Betfair issues (was On Probation)

[vinylweatherman]

regarding my previous post, today finally i have received email from Betfair support that my bonus is credited. I don't know, this Сasinomeister's effect (because i have sent a privat message to Betfair casino rep) or not, but anyway,problem solved.

This demonstrates one thing, there are still problems at Betfair. How (competent) CS can make such a mistake beggars belief (well, perhaps not, some CS agents at casinos have come out with worse), this should be basic information on your notes, which should be consulted by CS when dealing with your query. It looks like they have a condition that cannot properly be checked, and what CS see is only how long you have been a member at Betfair, not when you first used a specific product, hence the "you have been a casino member since 2010" excuse. This is followed by arrogance, the CS agent believes they cannot possibly be wrong, so stonewalls any attempt by the player to get them to reconsider, such as refusing to escalate the matter to a supervisor, or pass the query over to management. A PM to a rep bypasses front line "firewall" CS, and this is why some matters get resolved as soon as a rep sees it, even if it has been weeks of getting nowhere via CS.

 

[Joaopc56]

Please do not put Betfair on the accredited List. Remember me? They took 32000€ from my bank account on November 2010 after the Happy Hour Promo. It has been 2 awful years, I did everything I could to get my money back (because they even didn´t refund my deposit) and no luck.

I can´t do nothing against Betfair, because they´re in England or Malta, and I tried to guilty my Bank, because they let Betfair debit 32k from my account, and also with no luck. Me and my family are tired of this situation, Betfair gave me awful 2 years always fighting for my rights, spending money etc etc.

Please don´t accept them again, unless they pay what they should. Taking money from my personal Bank Account was the most incredible and ridiculous thing I´ve ever seen and I will never ever forget what happened. Betfair is not a trusted company.

Joao Cardoso

 

[daywalker]

Please do not put Betfair on the accredited List. Remember me? They took 32000€ from my bank account on November 2010 after the Happy Hour Promo. It has been 2 awful years, I did everything I could to get my money back (because they even didn´t refund my deposit) and no luck.

I can´t do nothing against Betfair, because they´re in England or Malta, and I tried to guilty my Bank, because they let Betfair debit 32k from my account, and also with no luck. Me and my family are tired of this situation, Betfair gave me awful 2 years always fighting for my rights, spending money etc etc.

Please don´t accept them again, unless they pay what they should. Taking money from my personal Bank Account was the most incredible and ridiculous thing I´ve ever seen and I will never ever forget what happened. Betfair is not a trusted company.

Joao Cardoso

I remember you, you broke the t&C's didn't you? That's what I remember from the incident but I may be wrong, it may have just been straight forward abuse.

 

[Joaopc56]

No I didn´t. I just deposited around 300€ and played some games and Hit a big win, I can´t remember all the games I played. I withdrew the money and they paid me. 2 or 3 days after they take 32k from my bank account including my 300€ deposit. I didn´t anything wrong, if I did they would never pay me, and they did. That´s the problem.

 

[daywalker]

No I didn´t. I just deposited around 300€ and played some games and Hit a big win, I can´t remember all the games I played. I withdrew the money and they paid me. 2 or 3 days after they take 32k from my bank account including my 300€ deposit. I didn´t anything wrong, if I did they would never pay me, and they did. That´s the problem.

Really? Here are some the your posts I've selected from the thread on BB.
You sound innocent to me

In portuguese T&C there was no such rule of 10k. Only in English, anyway they gave far more than 10k in bonuses so don´t worry about how I bagged them I won´t enter in more detail though.

This is getting very ridiculous. Betfair paid me 32k yesterday to my bank account. I mean I withdrawn using credit card, no moneybookers, no neteller, no pay pal stuff, directly to my bank. Today when I check my account the money was gone, they debited the 32k. I talked imeediatly to my bank and they said they can cancel a deposit made using the internet.

So one more here who was stolen. It´s incredible how you can be a thief these days, they debited everything. I´m stunned with this, just can´t believe it, after winning so much money I just don´t have it anymore. Good game betfair, stole the winners, win the loosers money, that´s right. I will complain everywhere about this. I never thought you could enter in a bank account and take the money back. Ridiculous. Also they didn´t give me my deposit and my account stills blocked.

No oops, sure I won that money in ways they can consider suspicious, but I´m just worried about the fact that you receive money in your bank and you can loose it the next day.

