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Betfair refuses to pay me

Discussion in 'Casino Complaints - Non-Bonus Issues' started by jokewithme, Oct 20, 2011.

    Oct 20, 2011
  1. jokewithme

    jokewithme Dormant account PABnorogue

    Occupation:
    Web design
    Location:
    Feltham
    I opened an account at Betfair, claimed the bonus, lost everything, claimed the comp points and won 1250£. Then they closed my account and refused to pay me. What should I do?
     
  2. Oct 20, 2011
  3. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    Location:
    Haverhill
    Given the dearth of information in your original post, I doubt you'll get a reply more useful than mine.

    Betfair refuses to pay me: bunny_pancake.jpg,Oct 20, 2011
     
    4 people like this.
  4. Oct 20, 2011
  5. Cleveland

    Cleveland Meister Member

    Occupation:
    Professional problem solver
    Location:
    Texas
    The script under the user name is user controlled correct?

    Why are so many of the new(?) users using Noob? Seems to be an odd coincidence :eek2:
     
    1 person likes this.
  6. Oct 20, 2011
  7. RUSTYROO

    RUSTYROO Senior Member

    Occupation:
    Prime minister of Laura Land :P
    Location:
    Australia
    The situation you briefly described your in really sucks but i don't know how much help you can get from here as this casino has been moved to the Rogue pit.

    Maybe you could try and contact one of the Betfair casino reps on here but they don't really seem to be active much these days. I wonder why :rolleyes:

    I never played at Betfair so i dont know how their comps work or the terms attached.

    I hope things work out for you :)


     
  8. Oct 20, 2011
  9. RUSTYROO

    RUSTYROO Senior Member

    Occupation:
    Prime minister of Laura Land :P
    Location:
    Australia
    bpb, you were hilariously witty with that post. You made my day a little brighter :thumbsup:
     
  10. Oct 20, 2011
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I changed it to "noob" for the entire forum. It was "registered user" but I felt that lacked pizazz. (I'm in the process of revamping the user group system). :D

    /derail
     
  12. Oct 20, 2011
  13. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Pizazz. Lol. Love it. :lolup:
     
  14. Oct 20, 2011
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    In the UK right?

    1) Complain to the ASA that this has not been "administered fairly". You LOST on the bonus, so none of the bonus terms have any bearing. The "advert" in question for your complaint will be the one for their loyalty club scheme, and whether it has been "administered fairly".

    Betfair have a whole string of "upheld" ASA adjudications listed on the ASA website. If they keep racking up more, the ASA can direct that all media outlets in the UK ban all Betfair advertising. This will certainly get the attention of the board of directors, who seem to be burying their collective heads in the sand whilst their incompetent management and marketing team make one blunder after another.

    They have put the casino side under LGA control, but their sportsbook is under the watchful eye of the UK Gambling Commission, and the government have stated that this type of arrangement is due an overhaul as companies are using such "loopholes" in order to facilitate treatment of customers that would not be tolerated were they licensed fully within the UK.

    The more complaints they rack up through formal channels such as the ASA, the more the government body looking into this will see, and this should inform their decision as to what changes to implement.

    Betfair are also under fire for operating a policy of levying up to 60% "premium charges" on successful financial traders who use the exchange, rather than the stockmarket, to bet on price movements in a number of markets. Since Betfair do not expose their own money, but take a slice of each trade in the same way that stockmarket firms do, they cannot really justify this charge.
     
  16. Oct 20, 2011
  17. dazlazz

    dazlazz Experienced Member

    Occupation:
    Prophet
    Location:
    London, UK
    Hi jokewithme, seeing as you are in Feltham, and Betfair are based in Hammersmith (near the bridge), why not pop down there and cause a 'stink' - i.e. start shouting and demand to see one of their managers?

    just a thought...

    Regards,

    Daz
     
  18. Oct 21, 2011
  19. asianeyes

    asianeyes Dormant account

    Occupation:
    housewife
    Location:
    U.K.


    Good advice to the newbie VWM as he has i legit issue at hand. As for the ones who instead decided to laugh and take the piss, you should be ashamed.:eek:

    Jokewithme has an issue and he's asking for advice. Am i wrong or is that what this forum is for?
     
    4 people like this.
  20. Oct 21, 2011
  21. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Well the way I see it, why should everyone jump to the OPs aid when they couldn't be bothered explaining their situation in any detail whatsoever?

    It could well be a fraud issue, or they played restricted games etc....in which case they will get some guidance. We shouldn't have to play 20 questions to find out even the basic issue.

    It's a matter of give and take IMO.

