I didn't accuse, or insult, or tell them to get lost. Hence, I do not agree that I "jumped" on them.

It's also interesting to note they haven't bothered to add anything else, but I guess that's my fault too.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I have helped many many noobs on this forum.

IMO it is not unreasonable to expect that someone asking for other people's time and assistance might take a few extra minutes of their own to outline what the problem is.

I didn't accuse, or insult, or tell them to get lost. Hence, I do not agree that I "jumped" on them.

It's also interesting to note they haven't bothered to add anything else, but I guess that's my fault too.

This is a forum, not the PAB service!! People talk and they should be given the room to do so without being made to feel uncomfortable.

Betfair is known to expect players to "play by the spirit of the bonus". That's why they are in the rogue pit. You, as a veteran member, should have realized that right away and perhaps mentioned this - or not. You chose to participate in this thread.

And yes you did insinuate the guy holding back info for a reason. If was one of the senior members, then yes, I would think that would be something to point out, but this is this guy's 1st or 2nd post.

He may be legit, he may not be, I think this is a call I or one of the moderators need to make - not you. One thing for sure, you have put him on the defensive and have probably driven him away from posting here again.
 
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