I only deposited 300€ so that´s what I lost. They didn´t open my account and I think they won´t do it. I just can´t understand how you receive 32k in your bank as a credit and one day after you have 32k debit without the bank even tell me anything. I made the whitdrawal sunday 1am, so there was sunday, monday, tuesday, wednesday I receive the money, today they take all of it...

I just don´t know what to think anymore about this situation. I could hardly understand if they took money out of moneybookers or neteller, but... my bank account??? that is supose to bue 100% safe? No way I can understand this.

Betfair give a bonus, then they take it from the players, you win money and they pay you, then they go into your bank account and debit it again. Omg this is ridiculous, I wish betfair has many problems with this.

lol you think 32k is huge amount for 3hours of unlimited 100€ bonus with 10xBonus? no way. I know people who made 70k from this, and it was possible to make even more. Any dumb player could profit from this promo. Now imagine the smart ones.

 

[Joaopc56]

That guy is not me for sure son, you´re confused over there. My nickname is Joaopc56.

 

[Casinomeister]

Please do not put Betfair on the accredited List. Remember me? They took 32000€ from my bank account on November 2010 after the Happy Hour Promo. It has been 2 awful years, I did everything I could to get my money back (because they even didn´t refund my deposit) and no luck.

I can´t do nothing against Betfair, because they´re in England or Malta, and I tried to guilty my Bank, because they let Betfair debit 32k from my account, and also with no luck. Me and my family are tired of this situation, Betfair gave me awful 2 years always fighting for my rights, spending money etc etc.

Please don´t accept them again, unless they pay what they should. Taking money from my personal Bank Account was the most incredible and ridiculous thing I´ve ever seen and I will never ever forget what happened. Betfair is not a trusted company.

Joao Cardoso

No one said anything about accreditation. In fact, they are back in the rogue pit.

Don't you have a lawyer? Shouldn't this be a legal issue? Regardless whether or not the company is in Malta or England - it's the EU. Why have you waited two years to do something? Or is there more to this than what you've told us?

 

[Joaopc56]

Yes I have a lawyer but we lost every single process we started (don´t know how to say it in English) and it didn´t even advance nothing at all. I have no chance, neither against Betfair or my Bank.

 

[daywalker]

That guy is not me for sure son, you´re confused over there. My nickname is Joaopc56.

What so two people from Portugal both won 32k from a 300 deposit had it paid to their bank and then had it taken from their accounts? Of course they did

 

[Joaopc56]

I don´t know, he could complain taking advantage of my situation, people can do anything remember? I don´t know. I don´t have two usernames in this forum, admins can confirm that, so I´m not that guy you quoted, don´t even know what you are talking about. I didn´t anything unfair with betfair. Always liked to play on some casino just for fun. Found the promotion on the e-mail and deposited 300€, played for 2/3 hours, hit a big win and withdrew the money. Got paid and they charged it back after. I´m not an exploiter or something like that (don´t know the words). I have 2 sons, a wife, a Family, I have a work, my life has nothing to do with casinos, it´s just fun and I never played in one again after that inciddent, because I got tired of all this situation.

 

[daywalker]

I don´t know, he could complain taking advantage of my situation, people can do anything remember? I don´t know. I don´t have two usernames in this forum, admins can confirm that, so I´m not that guy you quoted, don´t even know what you are talking about. I didn´t anything unfair with betfair. Always liked to play on some casino just for fun. Found the promotion on the e-mail and deposited 300€, played for 2/3 hours, hit a big win and withdrew the money. Got paid and they charged it back after. I´m not an exploiter or something like that (don´t know the words). I have 2 sons, a wife, a Family, I have a work, my life has nothing to do with casinos, it´s just fun and I never played in one again after that inciddent, because I got tired of all this situation.

Like I said, I was quoting from the thread on BB (beating bonuses) and it's funny because notty83 was logged in at the time I was looking for those quotes too. Same time as you are logged on in here but yes, it's a coincidence I'm sure

 

[GOCC]

I don´t know, he could complain taking advantage of my situation, people can do anything remember? I don´t know. I don´t have two usernames in this forum, admins can confirm that, so I´m not that guy you quoted, don´t even know what you are talking about. I didn´t anything unfair with betfair. Always liked to play on some casino just for fun. Found the promotion on the e-mail and deposited 300€, played for 2/3 hours, hit a big win and withdrew the money. Got paid and they charged it back after. I´m not an exploiter or something like that (don´t know the words). I have 2 sons, a wife, a Family, I have a work, my life has nothing to do with casinos, it´s just fun and I never played in one again after that inciddent, because I got tired of all this situation.

