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bet365 locked my account

Discussion in 'Poker Complaints' started by maggiosa, Nov 27, 2007.

    Nov 27, 2007
  1. maggiosa

    maggiosa Dormant account

    Occupation:
    *
    Location:
    italy
    I have an account with bet365 from 2 years.
    I played in bookmakers,casino and poker room for 2 years without problem.
    But I played in bet365 poker in october when it was again primapoker,I deposited 160$,played in multiplayer room 2-4$,and I won 1800$.
    My balance was 2000$
    Primepoker has locked my account because i done jumping chips,after bet365 has locked my bookmakers account and casino account,I lost my deposit and my winnings.
    I speak more times with bet365 support to phone,the operator was gentlem and he told me that did not understand this situation.He want reopen my account and pay me but primapoker no.
    Now bet365poker is not more primapoker:D,because is playtech.
    I lost my money and my bet365 account.
    Someone may help me to have my money?
    thank you
     
  2. Nov 28, 2007
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I am not sure that I fully understand but here goes;

    You had accounts with Bet 365 where the poker room is powered by Prima and the casino by Playtech. You did some chip dumping and your accounts were locked for both the casino and poker room. You are now arguing that since Bet 365's poker room is now powered by Playtech instead of Prima, you should be getting your funds back since it was only Prima's intention to lock your account in the first place.

    If what I am saying is the correct version of events you should not have any claim to the money because chip dumping is not allowed in poker rooms and the confiscation is valid.

    If I have misinterpreted anything kindly correct me.
     
  4. Nov 28, 2007
  5. maggiosa

    maggiosa Dormant account

    Occupation:
    *
    Location:
    italy
    I didnot chips jumping because I did know the players.
    I was very lucky,a poker vs full
    I played for more time in a multiplayer table with player of all city,the limit the table was 2-4$.

    Why i did not play in a one to one table with 5-10$ and without limit?

    Prima poker is rouge!infact Bet365 has change,now it is playetech.

    Prima poker cannot confiscate 2000$ it is fraud,the same operator of bet365 was afraid for this situation.

    After 2 days of my problem primapoker was not the poker room of bet365.

    I think that if bet365 dont switch to playetech,primapoker paid me.

    Is there the problem!

    I lost my deposit of 160$,my winnings of 1900$.And the players of my table losted about 2400$ because i played for more time.

    I did not use any bonus,I have an account from 2 years with bet365,I was always a regualar player,I lost always in bet365casino,in bookmakers and in poker more of 2000$.

    One time I won,primapoker locked my account adn left BET365.
     
  6. Dec 1, 2007
  7. AlohaHawaii

    AlohaHawaii Dormant account

    Occupation:
    Managerial
    Location:
    Singapore
    Hi, I am very new to poker. What is chip dumping?
    Thanks
     
    1 person likes this.
  8. Dec 1, 2007
  9. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    The process of intentionally losing a lot of money (chips) to another account, while trying to disguise it as bad luck.

    There are two scenarios that come to mind where chip-dumping would be used:

    1) The recent shenanigans at Absolute Poker. A few player accounts had the ability to see other players' hole cards, therefore, they could never lose. As a result, they amassed a LOT of money. Then, they would go and "lose" that money to other accounts (related accounts) so that the money could then be withdrawn and appear like nothing was wrong.

    2) A player steals a credit card, opens up an account under the cardholder's name, and deposits a lot of money with it. Then they play and "lose" a lot of money to their normal account, and withdraw the money.

    I'm sure there are other reasons as well... but it's people who engage in things like this that make the online scene appear shady.
     
    1 person likes this.
  10. Dec 1, 2007
  11. wangpoker

    wangpoker Experienced Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    Microgaming poker has a very good monitoring and management system!:lolup:
    This system has caught a lot of Chinese players with multi-accounts.
     
  12. Dec 2, 2007
  13. AlohaHawaii

    AlohaHawaii Dormant account

    Occupation:
    Managerial
    Location:
    Singapore
    Ist I wish to thank everybody for the explanations on 'chip dumping'.

    Locking accts for 'chip dumping' in my opinion is fraud, its just an excuse for these casinos to confiscate funds as its impossible to 100% verify that all the accts belongs to the same person unless all these accts have the same IP and mac address and if they do, this itself have contravene the rules and regulations.
     
  14. Dec 3, 2007
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Locking accounts for chip dumping is definitely not fraud. However, the poker room must prvoide evidence of chip dumping and not make wild and irrational guesses. The burden of proof must be on the operator and not the players. However, if there is substantial proof as in the Absolute Poker case, then the player will have to put forward his counter arguments as to why he acted in such and such a way. AlohaHawaii, casinos/poker rooms have to protect themselves against these activities. You may well argue that there is no loss to the poker rooms but if this is true, the authorities that be will have more say in banning online poker as they could be tantamount to money laundering in extreme cases.
     
