Bet365, you have GOT to be effing kidding me

dionysus

can turn wine into water
CAG
MM
Scenario: $94 balance, got the bonus in Goddess of Life....win: $372 (game win $5, feature win $372)
Bonus ends, tells me total, I don't click continue, run for pee...come back, game is closed, reopen, balance....you guessed it..$94
I probably timed out, but that isn't here nor there.....my win is gone. I pulled the game history?..Nada. NOT a happy camper and lemmie tell ya, better get resolved..I sunk $300 in deposits today and was fortunate to win it back plus some. Something VERY hinky if I don't get it!

goddess.JPG
 

dionysus

can turn wine into water
CAG
MM
Hot mail was just down, but just sent in the game history, screenie, chat transcript and sure as Hell hoping this gets resolved. I know some players are biggie rollers here, but $400 is a lot of coin around here ;)
 

jenn1381

Meister Member
Happened to me last weekend.. $114 win on a 50 cent bet on Wild Games.. it was fixed and put into my account by Sunday. The win did not show in my game history either, I was kicked out with a message stating "no resonse from our gaming system" just as the bonus win was counting up. They'll find it and fix it for you, just might take a couple days. :) WTG on the win!
 

dionysus

can turn wine into water
CAG
MM
Thank you, and I sure as heck hope so...my God, I haven't sat here fuming like this in God knows how long; and thank you for the congrats (well, assuming I get paid...fingers crossed and all). Casinos have a bad history of screwing over clients so I'm jaded lol, but 365 is supposed to be one of the good guys ;)
 

dionysus

can turn wine into water
CAG
MM
Hope they credit it period lol...I have 2 screenies..one showing the bonus win, and my balance in the corner and another after it, showing the bonus not added...since the balance totals are the same but a screen shows the win, I obviously won it but it didn't add to my balance
Contacted the mnger as you suggested
thanks
 

dionysus

can turn wine into water
CAG
MM
LOL, or click continue and screenshot balance
Anyway, they paid. Thank God. Thanks 365
Boy, that was scary
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Glad you got it! :thumbsup:

Somewhat disturbing scenario though, if you hadn't been sitting there on the final countup and taken the screenshot, what would have happened? Imagine if you'd gone off right at the beginning of the bonus spins and came back just booted from the game with no extra money, maybe you'd have thought it was a really crummy bonus round! I know that the $ will show from their end, but if the bonus amount doesn't show in your history how would you even know to contact them?

And since the same thing has happened to other players, IMO it seems like an issue that really should be looked at by Playtech.
 
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