Rubbish

He is talking at the Beating Bonus forum that you complained about. Exactly the same thought on BB in the private forum, you bragged how you had conned Betfair anyway so no skin of your nose. Though on here, thats not remotely tollerated and results in a ban


Notty83

I can trade this information for another informations about betfair. I have a friend that works in betfair in the UK. I know some things some people doesn´t know.

So if you´re wiilling to trade information I would appreciate it. I want to recover my 32k they stole for me.

Notty83
I did some vip 1000€ 500€ bonus but they started to close my accounts. Never knew why they did that. I thought that bonus is too dangerous because it could ring their "alarms".


Notty83

I fully understand your position. I also have 2 or 3 good secrets about betfair. However I always re-install the casino software because I don´t know wich files to delete. It still works though, re-installing the software, it just takes more time but that´s fine!

 

[Joaopc56]

I didn´t even know about that website. I don´t know what´s your objective with that posts. Anyway I´m out of here, I won´t get my money and this converstation leads to nothing. That´s why companies feel safe to do wathver they want, there is always someone who defends them. I´m 56 years old, too old for this kind of discussions. You want to link me with someone just because he is logged in at the same time I am(is that difficult anyway?) and because he talks about betfair, that´s up to you. I don´t care about what you say/think. Betfair is not a trusted company and that´s all. Bye

 

[daywalker]

I didn´t even know about that website. I don´t know what´s your objective with that posts. Anyway I´m out of here, I won´t get my money and this converstation leads to nothing. That´s why companies feel safe to do wathver they want, there is always someone who defends them. I´m 56 years old, too old for this kind of discussions. You want to link me with someone just because he is logged in at the same time I am(is that difficult anyway?) and because he talks about betfair, that´s up to you. I don´t care about what you say/think. Betfair is not a trusted company and that´s all. Bye

I wouldn't link you with someone 'just' because you are logged in at the same time. 'He' doesn't log in to BB very often any more and it's funny how this subject crops up, and there's two of you with identical stories of 300 in and 32k out, both from Portugal. I really don't need to say any more; of course you are two different people.

 

[GOCC]

I´m 56 years old, too old for this kind of discussions.

Isnt it funny, despite joining 2 years ago, you today tell us your 56, which just so happens to be part of your handle on here.

 

[daywalker]

Isnt it funny, despite joining 2 years ago, you today tell us your 56, which just so happens to be part of your handle on here.

I was thinking about this, he's 56 (56 being the year of birth which happens to be 56 years ago). Notty83 - well it's fair to assume Notty was born in 83 so is 29 years old.
Notty83 often spoke about his 'father' talking to the bank manager in Portugal over on the BB thread.

It's still pure coincidence though

 

[vinylweatherman]

Rubbish

He is talking at the Beating Bonus forum that you complained about. Exactly the same thought on BB in the private forum, you bragged how you had conned Betfair anyway so no skin of your nose. Though on here, thats not remotely tollerated and results in a ban


Notty83

I can trade this information for another informations about betfair. I have a friend that works in betfair in the UK. I know some things some people doesn´t know.

So if you´re wiilling to trade information I would appreciate it. I want to recover my 32k they stole for me.

Notty83
I did some vip 1000€ 500€ bonus but they started to close my accounts. Never knew why they did that. I thought that bonus is too dangerous because it could ring their "alarms".


Notty83

I fully understand your position. I also have 2 or 3 good secrets about betfair. However I always re-install the casino software because I don´t know wich files to delete. It still works though, re-installing the software, it just takes more time but that´s fine!

Plural?

I hope this is a translation issue, else it would be a clear breach of the terms, and not necessarily related to the fiasco. If this is the case, Betfair screwed themselves by refusing to engage with the PAB process, as if this was backed up by evidence, the PAB would go in favour of the casino.

The rogue pit entry was down to them confiscating winnings from players who took the promo at face value, but broke no actual terms.

If the casino is being uninstalled and reinstalled because it can't be determined which files to delete, this is a pretty clear indication of multiaccounting, and this would void any winnings in any case. If Betfair had this evidence, why didn't they bring it up during their attempt to get out of the pit? They would not have been expected to pay players who had broken the terms by using multiple accounts and/or fake details.

