Betandwin.com Unresponsive, and witholding money.

[lehammy]

Hi everyone,

I am having a problem with betandwin.com. They are a sportsbook, but also have a casino using Boss Media software.

Last month I joined them to play the casino. At the time, they had a sign up bonus of 50% to E100 and a reload bonus of 50% to E200. The casino software uses Euro, eventhough the sportsbook itself uses USD.

So I deposited enough to claim both bonuses, and set forth to wager. I've met the requirements they stipulated (20x Deposit and Bonus), which worked out to E18000. There is no chance that I didn't fulfil this requirement, because the software conveniently tracks this for you: You can't withdraw until you've met this requirement.

On Mar 31 I made my withdrawal. The next day I recieve notice for documentation, which I promptly sent. Then nothing. I e-mailed them a week later, no reply. I e-mailed them a few days later still, nothing. I used the help interface on their website, no response.

Finally yesterday, June 14 I notice that they refunded my deposit only to Neteller, in the amount of $519. (I deposited $530, the cashier takes 2% off for using Neteller, how generous).

My original withdrawal was for $983. I am owed winnings, bonus and even comp points in the amount of $464.

I waited a day to see maybe they will pay the rest, but so far nothing. Because I can't get any response whatsoever from their CS dept, I'm posting here for help.

Edit: I haven't pitched a bitch yet, but I probably should huh?

 

[santo]

B&W usually take 24hrs to answer emails in my experience of their sportsbook.

I've been charged a 2% fee on deposits, but never on withdrawls.

I got a payment from them this morning.

 

[lehammy]

Well, I haven't heard from them at all, and my first e-mail to them was over 2 weeks ago.

I went ahead and pitched. Even if the money was paid, the non-responsiveness of their CS is reason enough, I think.

 

[Webzcas]

Bet And Win in my experience is a good setup. They are also licenced and operate out of Gibraltar. Have you received all your winnings yet? If not let me know and I'll see if I can help.

 

[Vesuvio]

lehammy, try sending a PM to their representative on here: https://www.casinomeister.com/forums/members/bwin.3303/

You'll probably manage to sort things out in the end, but if you search for "The Croupier" you'll see that you're not the first person to have trouble with a casino run by them.

 

[lehammy]

Thank you for the info Vesuvio. I didn't realize the BAW had a representative here.

Actually, he sent me a PM before I did. I'm hopeful that I can get somewhere now.

 

[lehammy]

I also found the thread about "The Croupier", although there wasn't a post about whether a resolution was achieved. I guess it's not important now, but I'm curious...how did it go?

 

[lehammy]

Another 5 days passed since I recieved a PM here from BAW and replied with the requested info.

I haven't heard anything since. Any suggestions as to how to proceed would be appreciated.

 

[Casinomeister]

Another 5 days passed since I recieved a PM here from BAW and replied with the requested info.

I haven't heard anything since. Any suggestions as to how to proceed would be appreciated.

Should hear something soon. Turns out that there is another player with your user name so this has added to the confusion.

 

[Vesuvio]

I also found the thread about "The Croupier", although there wasn't a post about whether a resolution was achieved. I guess it's not important now, but I'm curious...how did it go?

I missed this before - but despite the appalling customer service I think everyone eventually got paid. Hope it works out for you too!

 

[lehammy]

Should hear something soon. Turns out that there is another player with your user name so this has added to the confusion.

Hmm...well that's odd. But I do remember that I couldn't register the regular user name I choose, so I added a "1" to the end of that. Is this the problem then?