Bet royal casino removed 1700+ $ of my winnings

supermanfg

Dormant account
Joined
Nov 30, 2006
Location
Canada
Hello all,
I just found out this nice website and I was wondering if it was possible to get some help here.

About a month ago, I played at Betroyal casino (I know, if I had known about this site before I would've known its not such a great casino but it's too late now I guess).
They were offering a 200$ 100% sign-up bonus which I took. I lost 3$ through the Wagering requirements so I had a 397$ balance that I withdrew.
Than I saw a small banner at the bottom of their casino software saying I could get a 200% 200$ bonus. So I decided to go for it. The thing is, they don't let you deposit more money unless you cancel the pending withdrawal (which takes 3 weeks be processed). So I canceled the pending withdrawal and deposit 188$ more to get the 200$ bonus, which I received correctly.
Then, being lucky I took the 785$ balance to 2100+ $ balance. Then I withdrew everything.
Two weeks later, I received an email saying that I combined 2 bonuses and they will take all my bonuses away from me and all my winnings and there was a 1700 + $ "Manager Withdrawal" showing in my account history.
Then I emailed them back, talked to a manager and it took 2 weeks to get a clear answer since he was unreachable and he always had to talk to a different person.
He finally said that I combined bonuses because I didn't wait until I received the initial withdrawal into my Neteller account to deposit again. I found that ridiculous because they let me take advantage of the bonus advertised but then they take the money I previously won. Also, canceling the initial withdrawal of 397$ and making another 188$ deposit is the same as waiting for the 397$ to hit my Neteller account and making one 595$ deposit and taking the bonus. Plus, I didn't combine any bonuses because I made another deposit to be able to get the second bonus and the previous balance wasn't even involved in the second bonus wagering requirements.
Now, after a lot of arguing, they accepted to give back my initial 200$ bonus so that makes it a 585$ withdrawal. Since I was tired of arguing with them I accepted but then, I just received the 397$ payment and the 188$ is still pending and I found out about this site and thought I'd give it a shot.

Is there any possibility I can see the 1500ish $ that I still deserve?

Thank you.
Frederik :)
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Did you read the T&C?

The only 200% bonus I see is the signup bonus. The "reload bonus" is only 40%.

It seems like you got the 200% SUB twice; so no, I doubt you have a case...You can always PAB, but not sure if it'd do any good ;)
 

SKUNX

Banned User
Joined
Sep 30, 2006
Location
Costa Rica
I agree with Winbig , most RTGs have a rule that you cant take a bonus while you have a pending cashout and to use one you must have explict permission of the casino .

May I ask why would you deposit while you have a pending cashout in a casino that you just tried out ?
 

supermanfg

Dormant account
Joined
Nov 30, 2006
Location
Canada
It said it was a 200% bonus up to 200$. The casino never denied it they only said that I combined bonuses. The thing is they don't give any more details than "You can't combine bonuses" in the T&C. It never crossed my mind that what I did was combining bonuses. For me, combining bonuses was to get two bonuses from the same deposit which I didn't do.

I took the second bonus immediately because I didn't want to wait 3 weeks to get my money into my neteller account so I cancelled the payment to deposit once more.

there's really nothing I can do?

Fred

What's a PAB?
 

lanidar

Dormant account
Joined
Sep 5, 2003
Location
Avenel, New Jersey
Check this out!!!
Old URL

Scroll down and LOW AND BEHOLD...
Bet Royal is part of THE VIRTUAL GROUP:mad:

Time to take them off probation and put them on the...
SUPER ROGUE LIST!!!
 

supermanfg

Dormant account
Joined
Nov 30, 2006
Location
Canada
Well, then I guess I mustn't complain and just be happy I was lucky enough for them to give me my money.

Thanks
Fred :)
 

lanidar

Dormant account
Joined
Sep 5, 2003
Location
Avenel, New Jersey
Well, then I guess I mustn't complain and just be happy I was lucky enough for them to give me my money.

Thanks
Fred :)

Fred....
You are lucky that you got your money. :thumbsup:
BUT...a COMPLAINT is DEFINETLY in order!
What do you have to lose?

Bryan has them on probation.
PITCH A BITCH!
 

lanidar

Dormant account
Joined
Sep 5, 2003
Location
Avenel, New Jersey
For the record Virtual Group is the worst group there is!
They are a predatory horrible group and no one should ever
expect to get paid from them! The complaints about Virtual group
on my forum could fill a football field!

I could NOT have said it any better!!!:thumbsup:
 
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