If "insider secrets" are being exchanged on these bonus beating forums, there may be many more cases where Betfair were scammed, and would not be judged liable to pay out.

I find it odd that an "internet deposit" is any different from a "normal" one. ALL bank transactions are electronic, and so all are "internet deposits" in this sense.

If the lawyer couldn't make progress, maybe a better lawyer is the answer. Betfair are bound to have the best lawyers on the case as one defeat would open the floodgates. The bank too would not want to be defeated as they could also find themselves inundated with claims from others.

If necessary, it might involve challenging the ruling in the EU supreme court, which has the power to overrule national policy of an EU member state, as the UK government have found out to their cost on a few occasions.

 

[daywalker]

Plural?

I hope this is a translation issue, else it would be a clear breach of the terms, and not necessarily related to the fiasco. If this is the case, Betfair screwed themselves by refusing to engage with the PAB process, as if this was backed up by evidence, the PAB would go in favour of the casino.

The rogue pit entry was down to them confiscating winnings from players who took the promo at face value, but broke no actual terms.

If the casino is being uninstalled and reinstalled because it can't be determined which files to delete, this is a pretty clear indication of multiaccounting, and this would void any winnings in any case. If Betfair had this evidence, why didn't they bring it up during their attempt to get out of the pit? They would not have been expected to pay players who had broken the terms by using multiple accounts and/or fake details.

If "insider secrets" are being exchanged on these bonus beating forums, there may be many more cases where Betfair were scammed, and would not be judged liable to pay out.

I find it odd that an "internet deposit" is any different from a "normal" one. ALL bank transactions are electronic, and so all are "internet deposits" in this sense.

If the lawyer couldn't make progress, maybe a better lawyer is the answer. Betfair are bound to have the best lawyers on the case as one defeat would open the floodgates. The bank too would not want to be defeated as they could also find themselves inundated with claims from others.

If necessary, it might involve challenging the ruling in the EU supreme court, which has the power to overrule national policy of an EU member state, as the UK government have found out to their cost on a few occasions.

Bloody hell mate, your use of ten words when one will do has confused me here
Based on what I have seen on another forum (not BB) I don't think Betfair really had the sharpist 'lawyers' on the case at all. On this other forum someone talked about taking them to court. They then had to stop talking about the issue and it doesn't take a genius to workout that they settled out of court and signed an NDA. It's something that happens in all industries not just casinos.

It's all besides the point, this joapca56 and notty83 are the same person anyway. They tried to scam Betfair (as freely admitted unless you really believe two different people from Portugal put 300 in and took exactly 32k out) and got caught.

Are you this weather man?

 

[vinylweatherman]

Bloody hell mate, your use of ten words when one will do has confused me here
Based on what I have seen on another forum (not BB) I don't think Betfair really had the sharpist 'lawyers' on the case at all. On this other forum someone talked about taking them to court. They then had to stop talking about the issue and it doesn't take a genius to workout that they settled out of court and signed an NDA. It's something that happens in all industries not just casinos.

It's all besides the point, this joapca56 and notty83 are the same person anyway. They tried to scam Betfair (as freely admitted unless you really believe two different people from Portugal put 300 in and took exactly 32k out) and got caught.

Are you this weather man?

Of course not!!

I usually use more than 10 words where 1 will do - I was being brief


If this was a widespread scam, how come Betfair allowed themselves to be dragged down by it rather than demonstrating that they were the victims, not the players. At the time, they were accredited, and would have had a fair hearing with the PABs, and it would have quickly shown up that Betfair had been a victim to a widespread scam.

This did not happen, Betfair decided to clam up, even though they could see that this was causing them to descend into the pit.

I suspect the scams were few and far between, and that it was mostly innocent players who had beaten a poorly constructed promo that had winnings confiscated.

 

[Brooklyn]

I was being brief...

You're lucky he used the short version. That's all part of his charm though.

Anyway, I agree with VWM. If this is truly a case of a player misbehaving, then why didn't they pursue the PAB? I am not saying I doubt that those two posters aren't the same people because I'm sure that they are. I don't get it on Betfair's behalf.

 

[Joaopc56]

vinylweatherman I remember you always showed how mature you are and always liked your posts. Talking with you in that time was really helpful, I tried to do things like you suggested in 2010. Unfortanetly it wasn´t possible to recover the money, even the deposit of 300€. I like the way you write, shame I can´t speak english properly, but I usually agree with everything you say.

