bet365 locked my account

maggiosa

Dormant account
Joined
Nov 13, 2007
Location
italy
I have an account with bet365 from 2 years.
I played in bookmakers,casino and poker room for 2 years without problem.
But I played in bet365 poker in october when it was again primapoker,I deposited 160$,played in multiplayer room 2-4$,and I won 1800$.
My balance was 2000$
Primepoker has locked my account because i done jumping chips,after bet365 has locked my bookmakers account and casino account,I lost my deposit and my winnings.
I speak more times with bet365 support to phone,the operator was gentlem and he told me that did not understand this situation.He want reopen my account and pay me but primapoker no.
Now bet365poker is not more primapoker:D,because is playtech.
I lost my money and my bet365 account.
Someone may help me to have my money?
thank you
 
Best Halloween Bonuses from Accredited Casinos

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I am not sure that I fully understand but here goes;

You had accounts with Bet 365 where the poker room is powered by Prima and the casino by Playtech. You did some chip dumping and your accounts were locked for both the casino and poker room. You are now arguing that since Bet 365's poker room is now powered by Playtech instead of Prima, you should be getting your funds back since it was only Prima's intention to lock your account in the first place.

If what I am saying is the correct version of events you should not have any claim to the money because chip dumping is not allowed in poker rooms and the confiscation is valid.

If I have misinterpreted anything kindly correct me.
 

maggiosa

Dormant account
Joined
Nov 13, 2007
Location
italy
I didnot chips jumping because I did know the players.
I was very lucky,a poker vs full
I played for more time in a multiplayer table with player of all city,the limit the table was 2-4$.

Why i did not play in a one to one table with 5-10$ and without limit?

Prima poker is rouge!infact Bet365 has change,now it is playetech.

Prima poker cannot confiscate 2000$ it is fraud,the same operator of bet365 was afraid for this situation.

After 2 days of my problem primapoker was not the poker room of bet365.

I think that if bet365 dont switch to playetech,primapoker paid me.

Is there the problem!

I lost my deposit of 160$,my winnings of 1900$.And the players of my table losted about 2400$ because i played for more time.

I did not use any bonus,I have an account from 2 years with bet365,I was always a regualar player,I lost always in bet365casino,in bookmakers and in poker more of 2000$.

One time I won,primapoker locked my account adn left BET365.
 

SlotsWizard

Dormant account
Joined
May 11, 2006
Location
North of Antarctica
Hi, I am very new to poker. What is chip dumping?
Thanks
The process of intentionally losing a lot of money (chips) to another account, while trying to disguise it as bad luck.

There are two scenarios that come to mind where chip-dumping would be used:

1) The recent shenanigans at Absolute Poker. A few player accounts had the ability to see other players' hole cards, therefore, they could never lose. As a result, they amassed a LOT of money. Then, they would go and "lose" that money to other accounts (related accounts) so that the money could then be withdrawn and appear like nothing was wrong.

2) A player steals a credit card, opens up an account under the cardholder's name, and deposits a lot of money with it. Then they play and "lose" a lot of money to their normal account, and withdraw the money.

I'm sure there are other reasons as well... but it's people who engage in things like this that make the online scene appear shady.
 

wangpoker

Full Member
webmeister
PABnononaccred2
Joined
Jun 29, 2006
Location
Ontario/Canada
Microgaming poker has a very good monitoring and management system!:lolup:
This system has caught a lot of Chinese players with multi-accounts.
 

AlohaHawaii

Dormant account
Joined
Jun 5, 2007
Location
Singapore
I............

If what I am saying is the correct version of events you should not have any claim to the money because chip dumping is not allowed in poker rooms and the confiscation is valid.
....

Ist I wish to thank everybody for the explanations on 'chip dumping'.

Locking accts for 'chip dumping' in my opinion is fraud, its just an excuse for these casinos to confiscate funds as its impossible to 100% verify that all the accts belongs to the same person unless all these accts have the same IP and mac address and if they do, this itself have contravene the rules and regulations.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Ist I wish to thank everybody for the explanations on 'chip dumping'.

Locking accts for 'chip dumping' in my opinion is fraud, its just an excuse for these casinos to confiscate funds as its impossible to 100% verify that all the accts belongs to the same person unless all these accts have the same IP and mac address and if they do, this itself have contravene the rules and regulations.

