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Bet royal casino removed 1700+ $ of my winnings

Discussion in 'Casino Complaints - Bonus Issues' started by supermanfg, Dec 18, 2006.

    Dec 18, 2006
  1. supermanfg

    supermanfg Dormant account

    Occupation:
    seller
    Location:
    Canada
    Hello all,
    I just found out this nice website and I was wondering if it was possible to get some help here.

    About a month ago, I played at Betroyal casino (I know, if I had known about this site before I would've known its not such a great casino but it's too late now I guess).
    They were offering a 200$ 100% sign-up bonus which I took. I lost 3$ through the Wagering requirements so I had a 397$ balance that I withdrew.
    Than I saw a small banner at the bottom of their casino software saying I could get a 200% 200$ bonus. So I decided to go for it. The thing is, they don't let you deposit more money unless you cancel the pending withdrawal (which takes 3 weeks be processed). So I canceled the pending withdrawal and deposit 188$ more to get the 200$ bonus, which I received correctly.
    Then, being lucky I took the 785$ balance to 2100+ $ balance. Then I withdrew everything.
    Two weeks later, I received an email saying that I combined 2 bonuses and they will take all my bonuses away from me and all my winnings and there was a 1700 + $ "Manager Withdrawal" showing in my account history.
    Then I emailed them back, talked to a manager and it took 2 weeks to get a clear answer since he was unreachable and he always had to talk to a different person.
    He finally said that I combined bonuses because I didn't wait until I received the initial withdrawal into my Neteller account to deposit again. I found that ridiculous because they let me take advantage of the bonus advertised but then they take the money I previously won. Also, canceling the initial withdrawal of 397$ and making another 188$ deposit is the same as waiting for the 397$ to hit my Neteller account and making one 595$ deposit and taking the bonus. Plus, I didn't combine any bonuses because I made another deposit to be able to get the second bonus and the previous balance wasn't even involved in the second bonus wagering requirements.
    Now, after a lot of arguing, they accepted to give back my initial 200$ bonus so that makes it a 585$ withdrawal. Since I was tired of arguing with them I accepted but then, I just received the 397$ payment and the 188$ is still pending and I found out about this site and thought I'd give it a shot.

    Is there any possibility I can see the 1500ish $ that I still deserve?

    Thank you.
    Frederik :)
     
  2. Dec 18, 2006
  3. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Did you read the T&C?

    The only 200% bonus I see is the signup bonus. The "reload bonus" is only 40%.

    It seems like you got the 200% SUB twice; so no, I doubt you have a case...You can always PAB, but not sure if it'd do any good ;)
     
  4. Dec 18, 2006
  5. SKUNX

    SKUNX Banned User

    Occupation:
    Sales
    Location:
    Costa Rica
    I agree with Winbig , most RTGs have a rule that you cant take a bonus while you have a pending cashout and to use one you must have explict permission of the casino .

    May I ask why would you deposit while you have a pending cashout in a casino that you just tried out ?
     
  6. Dec 18, 2006
  7. supermanfg

    supermanfg Dormant account

    Occupation:
    seller
    Location:
    Canada
    It said it was a 200% bonus up to 200$. The casino never denied it they only said that I combined bonuses. The thing is they don't give any more details than "You can't combine bonuses" in the T&C. It never crossed my mind that what I did was combining bonuses. For me, combining bonuses was to get two bonuses from the same deposit which I didn't do.

    I took the second bonus immediately because I didn't want to wait 3 weeks to get my money into my neteller account so I cancelled the payment to deposit once more.

    there's really nothing I can do?

    Fred

    What's a PAB?
     
  8. Dec 19, 2006
  9. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
  10. Dec 19, 2006
  11. supermanfg

    supermanfg Dormant account

    Occupation:
    seller
    Location:
    Canada
    Well, then I guess I mustn't complain and just be happy I was lucky enough for them to give me my money.

    Thanks
    Fred :)
     
  12. Dec 19, 2006
  13. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    Fred....
    You are lucky that you got your money. :thumbsup:
    BUT...a COMPLAINT is DEFINETLY in order!
    What do you have to lose?

    Bryan has them on probation.
    PITCH A BITCH!
     
  14. Dec 19, 2006
  15. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    I could NOT have said it any better!!!:thumbsup:
     

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