1. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  2. By continuing to use the site, you agree to the use of cookies. You can find out more by following.Find out more.
    Dismiss Notice
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Bet royal casino removed 1700+ $ of my winnings

Discussion in 'Casino Complaints - Bonus Issues' started by supermanfg, Dec 18, 2006.

    Dec 18, 2006
  1. supermanfg

    supermanfg Dormant account

    Occupation:
    seller
    Location:
    Canada
    Hello all,
    I just found out this nice website and I was wondering if it was possible to get some help here.

    About a month ago, I played at Betroyal casino (I know, if I had known about this site before I would've known its not such a great casino but it's too late now I guess).
    They were offering a 200$ 100% sign-up bonus which I took. I lost 3$ through the Wagering requirements so I had a 397$ balance that I withdrew.
    Than I saw a small banner at the bottom of their casino software saying I could get a 200% 200$ bonus. So I decided to go for it. The thing is, they don't let you deposit more money unless you cancel the pending withdrawal (which takes 3 weeks be processed). So I canceled the pending withdrawal and deposit 188$ more to get the 200$ bonus, which I received correctly.
    Then, being lucky I took the 785$ balance to 2100+ $ balance. Then I withdrew everything.
    Two weeks later, I received an email saying that I combined 2 bonuses and they will take all my bonuses away from me and all my winnings and there was a 1700 + $ "Manager Withdrawal" showing in my account history.
    Then I emailed them back, talked to a manager and it took 2 weeks to get a clear answer since he was unreachable and he always had to talk to a different person.
    He finally said that I combined bonuses because I didn't wait until I received the initial withdrawal into my Neteller account to deposit again. I found that ridiculous because they let me take advantage of the bonus advertised but then they take the money I previously won. Also, canceling the initial withdrawal of 397$ and making another 188$ deposit is the same as waiting for the 397$ to hit my Neteller account and making one 595$ deposit and taking the bonus. Plus, I didn't combine any bonuses because I made another deposit to be able to get the second bonus and the previous balance wasn't even involved in the second bonus wagering requirements.
    Now, after a lot of arguing, they accepted to give back my initial 200$ bonus so that makes it a 585$ withdrawal. Since I was tired of arguing with them I accepted but then, I just received the 397$ payment and the 188$ is still pending and I found out about this site and thought I'd give it a shot.

    Is there any possibility I can see the 1500ish $ that I still deserve?

    Thank you.
    Frederik :)
     
  2. Dec 18, 2006
  3. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Did you read the T&C?

    The only 200% bonus I see is the signup bonus. The "reload bonus" is only 40%.

    It seems like you got the 200% SUB twice; so no, I doubt you have a case...You can always PAB, but not sure if it'd do any good ;)
     
  4. Dec 18, 2006
  5. SKUNX

    SKUNX Banned User

    Occupation:
    Sales
    Location:
    Costa Rica
    I agree with Winbig , most RTGs have a rule that you cant take a bonus while you have a pending cashout and to use one you must have explict permission of the casino .

    May I ask why would you deposit while you have a pending cashout in a casino that you just tried out ?
     
  6. Dec 18, 2006
  7. supermanfg

    supermanfg Dormant account

    Occupation:
    seller
    Location:
    Canada
    It said it was a 200% bonus up to 200$. The casino never denied it they only said that I combined bonuses. The thing is they don't give any more details than "You can't combine bonuses" in the T&C. It never crossed my mind that what I did was combining bonuses. For me, combining bonuses was to get two bonuses from the same deposit which I didn't do.

    I took the second bonus immediately because I didn't want to wait 3 weeks to get my money into my neteller account so I cancelled the payment to deposit once more.

    there's really nothing I can do?

    Fred

    What's a PAB?
     
  8. Dec 19, 2006
  9. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
  10. Dec 19, 2006
  11. supermanfg

    supermanfg Dormant account

    Occupation:
    seller
    Location:
    Canada
    Well, then I guess I mustn't complain and just be happy I was lucky enough for them to give me my money.

    Thanks
    Fred :)
     
  12. Dec 19, 2006
  13. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    Fred....
    You are lucky that you got your money. :thumbsup:
    BUT...a COMPLAINT is DEFINETLY in order!
    What do you have to lose?

    Bryan has them on probation.
    PITCH A BITCH!
     
  14. Dec 19, 2006
  15. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    I could NOT have said it any better!!!:thumbsup:
     

Share This Page