Betandwin.com Unresponsive, and witholding money.

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lehammy

Dormant account
Joined
Mar 23, 2005
Location
Right here!
Hi everyone,

I am having a problem with betandwin.com. They are a sportsbook, but also have a casino using Boss Media software.

Last month I joined them to play the casino. At the time, they had a sign up bonus of 50% to E100 and a reload bonus of 50% to E200. The casino software uses Euro, eventhough the sportsbook itself uses USD.

So I deposited enough to claim both bonuses, and set forth to wager. I've met the requirements they stipulated (20x Deposit and Bonus), which worked out to E18000. There is no chance that I didn't fulfil this requirement, because the software conveniently tracks this for you: You can't withdraw until you've met this requirement.

On Mar 31 I made my withdrawal. The next day I recieve notice for documentation, which I promptly sent. Then nothing. I e-mailed them a week later, no reply. I e-mailed them a few days later still, nothing. I used the help interface on their website, no response.

Finally yesterday, June 14 I notice that they refunded my deposit only to Neteller, in the amount of $519. (I deposited $530, the cashier takes 2% off for using Neteller, how generous).

My original withdrawal was for $983. I am owed winnings, bonus and even comp points in the amount of $464.

I waited a day to see maybe they will pay the rest, but so far nothing. Because I can't get any response whatsoever from their CS dept, I'm posting here for help.

Edit: I haven't pitched a bitch yet, but I probably should huh?
 

santo

Dormant account
Joined
Jun 27, 2003
B&W usually take 24hrs to answer emails in my experience of their sportsbook.

I've been charged a 2% fee on deposits, but never on withdrawls.

I got a payment from them this morning.
 

lehammy

Dormant account
Joined
Mar 23, 2005
Location
Right here!
Well, I haven't heard from them at all, and my first e-mail to them was over 2 weeks ago.

I went ahead and pitched. Even if the money was paid, the non-responsiveness of their CS is reason enough, I think.
 
Last edited:

lehammy

Dormant account
Joined
Mar 23, 2005
Location
Right here!
Thank you for the info Vesuvio. I didn't realize the BAW had a representative here.

Actually, he sent me a PM before I did. I'm hopeful that I can get somewhere now.
 

lehammy

Dormant account
Joined
Mar 23, 2005
Location
Right here!
I also found the thread about "The Croupier", although there wasn't a post about whether a resolution was achieved. I guess it's not important now, but I'm curious...how did it go?
 

lehammy

Dormant account
Joined
Mar 23, 2005
Location
Right here!
Another 5 days passed since I recieved a PM here from BAW and replied with the requested info.

I haven't heard anything since. Any suggestions as to how to proceed would be appreciated. :(
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
lehammy said:
Another 5 days passed since I recieved a PM here from BAW and replied with the requested info.

I haven't heard anything since. Any suggestions as to how to proceed would be appreciated. :(
Should hear something soon. Turns out that there is another player with your user name so this has added to the confusion.
 

Vesuvio

Dormant account
Joined
Apr 23, 2004
Location
UK
lehammy said:
I also found the thread about "The Croupier", although there wasn't a post about whether a resolution was achieved. I guess it's not important now, but I'm curious...how did it go?
I missed this before - but despite the appalling customer service I think everyone eventually got paid. Hope it works out for you too!
 

lehammy

Dormant account
Joined
Mar 23, 2005
Location
Right here!
casinomeister said:
Should hear something soon. Turns out that there is another player with your user name so this has added to the confusion.
Hmm...well that's odd. But I do remember that I couldn't register the regular user name I choose, so I added a "1" to the end of that. Is this the problem then?
 

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