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Betfair - As cheap as it gets

Discussion in 'Casino Complaints - Non-Bonus Issues' started by chuchu59, Dec 8, 2012.

    Dec 8, 2012
  1. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Here is what I received in my email account:

    As a safety precaution, your account has been locked because there have been too many incorrect password entries. To unlock your account, please call our helpdesk on
    UK-08448710000
    Ireland - 1800944000
    Australia - 1800759354
    Other countries - 00442088348060

    Needless to say, I never had an account at betfair. They didnt address me by my name or anuthing not even a Mr. Go figure.
     
  2. Dec 8, 2012
  3. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Edit: I see you mentioned you DIDN'T have an account - My Bad!
     
    Last edited: Dec 8, 2012
  4. Dec 8, 2012
  5. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    That is the standard email Betfair send when you have had 3 attempts at logging in a failed.

    But you say you have NEVER had an account with Betfair?

    I would PM Laura and with your email and ask whats going on.
     
  6. Dec 8, 2012
  7. premiergaming

    premiergaming Banned User - bogus PAB PABnoaccred

    Occupation:
    Website design
    Location:
    england
    That's very strange actually because a few things have been going on my end regarding emails that i shouldn't get , Affiliate programs don't share your information but yet i got an email from some random person stateing that they want me to join there affiliate program , income access are the people who have this client so why the hell would i get a private email from some randomer.

    Also i have had an email from barclays saying bla bla blaaa online , I dont even have a barclays account?

    I think we are starting to get alot of scammers online or someone is just trying to get there own back on some casinos etc...


    What email address did it come from.
     
  8. Dec 8, 2012
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Premium rate phone number - it has to be a scam. International customers like yourself probably can't even call this number from outside the UK. You would need a proper UK number, or even a 0870 one to guarantee being able to get through. The other 08 numbers may not work because the receiver dictates the charge, not your own phone company. Many international companies are not able to easily pass the cost on to customers, so just block access to these codes. The problem is that it is not a normal "international call", and they cannot carry it under their usual terms, and they may not be allowed to vary those terms at the point of dialling to recover the excess costs.

    The receiver also makes money from this, so a scammer could send out loads of these and hope that a few will phone in. They can be kept on the line, or worse still, be asked their details. Given that you don't even have a Betfair account, it is not possible for this to have been triggered by a genuine failure to get the password right three times. On top of this, Betfair cannot have your email address on their systems in order to send this out, even by mistake. The failure to address you by name is also another big giveaway. It breaches all the rules of email security for this to be a genuine email, and meets pretty much all the rules to be a scam.

    You could email them back for free and demand they explain this.
     
  10. Dec 9, 2012
  11. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    0844 is not a premium rate number at all. (As defined b OFCOM You must register/login in order to see the link.)

    Betfair have a key account number and that begins 0844 209 **** and is charged at 5.101p per minute plus VAT

    The part you highlighted is for UK customers (the giveaway is please call our helpdesk on
    UK-08448710000" Similar numbers can be found on Betfairs contact us page You must register/login in order to see the link.

    If you took 1 second to look 3 lines further down it says Other countries - 00442088348060

    You can even call this number from your UK number and it is inclusive of your free minutes.

    Why does everything have to be such a big issue when you reply? It isnt a con nor a premium rate number.
     
  12. Dec 10, 2012
  13. Laura-Betfair

    Laura-Betfair Dormant account

    Occupation:
    Partnerships
    Location:
    Malta
    Hi Chuchu59

    If you would like me to look into this, please e-mail me directly. I will send you my details by PM, and I can find out what's going on here for you.

    Regards
    Laura

     
  14. Dec 10, 2012
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Hi Laura,

    Message sent.
     
  16. Dec 12, 2012
  17. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    Any news on this Chu? Should VWM post a 20 paragraph reply?
     
    1 person likes this.
  18. Dec 12, 2012
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Sorry bud they said I had a dormant account which I couldnt recall having but then it still doesnt explain why they sent me a mail without addressing me by name nor having my account number.
     
  20. Dec 12, 2012
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It IS a "premium rate number". Unlike normal calls, your own phone provider cannot include the calls in a package they sell you, hence you pay TWICE for this call, once for an inclusive package, and again at 5p per minute.

    This makes the "premium" for the call over and above the price of a normal call as 5p per minute.

    Almost every other casino provides a FREE number, so why does Betfair buck the trend by making money from customers who call in.


    The main difference with 0844 is that much of the 5p per minute is handed over to Betfair, whereas for a normal call the cost is set by the phone providers as enough to cover their costs plus their profit margin.


    When 0844 was used for doctor's surgeries, it created a stink in parliament, and was referred to as "premium rate" in the debate. The key was that the surgeries were effectively charging by the minute to talk to a receptionist to make an appointment, and this violated the "free at point of use" principle for NHS services. The result was that there was a ban on such numbers operating as a revenue generating service when connected to surgeries.

    0844 used to support dial up internet, and was how internet companies made their money from "pay as you go" access. Had they used a normal number, they would not have been able to make money from providing the service as the phone companies would have kept all the revenue.


    0844 is in fact a sneaky loophole, which is explained in more detail on "saynoto0870(dot)com".

    In this case, UK players can easily dodge this if they are on an all inclusive calls package by using the "international" number, and Betfair won't mind will they as they don't make money from the calls do they:rolleyes:

    This looks like the type of scam where you are sent a message intended to scare you into taking immediate action, and presenting a premium rate contact number to call in order to sort it out. I have had numerous texts of this kind to my MOBILE phone, and quoting an 0844 number that the scammer KNOWS is likely to be called from that same mobile, and which does not cost 5p per minute, but a whopping 40p per minute.

    Call Betfair on your mobile and their 0844 is 40p per minute, whereas the "international" number would be less than 10p per minute.

    0844 is actually WORSE than 0870, as OFCOM neutered 0870 a few years back, and told businesses to move over to 03 series numbers. Instead, they all made OFCOM look foolish and migrated en masse to a previously little known 0844 series so that they could keep their snouts in the trough.

    03 has all the benefits of 0844 bar one, there is no mechanism on 03 for a business to make money from inbound calls. Given that years have passed, there is no reason for Betfair not having set up on an 03 code for the UK other than making money from players calling in.




    However, of far more importance is how a player that has never had an account at Betfair could have their email address on their database, and further have three failed password attempts on an account that doesn't exist.
     
  22. Dec 12, 2012
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Done:p

    How does a dormant account that you have completely forgotten about suffer 3 failed password attempts:confused:
     
  24. Dec 13, 2012
  25. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Or you could just call their international number, which is a London geographical number.
     
    1 person likes this.

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