Bet Phoenix not paying

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Hello,

I was given a free no deposit Bonus $50 chip at Bet Phoenix Casino (Rival). I'd like to make a withdrawal and have sent my documentation to the finance department and also contacted live help who assured me they would contact me within twenty four hours... Two weeks later still no response from finance instead they've locked me out of my account.

They don't have a representative on this forum. What is my best point of contact? What should I do?
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
Hello,

I was given a free no deposit Bonus $50 chip at Bet Phoenix Casino (Rival). I'd like to make a withdrawal and have sent my documentation to the finance department and also contacted live help who assured me they would contact me within twenty four hours... Two weeks later still no response from finance instead they've locked me out of my account.

They don't have a representative on this forum. What is my best point of contact? What should I do?

These guys used to be RTG and from my personal point of view I never liked them back then. Nicholas was the about the only thing that was good about them but he just recently left them so I am not sure who to point you too.. I will snoop around, hopefully someone can post a contact for you in the meantime.

I don't think they are one to use the central Rival system but I could be wrong, have you claimed many no deposit chips at other Rivals and won?

Just lucky it was a free chip I guess and you didn't lose any of your own funds. You are correct in saying that there are some good even great casinos that are not on the cm accredited list but unfortunately these guys are not one of them mate.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I did do my research, I've heard that while the best casinos are accredited, there are also some good ones that aren't :eek2: Would that be something you'd agree with?

O yes, I would agree to that, but surely you didn't find any good reviews about this casino.
They started out good, because they had a manager we all trusted. Nicholas, who had been at Vegas Regal earlier.
He is gone now and the casino havn't been okey for a long time now.

You have to search a little more then just here at CM when it's it's about a casino that's not accredited.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
kiss it goodbye? terrible casino IMO
but gl, hope you get it

FTR, if you're looking for reps, click the i-gaming reps tab above (just to the right of the forum tab); it lists them there

Thanks :) I've been informed that they don't have a rep on this forum anymore.

Staying far away from Bet Phoenix Casino, I don't understand there reasoning behind offering a free chip when they don't plan on paying out though? Why don't they just not offer the chip?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Oh I can see the edit now :) but what about these other forums though?

Yes what about them? They are there and many of them are okey, others are not.
Still you can find usefull information. There are many other places that helps people with complaints also.

I will always see CM as the best forum out there but that doesn't mean I can't be a member somewhere else too.
Or just to get information.
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Yes what about them? They are there and many of them are okey, others are not.
Still you can find usefull information. There are many other places that helps people with complaints also.

I will always see CM as the best forum out there but that doesn't mean I can't be a member somewhere else too.
Or just to get information.

No that's fine... I understand, Dions right about Mcdonalds and stuff :)
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
That is also from back when they were RTG mate :thumbsup: they were not to bad then as they had a rep who everyone trusted etc.

I didn't know they used to be RTG... They've gone from RTG to Rival, not a good sign :rolleyes: Thanks for the info :)

Well not holding my breath on getting my money, but then that's really my fault playing at what seems to be an extremely ill-reputed casino :(
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
once upon a time in the RTG days, they offered these outlandish deposit bonuses, like 700%
i took them
I made WR and WDed
only place i got bonus banned lol

Just bonus banned?
I remember they closed peoples account if they won too much:rolleyes:
 
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