Now you are just being rude. Aside from this trolling thread and calling another user an idiot, I feel this might have gone too far at this point.
Yes I called you an idiot and for that I apologies, and have also deleted that part.
That said can you blame me? you have come on to this post and basically launched a personal attack against me!
1) You basically called me a fraud and said I had photoshopped the screen-shot
2) You posted personal information on this forum which is against the data protection act in the UK
3) You tried to discredit me by any means possible by posting chat messages and stating a host of other irrelevant facts
The list is endless- but you think think that is fine and not at all rude?
I'm sorry Igor, but after my original post your REP stated -
I apologize if you feel you have gotten the run around. To be fair, while you did PM me, I followed up asking for your casino username but haven't gotten a response back from you to follow up and to have looked into your account. I take customer grievances seriously and again, sorry if you felt you were mistreated. I'm always no further than a pm away. I do know it has been very crazy around the offices with the new launch. If you have any questions, don't hesitate to contact me here.
and I replied with
Anyway as far as I'm concerned the issue doesn't matter to me now, I have said my bit and IMO the damage has already been done! That said I appreciate you taking the time to reply to my post!
The issue was sorted, no further dealings needed to be made between us after this and I had even replied to Daniels email Message he sent just after posting -
" Hi Shane,
My name is Daniel, a member of the BETAT Customer Service team.
We spoke earlier in the week regarding your wagering issue.
As promised I have spoken to our IT team regarding the issue you experienced and they have been liaising with our back-end provider to try and establish the cause of the issue. I also involved Karl, our Casino Manager, to assist them with the investigation. After much deliberation they have come to the conclusion that it was a technical anomaly and that even though the wagering figures on the bonus bar were indicating that you had competed the wagering for the bonus, there was still a wagering requirement remaining. The IT team have assured me that the issue will not happen again and has not been reported in the past nor has it re-occurred since you first reported it.
I appreciate that you have chosen to close your account since we spoke however I just wanted to give you an update on the situation as I received a response from the relevant teams today.
Thank you in advance for your patience and understanding and have a great weekend.
BETAT Customer Support"
This was my polite reply back to him before you posted to me on here- does this look like I was trying to do anything but provide my experience on the casino?
Thanks for getting back to me! A little late but I appreciate it nonetheless - I'm glad it was just a technical hitch that didn't actually affect my game play! Although I was confident I would not have made play-through anyway - the issue for me was whether it had the potential to have affected it and the potential it could happen again when playing. I'm no technology geek so needed to be sure it wasn't. I still would argue it shouldn't have took this long to find out this information because it would have saved me a lot of time and in turn you guys a lot of time having to reply to me etc.
Technically I did choose to close my account, but technically I haven't because I was told I would need to do it by either sending in a email with the reason or doing it through my account using the "responsible gambling" part of the account which I would not do, as this to me would imply I have a problem with gambling and some sites add you to a list for this reason.
As far as I am concerned I have posted my opinion and this is an end to it. I feel that your replies have been disgraceful but that said I am now glad I posted what I had. This site is for casino geeks and people should not be afraid to post your experiences due to fearing a backlash from either other members or casino reps! That is not what this site is about! Yes people lie and con, and these people always get found out!