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Bet voyager blocked my account in order to "help me" no answering from their support

Discussion in 'Casino Complaints - Bonus Issues' started by jakov07, Jun 8, 2015.

    Jun 8, 2015
  1. jakov07

    jakov07 Dormant account

    Occupation:
    Fitness and science
    Location:
    Croatia
    Hi!

    Hi to all!


    I was having 20 euros of bonus money still left on account in Bet Voyager casino and that money some have wasn't visible on my main account but In bonus room is a visible that is need to be there. I was sent message to bet voyager support and they ask me to sent them screen shoots what I was do immediately.

    They was answer me that screen shoots are ok and shortly after that my issue is sent to financial department, after that financial department sent me message that my issue is forward to department of concern. Day after I got message from their management :

    Date: 05.06.2015 14:36:28
    Project: BetCruise
    From: Management
    Subject: RE: RE: RE: RE: RE: Dear Finance Department
    Dear sergioJ,

    We would like to inform you that we are busy with your problem.
    In the meantime your account will be blocked, so we can check all details.

    We appreciate your understanding.

    Regards,
    The BetCruise Management

    my answer

    date: 2015-06-04 13:54:33
    --------------------------------
    subject: RE: RE: RE: RE: Dear Finance Department
    --------------------------------
    Thank you very much.



    regards
    --------------------------------

    After while I was reminded that today is free tournament so I sent them a new message:

    Date: 05.06.2015 14:48:21
    Project: BetCruise
    To: Management
    Subject: RE: RE: RE: RE: RE: RE: Dear Finance Department
    I will rather cancelling bonus than have blocked account. How will I participated in tournament and use my account if is blocked?

    best regards

    they answer:

    Date: 05.06.2015 14:54:22
    Project: BetCruise
    From: Management
    Subject: RE: RE: RE: RE: RE: RE: RE: Dear Finance Department
    Dear sergioJ,

    Please be informed that we have to check all details.
    As soon as the investigation is done, we will inform you.

    Regards,
    The BetCruise Management

    after that message I sent them few more but they didn't answer now already more than 80 hours.

    Here is my messages:

    Date: 05.06.2015 15:01:58
    Project: BetCruise
    To: Management
    Subject: RE: RE: RE: RE: RE: RE: RE: RE: Dear Finance Department
    Dear Management hope investigation will be over during this day. Because on this way instead helping me You doing opposite thing. Till today I was loyal customer 5 years on betvoyager and never have any problems, now I ask help and get opposite thing.

    best regards



    No answer

    Date: 05.06.2015 23:15:32
    Project: BetCruise
    To: Management
    Subject: RE: RE: RE: RE: RE: RE: RE: RE: Dear Finance Department
    Dear Management

    Any solution to my problem?
    Can you please explain me why my account was need to be blocked in this investigation? With all respect that is for me more as a punishment instead of help with my issue.

    Best regards

    again no answer


    Date: 08.06.2015 13:20:28
    Project: BetCruise
    To: Support
    Subject: Dear Support
    Dear Support my account is blocked already for 4 days and I still didn't got any clear answer.
    I will appreciate any information about that issue.

    best regards

    no answer

    and last one

    Date: 08.06.2015 17:41:45
    Project: BetCruise
    To: Support
    Subject: Dear Support
    Dear Support

    I am very disappointed because I didn't get no answer of my messages in last 3 days.
    With all respect this is not Gentleman way of communicating.

    best regards


    best regards
    no answer
    I don't even ask that 20 euros of bonus now.
    I just want to know why was my account need to be blocked?
    Why they no answering to their customers?
    Is it science fiction to solve such a simple problem?

    p.s. I can do screen shoots of all messages and of my account if is necessary


    Best regards to all

    Jakov
     
  2. Jun 18, 2015
  3. jakov07

    jakov07 Dormant account

    Occupation:
    Fitness and science
    Location:
    Croatia
    My issue is solved

    My issue is solved so I just want to be fair and post that.

    regards
     
    2 people like this.
  4. Jun 19, 2015
  5. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I am glad your problem is solved.

    But I think that this did indeed take too long.

    As a long-standing customer, I hope they extended some kind of goodwill for your inconvenience and patience.

    That is very polite correspondence from a frustrated customer. You sir, are indeed gentlemanly.
     
  6. Jun 19, 2015
  7. jakov07

    jakov07 Dormant account

    Occupation:
    Fitness and science
    Location:
    Croatia
    Thank you

    Dear Jasminebed thank you for such a kind words I really appreciate that.
    They was having some technical problem with their software and I was later be able to help them in solving the problem.
    They sent deep apologies, in same time I didn't receive compensation but I was satisfied that my account was finally unbanned.
    Yes I agree they are really slow in resolving the problems but in other way they have nice games as you probably know and I think generally they are decent casino.
    If they will improve some things as for example support and some technical details they can attract much more customers.
    Wish You a pleasant day.

    kind regards
     
    1 person likes this.

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