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Betat... just wow

Discussion in 'Online Casinos' started by Playford7, Mar 27, 2017.

    Mar 27, 2017
  1. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Misssed a promotion yesterday with betat due to work commitments.
    Spoke to live chat, explained I missed it as I was to busy to check my account. Wondered if there was anychance they could add the match, spoke to a guy called 'Vaughan' told me he will look into it, anyway I was disconnected, within 3 minutes no word of a lie this guy emailed telling me to get on chat soon as and the promotion will be added.
    When my internet was sorted i did and indeed the first agent I spoke to told me she had all the information and my bonus was added awaiting my deposit.
    That's what I call service. That's proper no shit get stuff done service. That's why betat are in my opinion amongst the best.
    This is how a casino should be run, granted I'm no mega high roller. I've been vip there last year. But lately my deposits ain't been so big.
    I also got a birthday gift from them in febuary.
    Lovely customer service and efficient.
    I'm far from a shill, a advocate of the casinos as a lot of my past posts prove. But with betat... it's simply A case of credit where credit is due, top ran and totally professional outfit. Would recommend to anybody.
     
  2. Mar 27, 2017
  3. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    BetAT are far and away the best when it comes to customer service; always answer immediately, always on the ball when a problem arises. Vaughan, Selma, Michael, Sam, and several others have spent ages just chatting and joking with me. Makes you feel at ease when they almost know you personally and recall funny moments from previous days/chat sessions.

    If they would just add progressive jackpot games back at BetAT/Slotty I would see no reason to play anywhere else. I know I'll never win one but it would be nice to be able to take part :D
     
  4. Mar 27, 2017
  5. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Its nice when a casino does this because lots wont. Ive tried this exact thing before when I missed something...even by hours and slotsmillion and vegas partner lounge wouldnt budge. And in all honesty both groups have lost many deposits from me because if they cant bother to appreciate a player they can piss off.

    its their right to decline but I dont like it lol
     
    Last edited: Mar 28, 2017
  6. Mar 28, 2017
  7. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Vaughan is spot on for customer service, probably the best CS rep I've spoken to on any live chat. Maybe he should take over the duties from the reps on here as I think he would do a much better job. Few reasons I won't play at this group any more, but for normal customer service they are fast and very good.
     
  8. Mar 30, 2017
  9. TNY

    TNY Experienced Member MM

    Location:
    Perth WA
    I agree, Betat are great. Had a game play issue there a few months back which i reported through chat. Was expecting the standard "no issues at our end, can i suggest clearing your cache and cookies". Instead, was actually surprised they wanted to investigate. Even went to the trouble of explaining the likely outcome after contacting the game providers. I forget what the issue was, something to do with multiple games being open or something but a pleasant experience non the less. They don't quite have the game library for me to be my main haunt but still get a regular deposit, mainly due to their customer service. Chances are, gonna loose anyway, may as well loose it to the good guys out there.
     
  10. Mar 30, 2017
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  12. Mar 31, 2017
  13. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    Scroll down to your verdict at the bottom of that review and it says "I was approached by their CEO right after they first launched, and it was apparent they he was switched on and clued up..."

    I'm sure that should say "that", and I realise it's only a minor typo. Just pointing it out :oops:
     
  14. Mar 31, 2017
  15. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Even got a email from Vaughan for my positive response, thanking me..great casino betat.
    If they got novo' s...then I'd never play elsewhere.
    Really good genuine outfit.
    And top class service.
    A first time player wouldn't go wrong here. Even the bonus structure for a first time player is top notch.
    Again.. betat...wow
     
  16. Mar 31, 2017
  17. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Thats funny, when i posted something on here about them, they refused point blank to speak to me through support as i had 'escalated' it on here, when i had done no such thing. It wasnt even a complaint!
     
  18. Mar 31, 2017
  19. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Can't comment col on other players issues, but they have always treated me beyond well.
    I was once a vip there, I'm hoping that's not the reason I was treated well, but for a while now Ive been no high roller, literally deposit match only player.
    I'm calming down my slot play, as much as I know and believe it's regulted properly, some things won't ever add up.
    Possibly the end?.. maybe....
    Who knows
     
  20. Apr 1, 2017
  21. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I'm no longer a regular player at Betat, for reasons that have to do with my limited deposit option more than anything. The singular is deliberate. A conflict between my prepaid and their processor, and I'm basically unwilling to pay an extra 3% to play by funding my ewallet.

    Never found them less than helpful, friendly and clued in. Seemed they always had time for a bit of a chat if I wanted it, and solved any issue on the spot generally, no need to escalate and wait hours.

    Still admire how they run their operation, and I'm always glad to see a thread praising them.

    These truly are some of the good guys, and I so respected how they handled the DDos attacks some time back, and the transparency they have always shown.

    It always shows something too when staff is with them for years.

    While I may not be an active player, I would not hestitate to recommend them to others.
     

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