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Bonus Complaint BETAT Casino ", kick off the week in style with double bankroll!"-problem

Discussion in 'Casino Complaints - Bonus Issues' started by Paimonah, Sep 14, 2016.

Tags:
    Sep 14, 2016
  1. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    Hello!

    I have a problem now with the BETAT-Casino.
    I had this offer via email:
    , kick off the week in style with double bankroll!
    Von:
    BETAT Casino
    13.09.2016 um 15:10 Uhr

    Double your bankroll instantly on your next deposit, up to £/$/€250!

    To maximize this bonus, deposit £/$/€250 in order to get £/$/€250 extra, meaning you’ll have £/$/€500 to play awesome games!

    This offer is up for grabs until 23:59 CET on Sunday 18th September, so don’t miss out on your chance to play the best games with a bigger budget!

    Get yours now!


    LETS PLAY


    This offer i had into my account too.
    I have make a deposit of 50,00€ and get the 50,00€ Bonus - All ok!
    Before i can do my first spin my account FREEZE!!! :confused:

    After that i go to live-chat and i should send the email-offer back and a screenshot in chat for this offer! :confused::confused::confused:
    3x i have send the email and i have make the screenshot too!

    I have do all and the CSA say: Now you must wait for an answer from another team! :mad:
    I've asking: "Are you kidding me?"
    Than she had switch the chat and the other CSA sayd: "Now i have got your email and i will re-open your account."

    After that i have playing a while and than i logged out, i want to play again later.
    A few hours later my balance is "0" :eek::eek::eek:

    I had an email:
    Hi .....,

    We regret to inform you that we are unable to provide you with the offer you claim to have received by email as you are unfortunately not eligible for this promotion.

    The mailer you have sent does not include your name, which was included for all eligible players.

    We thank you for your understanding.

    Kind regards


    No, i don't have an understanding for this, sry
    The BETAT Casino don't want to give me my deposit back.

    Sry for my bad english, but can someone help me for this problem?
     
  2. Sep 14, 2016
  3. syrus2

    syrus2 Banned User - repetitive trollish behavior

    Occupation:
    truk driver
    Location:
    Netherlands
    as far as i know, those casinos have a Rep here.
    You may wanna send him a PM an share ur pain with him.

    Also lots of guys here playing there. Think Harry is one of them. they may know sumthing about this promotion.
     
  4. Sep 14, 2016
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    They have a couple of reps

    here http://www.casinomeister.com/forums/members/cm_betat.html

    and here http://www.casinomeister.com/forums/members/betat.html

    The top one has been online (to Casinomeister) more recently but both are helpful in my experience.

    Not sure what happened in your personal case but I've always received my bonuses when playing at BetAt problem and hassle free and when I have encountered the odd issue CS or the reps here have been very helpful.

    I am far from a 'regular' at this casino but they do treat players well :thumbsup:
     
  6. Sep 14, 2016
  7. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Hallo und Willkommen bei CM :thumbsup: :D

    Had the same offer and claimed it successfully, no issues.

    Rather odd that Betat would bother about 50 bonus chips, they are usually very generous. Contact Karl (casino manager) by PM, his nick here on CM is: CM_Betat and tell him your story. I am sure he will help you. Alternatively, the big boss of Betat is here on CM as well, nick name: Igor82

    PM me if you want my assistance --> ich spreche Deutsch :D
     
  8. Sep 14, 2016
  9. sandtag

    sandtag Experienced Member webmeister

    Occupation:
    I work at Media Markt
    Location:
    Sweden
    Seems like your country probably wasn't elgible for the bonus. Though as you could claim it and cs was involved you should PM rep and since it's Betat they'll sort it for you.
     
  10. Sep 14, 2016
  11. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Don't bonus offers show up in the cashier when going to make a deposit at BetAt :confused:

    Surely if the offer is there, then they must have put it there and hence your entitled to it :what:
     
  12. Sep 14, 2016
  13. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    BETAT Casino

    No, not in the cashier.

    It was in the front of the games.

    Than i had the bonus instant
     
  14. Sep 15, 2016
  15. CM_BETAT

    CM_BETAT I-Gaming Industry Representative

    Occupation:
    Head of Casino
    Location:
    Malta
    Hi Paimonah,

    Can you PM me your email so I can look into this for you please?

    BR,
    Karl
     
  16. Sep 15, 2016
  17. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    BETAT Casino

    Hi!

    PM is out.


    Thank you
     
  18. Sep 15, 2016
  19. CM_BETAT

    CM_BETAT I-Gaming Industry Representative

    Occupation:
    Head of Casino
    Location:
    Malta
    Hi there,

    Apologies for this, it looks like your email address was missed upon checks by the CS team.

    Not to worry though, Ill get the person responsible to contact you immediately and re-credit your bonus. If you have any further questions going forward, please do not hesitate to contact me through PM.

    Cheers,
    Karl
     
    1 person likes this.
  20. Sep 15, 2016
  21. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    First Thanks a lot for your help.
    Now my Bonus is into my account again and they have "reduced the wagering as a gesture of goodwill"!

    Thank you
     
    1 person likes this.
  22. Sep 21, 2016
  23. dusky

    dusky Experienced Member

    Occupation:
    Programmer
    Location:
    England
    Now that is how you deal with a complaint! Well done Betat.
     

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