I can´t accept that a company takes money from his clients using excuses, things shouldn´t be like that. I work in an Hospital and if a person takes the wrong medication it means we are in trouble and have to be responsible for what we do. The most important thing in a company is to be reliable first. Otherwise no one trusts it, and in the long term that can be costly.

As for that guy, let me assure you again that it isn´t me. If you can´t believe in me, at least try to talk only about the issue and betfair itself, that´s what matters.

 

[Brooklyn]

Funny thing that you and that "other" guy notty83 type the same way too.

that´s fine!

Notice the spacing in the letters of the that's (that 's). They can be found in your posts as Jao and as Notty83.

I am no detective but I play one on CM and you're obviously full of shit.

You're welcome.

Unless of course it's also a coincidence.

 

[daywalker]

Of course not!!

I usually use more than 10 words where 1 will do - I was being brief


If this was a widespread scam, how come Betfair allowed themselves to be dragged down by it rather than demonstrating that they were the victims, not the players. At the time, they were accredited, and would have had a fair hearing with the PABs, and it would have quickly shown up that Betfair had been a victim to a widespread scam.

This did not happen, Betfair decided to clam up, even though they could see that this was causing them to descend into the pit.

I suspect the scams were few and far between, and that it was mostly innocent players who had beaten a poorly constructed promo that had winnings confiscated.

All fair enough points and yes lots of innocent players did get done over by Betfair but it all besides the point I'm discussing which is that this poster from Portugal is the same guy who posted and boasted on BB about getting one over on Betfair. I've no sympathy for him.

 

[vinylweatherman]

vinylweatherman I remember you always showed how mature you are and always liked your posts. Talking with you in that time was really helpful, I tried to do things like you suggested in 2010. Unfortanetly it wasn´t possible to recover the money, even the deposit of 300€. I like the way you write, shame I can´t speak english properly, but I usually agree with everything you say.

I can´t accept that a company takes money from his clients using excuses, things shouldn´t be like that. I work in an Hospital and if a person takes the wrong medication it means we are in trouble and have to be responsible for what we do. The most important thing in a company is to be reliable first. Otherwise no one trusts it, and in the long term that can be costly.

As for that guy, let me assure you again that it isn´t me. If you can´t believe in me, at least try to talk only about the issue and betfair itself, that´s what matters.

We never had the full story because Betfair decided to clam up rather than defend itself. We have two players, both from Portugal, both deposited €300, both withdrew €32000 to their bank, and both had Betfair recover said €32000 from their bank. One player is an innocent victim, the other is a skilled fraudster employing hacks and inside knowledge in order to escape detection whilst multi accounting. If a casino came out with this, I would be saying "bullshit", so in this case, and without further evidence, this is more likely to be bullshit than an extreme coincidence.

If they were taken to court, I am sure Betfair would bring out this argument, and you would lose. Your bank is a different matter, it was about a company taking money back out of the account without permission, not whether the money was won within the terms of the promotion.

It beggars belief that Betfair let this particular case run for two years whilst they were pilloried for "stealing" €32000 from a player's BANK account. They also took the deposit, which made them look even worse. However, if it was a case of them being scammed by paying out on a load of VIP bonuses on a fraudster's other accounts, the act of keeping the deposit becomes understandable.

Betfair had a chance to set the record straight during their recent attempt to get out of the pit, and had they accepted Max investigating this case, they could have shown that they were the victim of an organised scam, and maybe allowed out of the pit for a period of probation.

They blamed the original fiasco on bad management, and I will blame current bad management for pissing away a golden opportunity to set the record straight and expose this scam organised in the private section of the aforementioned bonus whoring forum.

 

[GOCC]

We never had the full story because Betfair decided to clam up rather than defend itself. We have two players, both from Portugal, both deposited €300, both withdrew €32000 to their bank, and both had Betfair recover said €32000 from their bank. One player is an innocent victim, the other is a skilled fraudster employing hacks and inside knowledge in order to escape detection whilst multi accounting. If a casino came out with this, I would be saying "bullshit", so in this case, and without further evidence, this is more likely to be bullshit than an extreme coincidence.

Or you missed the blatantly obvious..... They are the same person. (You have erred to this )

Betfair didnt have this information as it was sent to me in PM form on another Forum.