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Bet365, you have GOT to be effing kidding me

Discussion in 'Online Casinos' started by dionysus, Sep 8, 2012.

    Sep 8, 2012
  1. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Scenario: $94 balance, got the bonus in Goddess of Life....win: $372 (game win $5, feature win $372)
    Bonus ends, tells me total, I don't click continue, run for pee...come back, game is closed, reopen, balance....you guessed it..$94
    I probably timed out, but that isn't here nor there.....my win is gone. I pulled the game history?..Nada. NOT a happy camper and lemmie tell ya, better get resolved..I sunk $300 in deposits today and was fortunate to win it back plus some. Something VERY hinky if I don't get it!

    Bet365, you have GOT to be effing kidding me: goddess.JPG,Sep 8, 2012
     
    5 people like this.
  2. Sep 8, 2012
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Hot mail was just down, but just sent in the game history, screenie, chat transcript and sure as Hell hoping this gets resolved. I know some players are biggie rollers here, but $400 is a lot of coin around here ;)
     
  4. Sep 8, 2012
  5. jenn1381

    jenn1381 Meister Member

    Occupation:
    Data Management Assistant - Health unit
    Location:
    Canada
    Happened to me last weekend.. $114 win on a 50 cent bet on Wild Games.. it was fixed and put into my account by Sunday. The win did not show in my game history either, I was kicked out with a message stating "no resonse from our gaming system" just as the bonus win was counting up. They'll find it and fix it for you, just might take a couple days. :) WTG on the win!
     
    3 people like this.
  6. Sep 8, 2012
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Thank you, and I sure as heck hope so...my God, I haven't sat here fuming like this in God knows how long; and thank you for the congrats (well, assuming I get paid...fingers crossed and all). Casinos have a bad history of screwing over clients so I'm jaded lol, but 365 is supposed to be one of the good guys ;)
     
  8. Sep 8, 2012
  9. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    That sucks!

    Maybe you also should send a PM to their rep (casino manager). It would be nice if he could give an explanation here since more members have experienced the same thing.

    http://www.casinomeister.com/forums/members/bet365-mgr.html

    Hope they will credit your win as soon as possible.
     
    1 person likes this.
  10. Sep 8, 2012
  11. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Hope they credit it period lol...I have 2 screenies..one showing the bonus win, and my balance in the corner and another after it, showing the bonus not added...since the balance totals are the same but a screen shows the win, I obviously won it but it didn't add to my balance
    Contacted the mnger as you suggested
    thanks
     
    1 person likes this.
  12. Sep 8, 2012
  13. Jinn

    Jinn Experienced Member webmeister

    Occupation:
    Webmaster
    Location:
    I.S.S.
    Moral of the story: "Hold it in" :)
     
    1 person likes this.
  14. Sep 8, 2012
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    LOL, or click continue and screenshot balance
    Anyway, they paid. Thank God. Thanks 365
    Boy, that was scary
     
    4 people like this.
  16. Sep 8, 2012
  17. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    Great to hear :D

    Did they give you any explanation ?
     
  18. Sep 8, 2012
  19. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Nuh-uh; just an email saying investigated and credited
     
  20. Sep 8, 2012
  21. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Glad you got it! :thumbsup:

    Somewhat disturbing scenario though, if you hadn't been sitting there on the final countup and taken the screenshot, what would have happened? Imagine if you'd gone off right at the beginning of the bonus spins and came back just booted from the game with no extra money, maybe you'd have thought it was a really crummy bonus round! I know that the $ will show from their end, but if the bonus amount doesn't show in your history how would you even know to contact them?

    And since the same thing has happened to other players, IMO it seems like an issue that really should be looked at by Playtech.
     
    5 people like this.

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