    Vinyl -why would you go off about the ASA and all that when you dont have the slightest idea what really happened? The whole situation seems a but too simple to be true, and probably has something to do with multi accounts or how the comps were earned....but that's just a guess, which is all anyone can do.
     
  22. Oct 21, 2011
  23. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    No mr. Nifty....it WAS a guess, until you made it public. THEN it became an accusation, or rather multiple accusations, which, to say the least, isn't a very friendly or productive way to respond to someone asking for help. Especially a new user, who may not know the ins and outs of how to use a forum, or what information would be useful to cast light on their case.
    In my opinion, if you had any wish to help, you should ask into the problem at hand, if you feel op didn't provide the information you would need, to give qualified advice to solve their problem, and THEN give them advice, if you felt you could help, and not jump up and accuse op of fraud, multiple accounts, or of playing restricted games etc. without knowing ANYTHING about it.
    I'm sure you know the old saying ... "If you don't have anything nice to say, SHUT YOUR PIEHOLE"....may be a little off on the correct wording, as English isn't my native language, but I'm sure you know the saying I'm speaking off.
    If I may, I would like to make an educated guess, that VWM chose to "go off", as you so politely put it, about ASA, because he had a genuine wish to offer a possible solution to op's problem. Again not a very friendly, or helpful comment from you, imo.
    For your information, I will have to report your reply to a moderator, as I find your reply both rude, and insulting, not to mention harmful to this forum, that we all (should) care about.
    just my 2 cents.
     
    2 people like this.
  24. Oct 21, 2011
  25. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Please highlight where I accused the OP of fraud. I keep re-reading it and can't find where i said that.

    In regards to your "piehole" comment ......seems like someone needs to take their own advice. Your last few posts have been anything but "nice".
     
  26. Oct 21, 2011
  27. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    As per request.
     
  28. Oct 21, 2011
  29. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Sorry to burst your bubble.

    I didn't accuse anyone of anything. I said "it may well have been" to highlight the fact that it may not be as simple as "they took my money for no reason".....there's always a reason, and they are the most common. I know you said English isn't your first language, but I'd have thought this was pretty clear.
     
  30. Oct 21, 2011
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    We have to understand the op is a newbie who doesnt even know where to start. Heck, a lot of us frequent posters dont even know what constitutes fraud as many casinos gladly use as a reason not to pay. We will have to ask specific questions to know more on his problem instead of accusing him of being incooperative.
     
    2 people like this.
  32. Oct 21, 2011
  33. RUSTYROO

    RUSTYROO Senior Member

    Occupation:
    Prime minister of Laura Land :P
    Location:
    Australia
    You are 100% right asianeyes.

    I was having a crappy day and that picture made me laugh :oops:. If I had my hand in offending or shying away the OP I am truly sorry and as I said in my first post, I hope things work out for them.

     
  34. Oct 21, 2011
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Because we should always, always give the player - especially a noob the benefit of the doubt. It was his first post, a simple "please give us more info" would have sufficed.

    So in essence, yes everyone should throw their cynicism out the window and try to assist the player. It's not all about him - it's about what others can soak in from this thread. Other players with the same problem might be lurking here - seeing you jump on this guy's back - and say "hey, that's a forum I don't want to be a part of - they beat up noobies."

    For all we know, this could be a "didn't play by the 'Spirit of the Bonus'" issue which is a typical Betfair stunt.

    Do not beat up the newbies - welcome them with helpful advice - that's what the complaints section is all about.
     
    1 person likes this.
  36. Oct 21, 2011
  37. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I have helped many many noobs on this forum.

    IMO it is not unreasonable to expect that someone asking for other people's time and assistance might take a few extra minutes of their own to outline what the problem is.

    I didn't accuse, or insult, or tell them to get lost. Hence, I do not agree that I "jumped" on them.

    It's also interesting to note they haven't bothered to add anything else, but I guess that's my fault too.
     
  38. Oct 21, 2011
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This is a forum, not the PAB service!! People talk and they should be given the room to do so without being made to feel uncomfortable.

    Betfair is known to expect players to "play by the spirit of the bonus". That's why they are in the rogue pit. You, as a veteran member, should have realized that right away and perhaps mentioned this - or not. You chose to participate in this thread.

    And yes you did insinuate the guy holding back info for a reason. If was one of the senior members, then yes, I would think that would be something to point out, but this is this guy's 1st or 2nd post.

    He may be legit, he may not be, I think this is a call I or one of the moderators need to make - not you. One thing for sure, you have put him on the defensive and have probably driven him away from posting here again.
     

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