Yesterday evening I fancied a few spins so I checked out a few casinos looking for a double up bonus. I checks in on Betat and they have a Netent 100% bonus +50 free spins offer on. I usually only play for a bit of fun, and winning is a bonus so I decided to stick £20 on and have £40 to play with. Wagering requirements were quite poor at 20x deposit+bonus but it was supposed to be a bit of fun. Anyhow while making the deposit I had an issue and had to reload the page, and I forgot to set it back to £20 and the default is £50.
So there I am stuck with £100 balance and an unrealistic £2000 play through So I contacts their live chat. I figured it was a simple mistake I should be able to withdraw it and then redeposit. I had a similar issue a while back with William Hill and it was as simple that.
Not that simple with Betat Their customer service guy informs me I am supposed to play through any deposit at least 3 times before withdrawal, but because it hadn't happened before, I would have to play it through at least once (apparently doing me a favour?). I expressed my concerns with the agent as it was a simple mistake but he was adamant. Apparently its buried away in the T&C's somewhere.
As expected, I attempted to play the £50 deposit through once and typically ended up losing £31 of it Since then I have tried to beat the unrealistic PT and have given up with a £15 balance left and £770 remaining to wager. obviously thats not going to happen.
So I am one unhappy chappy
I could understand it being an issue if I had started to play the money and then changed my mind, but I didn't I contacted their CS immediately.
Also, why set the default deposit amount to £50? We aren't all rich, £20 is usually a comfortable amount I can afford to lose but £50 is pushing it.*
On a slightly different note while I am in rant mode. Betat please don't send me text messages saying "Hey Paul. Over 150 new Netent games at Betat! You have 50 free spins waiting for you! Play them now: betatcasino.com/50free" copied verbatim from my phone.
They weren't free and I couldn't play them now as per the message, not without depositing first. Very misleading....
So there I am stuck with £100 balance and an unrealistic £2000 play through So I contacts their live chat. I figured it was a simple mistake I should be able to withdraw it and then redeposit. I had a similar issue a while back with William Hill and it was as simple that.
Not that simple with Betat Their customer service guy informs me I am supposed to play through any deposit at least 3 times before withdrawal, but because it hadn't happened before, I would have to play it through at least once (apparently doing me a favour?). I expressed my concerns with the agent as it was a simple mistake but he was adamant. Apparently its buried away in the T&C's somewhere.
As expected, I attempted to play the £50 deposit through once and typically ended up losing £31 of it Since then I have tried to beat the unrealistic PT and have given up with a £15 balance left and £770 remaining to wager. obviously thats not going to happen.
So I am one unhappy chappy
I could understand it being an issue if I had started to play the money and then changed my mind, but I didn't I contacted their CS immediately.
Also, why set the default deposit amount to £50? We aren't all rich, £20 is usually a comfortable amount I can afford to lose but £50 is pushing it.*
On a slightly different note while I am in rant mode. Betat please don't send me text messages saying "Hey Paul. Over 150 new Netent games at Betat! You have 50 free spins waiting for you! Play them now: betatcasino.com/50free" copied verbatim from my phone.
They weren't free and I couldn't play them now as per the message, not without depositing first. Very misleading....