Bet365 has no rep?

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
I tried to contact the rep for Bet365 and got no reply.

I went to live support and asked if they could tell the CM rep that people need to be able to contact him and was told "We don't have a rep with this company."

I figured he didn't know what I was talking about so when I tried to explain what it was he said "I am aware of the company."

Followed by "Is there anything else I can help you with?"

Isn't this a requirement for accreditation?
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I tried to contact the rep for Bet365 and got no reply.

I went to live support and asked if they could tell the CM rep that people need to be able to contact him and was told "We don't have a rep with this company."

I figured he didn't know what I was talking about so when I tried to explain what it was he said "I am aware of the company."

Followed by "Is there anything else I can help you with?"

Isn't this a requirement for accreditation?

Yes, it is.

Experience tells me the best way forward is to contact Max who will contact management.

It may be just an oversight.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

I see that their rep has been logged in today, so maybe he will answer you a bit later.

I have also sent him a couple of PM's in the past without receiving any replies. Did not bother to follow it up since it was only a few general questions and not player issues.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
.

I see that their rep has been logged in today, so maybe he will answer you a bit later.

I have also sent him a couple of PM's in the past without receiving any replies. Did not bother to follow it up since it was only a few general questions and not player issues.

It shouldn't matter what the question is......it is common courtesy to reply to a message, particularly in a professional/commercial capacity.

There's no point having a rep if they're only going to answer selected messages.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
I found it kind of odd that the CSW just brushed me off with "We have no rep with this company" and "I am aware of the company."

I was expecting someone to tell me they'd pass it on that he needs to check his messages.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Well, I didn't think I'd get much of a response here anyway. I'm told by their support that these forums are just full of people complaining when they lose.

All I said was if you want to know what players think, go ask. I was told they have no interest.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Well, I didn't think I'd get much of a response here anyway. I'm told by their support that these forums are just full of people complaining when they lose.
All I said was if you want to know what players think, go ask. I was told they have no interest.

It is starting to look as though the company have ditched CM on the quiet. If not, they have CS trained to spout whatever BS they can think up rather than tell the truth (which is probably "I don't know").

It suggests a company culture that is not conducive to them continuing to meet the standards for accreditation, as this view must be filtering down from above. If management were trying to instill respect for CM and accreditation among their CS agents, these views and replies would not be coming across.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I tried to contact the rep for Bet365 and got no reply. ... Isn't this a requirement for accreditation?

Sounds to me like Bet365 might be failing to meet their Accred obligations. Which rep did you try to reach? (there are 4!?!)

Any chance I could get you to PAB this so we can investigate? Doesn't matter if they owe you money or not, it's the details of your account with them and their failure to respond in a meaningful way that I'm interested in. And I'll waive the "no posts" rule since I don't see that it's applicable here, you'll be free to continue discussing this over-and-above the PAB.

FWIW this is exactly the kind of thing we need to be alerted to and the PAB path is a good way to focus in on the issue. Companies have changing priorities and if they've decided that Accreditation is no longer a concern of theirs then we need to know about it. Just saying.

To that end someone could have/should have reported this to us earlier:

Attach Removed (Old not found)
 
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chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Well, I didn't think I'd get much of a response here anyway. I'm told by their support that these forums are just full of people complaining when they lose.

All I said was if you want to know what players think, go ask. I was told they have no interest.

They have no interest in what players think? :eek2: That's a bit of a slap in the face, isn't it....
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I'm in regular contact with the casino rep. I know he's been real busy the last couple of weeks training new staff, but I'll let him know someone needs to pop in here and answer PMs etc.

They have four reps here, but only one seems to be active. I'll see what's up with that.

Well, I didn't think I'd get much of a response here anyway. I'm told by their support that these forums are just full of people complaining when they lose.

All I said was if you want to know what players think, go ask. I was told they have no interest.
Do you have a copy of this email/chat? Please send. Thanks!
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
I'm in regular contact with the casino rep. I know he's been real busy the last couple of weeks training new staff, but I'll let him know someone needs to pop in here and answer PMs etc.

They have four reps here, but only one seems to be active. I'll see what's up with that.


Do you have a copy of this email/chat? Please send. Thanks!

Sorry, that was on the phone. I didn't know they had 4 reps. I just clicked the "rep" link.

I got a response today. It wasn't anything worthy of a PAB. In fact unless I get ripped off for a bunch of cash I wouldn't waste your time.

The only reason I brought it up here was that I didn't like that attitude that all we do is sit around here complaining that we lose money.

I've dumped my last 18 consecutive deposits in less time than it takes to drink a cup of coffee played mostly at minimum bet just to try to draw it out. Has anyone seen me complain about it here?

The only time I've mentioned that casino was at least 4 months ago with a screen shot of one good hit. And when I'm asked "How do you know what other players think?".... um... lol.

Anyway, I'm going to mention to them that their CSWs really should know that they do have a rep (or reps) here.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Even though this is probably not company policy, it represents an attitude problem among CS agents that is bound to sour the player experience.

There are SOME players who do just bitch & moan because they lost on a fair game, but the majority here discuss weightier issues.

Any company who's staff treat customers as "a bunch of whingers" is going to end up going downhill. There are many companies like this, and some only survive because they are a "necessary evil" providing life's essentials such as energy and water, and now broadband has moved from being a luxury to being considered an "essential service" in most developed countries.

Casinos are a luxury item, and so poor attitudes to customers will have many leaving to go elsewhere.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Well, I had a nice reply today from a rep here so there obviously IS a rep at this casino.

I've found support at this casino to be very blunt with their responses. There's nothing actually wrong with that if the responses are helpful but it certainly doesn't seem like a friendly atmosphere.

I've been known to get a little pissy or at least slightly sarcastic with people too but what really gets me is that feeling that you're being brushed off or ignored.

These games can be damn tight sometimes but then I find that with most casino brands these days. I remember after about my 15th amazingly fast, lost deposit I said to support "3 deposits at minimum bet without a free spin?" (My deposits are usually 40 to 50 bucks.) I'm a low roller. I think somewhere within 150 dollars worth of 20 cent spins a video slot game should produce at least one bonus feature.... Anyway. The response was something like - "Which spin are you having trouble with? Can you send a screen shot? Can you provide the game (spin) number?"

Ok, someone's not paying attention. lol

I don't blame the casino for a long bad run. I've been having a long bad run for almost 10 years. I almost never make withdrawals. I just want enough time for my coffee to cool down a bit before I have to close the casino because I ran out of 20 cent spins.

The rep that contacted me here seemed nice enough. He even gave me a comp which was more than I was expecting. It's hard to gain any redeemable comp points when every third deposit you've gained about a buck or two's worth of points. I guess those aren't designed for us low rollers though. Specially ones that don't get to play for more than 10 or 15 minutes on a deposit.

I still don't think it was a fair comment that we're all just here to complain about losing. I wish I could remember who I was talking to. I'm terrible with names. Like I said. I dumped 18 deposits in a row and never said a word here. I did post a screen shot though when I had a good hit 4 months ago. That doesn't sound to me like someone who's just here to complain about losing.

The only reason I even brought this up here is because I was told this casino had no rep here and that didn't seem right to me. Obviously that information was incorrect and the rep here did say -

"please let me assure you that the vast majority of our staff are aware of this site and its importance in the online gaming industry. I have asked my customer support managers to ensure this information is re-circulated to ensure the information is fresh in my staff's mind."

And that's good enough for me.
 
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