I can't comment on another player's pm as I've no understanding of said message
that being said, I've received pms from Igor, business related, and I've really appreciated them. During the BoF process, Igor seemed to me, genuinely interested in members' feedback on a lot of issues and took a lot of positive and harsh criticism in good stride. Not saying, obviously, he implemented any or all suggestions, but I liked that he really seemed to care about player's concerns, asked opinions, provided otherwise 'guarded casino inner-workings' answers, and loved the banter. I haven't yet come across a rep interested in player's opinions to this degree as opposed to say, feeling all decision making processes were internal and behind closed doors - the opposite really, Igor really seems to make the whole online casino-player relationship as transparent as he's probably allowed.
Anyway, WTG again guys. This Bof process has been my favourite yet.