Locking accounts for chip dumping is definitely not fraud. However, the poker room must prvoide evidence of chip dumping and not make wild and irrational guesses. The burden of proof must be on the operator and not the players. However, if there is substantial proof as in the Absolute Poker case, then the player will have to put forward his counter arguments as to why he acted in such and such a way. AlohaHawaii, casinos/poker rooms have to protect themselves against these activities. You may well argue that there is no loss to the poker rooms but if this is true, the authorities that be will have more say in banning online poker as they could be tantamount to money laundering in extreme cases.
 

maggiosa

Dormant account
Joined
Nov 13, 2007
Location
italy
primapoker ex bet 365

I used neteller to deposit.
I used my ip address.
I have (or had) only an account with bet365 from 3 years.
I did not use any bonus.
I did not done jumping chips.
I used my Pc.
Prima poker cannot confiscate 2000$ and also my deposit,this is fraud!

I repeat:the same bet365 operator was surprise,and he did not understand why account was been locked.

In which way I can try to get my money?

thank you
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
Hi, I am very new to poker. What is chip dumping?
Thanks

The process of intentionally losing a lot of money (chips) to another account, while trying to disguise it as bad luck.

There are two scenarios that come to mind where chip-dumping would be used:

1) The recent shenanigans at Absolute Poker. A few player accounts had the ability to see other players' hole cards, therefore, they could never lose. As a result, they amassed a LOT of money. Then, they would go and "lose" that money to other accounts (related accounts) so that the money could then be withdrawn and appear like nothing was wrong.

2) A player steals a credit card, opens up an account under the cardholder's name, and deposits a lot of money with it. Then they play and "lose" a lot of money to their normal account, and withdraw the money.

I'm sure there are other reasons as well... but it's people who engage in things like this that make the online scene appear shady.
............thanks S/W i also wondered what you guys were always talking about when you said someone was chip dumping. now we know!!!....laurie
 

Kate - bet365

Dormant account
Joined
Dec 5, 2007
Location
Gibraltar
Hi maggiosa,

As I explained to you, the person investigating this for you is on holiday over the Christmas and New Year period. I believe they have also been speaking with someone over at Microgaming, who are away over this time. Again, I can only ask that you are patient and bear with us as your situation is quite complicated and unfortunately this is a busy time with staff holidays - I have only come back into the office today. Your complaint is being looked into and I will be in touch as soon as I have any news for you.

Regards,
Kate
 

maggiosa

Dormant account
Joined
Nov 13, 2007
Location
italy
this is the answer:your account and the funds in it at that time were frozen, as per our terms and conditions.

We are happy to review the situation after 6 months, so I would suggest you contacted us again after this time has passed. If you believe you have further evidence to dispute the investigations findings, I would recommend you contacted IBAS.

After 4 month i receved this answer.

Now i must wait 6 months to contact again bet365.
It is comic!

I deposited 160$ and won my winning of 2000$,bet365 fraud me because i always lose in this casino and the only times that I won,they fraud me.


Ok now i go in all italian forum,in italian television to speak of this bud story of bet365.
And I'll write my history in all italian paper,because bet365 has fraud my deposit and my winnings.
 

Kate - bet365

Dormant account
Joined
Dec 5, 2007
Location
Gibraltar
Hi maggiosa,

It is unfortunate that you only chose to post part of my response to you which was sent several weeks ago. The full paragraph read:

"Separate investigations by the Microgaming and bet365 fraud teams concluded that your play at the table was consistent with chip dumping. The explanations provided by yourself and the other player at the table did not support the findings of both of these independent investigations. As a result of this fraudulent play, your account and the funds in it at that time were frozen, as per our terms and conditions."

In situations such as this, our policy is to freeze the account for a 6 month period to cover any later fraud relating to any deposit(s). This is why I recommended you contacted us when 6 months has passed after your account being frozen, not from when you received my PM.

As I explained to you, if you believe you have evidence to support your claim that the other person at the table was not known to you and your play was genuine, then you can take this up with IBAS, whose details I have provided to you. If you would like me to send you these details again please let me know.

Regards,
Kate
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Since Maggiosa only selected part of the replies that suited him, this does not lend any credence to his case. I am quite a bit infuriated at his threats. I wouldnt budge if I were the casino.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
I knew we weren't getting the whole story :)

Why do people think they can come here and pull a fast one by telling half-truths?

Maybe the outcome would have been in their favor down the road by telling the whole story, but all chances of that are ruined now. This is almost a nomination for the Evil Player award, for them trying to extort the casino (poker room in this case).
 

maggiosa

Dormant account
Joined
Nov 13, 2007
Location
italy
BET365 solved

My bet365 will be reopen!
Yestarday I speak with bet365 support to phone.
The problem is solved!:thumbsup:

Dear chuchu59 and winbig,thanks in order to have doubted of me.:notworthy
 
Top