  16. Dec 12, 2007
  17. maggiosa

    maggiosa Dormant account

    Occupation:
    *
    Location:
    italy
    primapoker ex bet 365

    I used neteller to deposit.
    I used my ip address.
    I have (or had) only an account with bet365 from 3 years.
    I did not use any bonus.
    I did not done jumping chips.
    I used my Pc.
    Prima poker cannot confiscate 2000$ and also my deposit,this is fraud!

    I repeat:the same bet365 operator was surprise,and he did not understand why account was been locked.

    In which way I can try to get my money?

    thank you
     
  18. Dec 12, 2007
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    It looks like the bet365 and Prima reps check in every once in a while. I'll alert them to this thread, hopefully that will get the ball rolling.
     
  20. Dec 12, 2007
  21. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    ............thanks S/W i also wondered what you guys were always talking about when you said someone was chip dumping. now we know!!!....laurie
     
  22. Dec 13, 2007
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    The bet365 rep has responded to me via PM and is on the case. We can expect them to post back here once they've investigated.
     
  24. Jan 4, 2008
  25. maggiosa

    maggiosa Dormant account

    Occupation:
    *
    Location:
    italy
    bet365

    I contacted Kate the 13 december
    I am waitin news from Bet365
    My 2000$?
     
  26. Jan 4, 2008
  27. Kate - bet365

    Kate - bet365 Dormant account

    Occupation:
    Marketing Manager, bet365
    Location:
    Gibraltar
    Hi maggiosa,

    As I explained to you, the person investigating this for you is on holiday over the Christmas and New Year period. I believe they have also been speaking with someone over at Microgaming, who are away over this time. Again, I can only ask that you are patient and bear with us as your situation is quite complicated and unfortunately this is a busy time with staff holidays - I have only come back into the office today. Your complaint is being looked into and I will be in touch as soon as I have any news for you.

    Regards,
    Kate
     
    2 people like this.
  28. Feb 5, 2008
  29. maggiosa

    maggiosa Dormant account

    Occupation:
    *
    Location:
    italy
    this is the answer:your account and the funds in it at that time were frozen, as per our terms and conditions.

    We are happy to review the situation after 6 months, so I would suggest you contacted us again after this time has passed. If you believe you have further evidence to dispute the investigations findings, I would recommend you contacted IBAS.

    After 4 month i receved this answer.

    Now i must wait 6 months to contact again bet365.
    It is comic!

    I deposited 160$ and won my winning of 2000$,bet365 fraud me because i always lose in this casino and the only times that I won,they fraud me.


    Ok now i go in all italian forum,in italian television to speak of this bud story of bet365.
    And I'll write my history in all italian paper,because bet365 has fraud my deposit and my winnings.
     
  30. Feb 5, 2008
  31. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    I have a strong feeling that we're not hearing the whole story here.
     
  32. Feb 5, 2008
  33. Kate - bet365

    Kate - bet365 Dormant account

    Occupation:
    Marketing Manager, bet365
    Location:
    Gibraltar
    Hi maggiosa,

    It is unfortunate that you only chose to post part of my response to you which was sent several weeks ago. The full paragraph read:

    "Separate investigations by the Microgaming and bet365 fraud teams concluded that your play at the table was consistent with chip dumping. The explanations provided by yourself and the other player at the table did not support the findings of both of these independent investigations. As a result of this fraudulent play, your account and the funds in it at that time were frozen, as per our terms and conditions."

    In situations such as this, our policy is to freeze the account for a 6 month period to cover any later fraud relating to any deposit(s). This is why I recommended you contacted us when 6 months has passed after your account being frozen, not from when you received my PM.

    As I explained to you, if you believe you have evidence to support your claim that the other person at the table was not known to you and your play was genuine, then you can take this up with IBAS, whose details I have provided to you. If you would like me to send you these details again please let me know.

    Regards,
    Kate
     
  34. Feb 5, 2008
  35. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Since Maggiosa only selected part of the replies that suited him, this does not lend any credence to his case. I am quite a bit infuriated at his threats. I wouldnt budge if I were the casino.
     
  36. Feb 5, 2008
  37. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    I knew we weren't getting the whole story :)

    Why do people think they can come here and pull a fast one by telling half-truths?

    Maybe the outcome would have been in their favor down the road by telling the whole story, but all chances of that are ruined now. This is almost a nomination for the Evil Player award, for them trying to extort the casino (poker room in this case).
     
  38. Feb 13, 2008
  39. maggiosa

    maggiosa Dormant account

    Occupation:
    *
    Location:
    italy
    BET365 solved

    My bet365 will be reopen!
    Yestarday I speak with bet365 support to phone.
    The problem is solved!:thumbsup:

    Dear chuchu59 and winbig,thanks in order to have doubted of me.:notworthy
     

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