Betat SoW Request - 1 casino less on my to play list

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
T
I can honestly say we have requested it recently from a large chunk of our player base. And to be even more honest, we are getting many account closures due to this. In fact we are worried about non experienced customers because there are customers that deposit their 10 quid a week just looking for a good time that we’re having to ask for such info.

We’ve tried complaining to the authorities but we get the Talk to the hand or risk a fine. Which we’d rather not do. It’s ridiculous. And again. We’ve not been given instructions on what to look out for, other than “even if a player shows you 150k withdrawals from another casino”. That’s not enough for it to be accepted.

Thanks for your reply, bit sad that authorities seem not to know themselves what exactly doing and even more weird if i send you statement that i withdraw 150k yesterday from other casino it can't be accepted. Really understand that it's not about to you guys only and what have heard, regulations from authorities are really unclear and that you can see already about how differently casinos are requesting these.

Hope they could make bit more sense to these, as you said, 10 a week especially if made from own card/bank which is verified is hard to find high risk money laundry, bit repeating myself but hope you guys have checked MGA regulations that you can count thresholds from last 180 days rolling period instead of life time, then with 10 quid weekly players not probably get SOW requests.
 

brianmon

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May 22, 2013
Location
Cumbria
Still nobody has answered to why uk bookies are not jumping onto this wagon, it only seems european casinos etc etc
Good point. ALL the SOW/AML requests I've had, whether a basic questionnaire or the more intrusive bank statement/proof of salary requests, have only come from the Malta based casinos.
Nothing at all from ANY casinos based elsewhere
 

dunover

Unofficial T&C's Editor
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PABnonaccred
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the bus shelter, opposite GCHQ Benhall
Still nobody has answered to why uk bookies are not jumping onto this wagon, it only seems european casinos etc etc
I would suggest because most of them are UK-based and have access and the funds to use third parties like CRA's. I remember Sky Vegas and that they never ever asked for KYC in years because they use UK databases.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Cheers guys)
But thats my point today i had a id check from casino euro , now please bear in mind not sow but routine check, ive had my id already checked via them & was one of the lucky winners to go over to malta april. My id has now been checked twice with 10 months, something is not right here. I sent id so i could fly figute that out ???

Malta based, nothing at all from any uk casino/bookie

These malta based companies also have soft searched my credit file, so i just dont believe it.

Ps captain rizk was struggling when i pushed him about a few things a while ago, at least he did try to help which was good.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
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Location
Bierland
I was told a few years ago at the MIGs conference that Malta was getting ready to initiate this due to EU regs. Pretty soon you will have to show a source of wealth when buying a new TV or automobile. Just wait and see.
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Unfortunately, it is going to be good for the rogue outfits where players have no protection. Most people loath this sort of intrusion into their privacy, and will just close their accounts and patronize casinos not based in the EU or UK.

I have stuck to CM accredited casinos only Bryan and I will continue to do so. :)
It is just my personal choice to not share any of my financial information and thus a SoW is out of the question for me.
Any accredited casino that will not request this will remain to enjoy my custom. :):)
I cannot forbid them to ask me but thank God I have then the free choice to stop playing there.

I will not waste my money on rogue or unknown outfits.
 

colinsunderland

Experienced Member
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uk
Cheers guys)
But thats my point today i had a id check from casino euro , now please bear in mind not sow but routine check, ive had my id already checked via them & was one of the lucky winners to go over to malta april. My id has now been checked twice with 10 months, something is not right here. I sent id so i could fly figute that out ???

Malta based, nothing at all from any uk casino/bookie

These malta based companies also have soft searched my credit file, so i just dont believe it.

Ps captain rizk was struggling when i pushed him about a few things a while ago, at least he did try to help which was good.

I've seen William hill do sow checks as far back as 10-15 years ago, so extremely rare but not unheard of . I also know my local coral, which isn't busy, has a file of about 20 sow checks behind the counter .

Captain rizk also tried to answer my questions, which although he couldn't, at least he tried, unlike some casinos who ignored the question, or worse, lied .
 

colinsunderland

Experienced Member
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uk
That's the public info released, the issue is, we get updated on what we SHOULD be doing :( And it doesn't always match what's publicly stated :((

Not all casinos follow that though, I have deposited over £30k since April at one of the big casinos and not been asked for it .
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
Unfortunately, it is going to be good for the rogue outfits where players have no protection. Most people loath this sort of intrusion into their privacy, and will just close their accounts and patronize casinos not based in the EU or UK.

Agree, and from another point of regulatory requirements. This was my feedback to GamStop today. Not related to SOW/EDD requests. But related to player protection.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I'd rather keep my play solely at bookies should that fateful day arrive. At least I know I my details are verified at multiple points in this country, and I'm not made to feel like Al Capone :D

No real point even playing at non-UK casinos if this is the prognosis, who wants to send their personal financial details to tinpot foreign climes??

And I'm not even certain I've broken the 10K deposit seal at all my casinos over the years, never mind one. So if that's the case I'd be the world's crappiest money launderer, working with such stealthy subterfuge over 6 years, with my £20 deposits, doing between 9-20p bets.

Call the feds! :eek:
 

Harry_BKK

Dormant account
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Dec 18, 2014
Location
Balcony
Agree, and from another point of regulatory requirements. This was my feedback to GamStop today. Not related to SOW/EDD requests. But related to player protection.

How about we players lobby authorities to introduce mandatory SOWs for casinos, that any player can ask at any time? I am saying this in view of this case: Run of a lifetime , where the casino is clearly not capable of paying out a large win within an appropriate period of time. We are supposed to trust you guys that all is fine and dandy at your end, which in many cases it clearly isn't.

And the MGA and UKGC seals are supposed to give us peace of mind where this clearly shows that they don't mean a thing.

Who is checking the financial health of a casino operator? Most are a mesh of subsidiaries that makes it hard just to find out who is actually in charge let alone how well-funded a casino is. As mac72 indicated in the other thread, land based casino have to cover all their chips with cash, so we know exactly that they have the cash to pay out any possible win. We know nothing about the financial capabilities of online casinos.
 
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dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
hasnt leaked to the Canadian side, at least for me
but im also someone won't jump through hoops to share my personal work/banking/financial transactions

our online OLG DOES ask for job description - i put in public relations and that was that

I had a potential landlord ask my work and income, and that was fine seeing as I do have to pay every month but when I sent my bank info (balance) they asked what's this? I explained, look, there's enough here to clearly pay a year (my lease)
they wanted to know why all the details were blacked out (transaction history)

because, quite frankly, how I spend my money is none of your damned business

anyway, didnt get the place lol - but fine what I got
 

Sonict

Meister Member
mm1
Joined
Mar 25, 2017
Location
Ontario, Canada
My SoW would be easy this year... It is from casino winnings. Unfortunately, it wouldn't pass as a SoW which it should! Normally, I wouldn't be able to deposit or play as much this year if I wasn't so lucky. I bet casinos would be amazed if I showed them my current financial status. They would likely all say "your account is now closed since there is no way you can afford to make deposits with the amount of money that you earn..." Then accept that my SoW is from other casinos then, silly! GRRRRRR.

This will not be pleasant if and when I get a SoW. :/
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
It looks like pure random to me...
So if there would be guidelines as in crossing a certain threshold with deposits they must vary widely per casino...
Betat I used to play regularly until 2016, then changed casinos as Betat has not the biggest suit of slots providers...
Gave em a bash after 2 years, checked if account was still good and made 1 single deposit which resulted in a WD...
Lo and behold, got the request right away the day after...
 

colinsunderland

Experienced Member
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Jan 28, 2016
Location
uk
Then someone is risking a nice fine :))

I don't see how that can be. They are pretty strict at stuff, so I can't see why they would ignore something like that. My Sky account has had over £200k wagering in the last 12 months, including betting and casino its close to £250k, deposits are around £40k. I haven't even had to send a driving license in to them. As I've had the account about 15 years you can see the lifetime deposits are well over the £10k limit. I've made withdrawals over over £10k a couple of times, and over £2-3k numerous times, but have never had to do a single bit of verification.
How come they don't do anything yet the casinos based outside the uk are doing SoW checks on customers when they deposit £20? Or worse, withdraw. I genuinely don't understand that. I get that KYC can be done electronically, not sure how enhanced can, but certainly SoW checks cannot be.

As I'm an affiliate for most casinos, I am not going to send them details of my earnings from others. Thats non negotiable. Therefore anytime a casino tells me I have to, then the account will be closed. I'm also not sending highly confidential information to an offshore company, many of which have security flaws (ie dodgy employees selling customer details), by unsecure email. And most certainly not the level they request, look at Videoslots earlier this year, talking about sending copies of wills if your money is from an inheritance, then refusing to answer questions about it, like wtf. Nope a hope in hell am I supplying anyone that information to anyone. If I can get a mortgage and buy a house with less information than a casino asks for, then the casino is asking far too much.
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Hi guys, just a quick update on this.

After my request to close my account I got a very nice e-mail back from Betat with an in depth explanation how the SoW request works and why it had been requested.
I was really pleased with this e-mail and it made my stance in this case a bit milder.
I cannot edit the OP anymore so I felt it was fair to post a little update.

We agreed upon a 30 day cool off period in regards to my request to close the account as I always have been playing here with great pleasure.
Also Betat always have paid my winnings super fast.

I am not sure if I will send in the documents so I would be able to continue playing there but at least I have a bit more inside information about why this was all put in place.

I just wanted to put this straight as Betat was always good to me and my rant has nothing to do with the way Betat has always treated me.
I never have faulted them on anything.

It is just this whole SoW thing that triggered me to create this thread.

Cheers.

Mark.
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
I’ve been playing there and the cashouts are super fast. They’ve added quite a few providers since last year.



I hope Bryan @Casinomeister
reviews their status. They are still in the grey zone.

What’s it gonna take to get them out of the grey zone?
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Well lotusch how about you sharing the info on shy they all of a sudden required the info etc etc ????
 
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