Bet on Aces - slow verification / withdrawals and being ignored

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
@Bet On Aces

This casino has a representative. I attempted to tag him to this post but it won't let me do this, so I have sent him a private message to make him aware of this post.

So on Friday 20th December I made three deposits and managed to get to a £7,750 withdrawal stage. As soon as my withdrawals exceeded £1,750 the below message popped up:

You do not have permission to view link Log in or register now.


Fair dos, so I uploaded both my driving license and a recent utility bill as requested:

You do not have permission to view link Log in or register now.


Ever since, nothing has happened. There is no live chat and no phone number so my correspondence has been via email. The latest I got back from them on the 20th December was an email advising me that their security team will look into my documents in order to verify my account. I have sent a couple of emails since (one Sunday and one today) but these have been ignored.

Rather frustrated by it and feeling a little nervous whether I am going to get my money, preferably before Christmas this year!

You do not have permission to view link Log in or register now.
 

maniski

Experienced Member
Joined
May 16, 2018
Location
the netherlands
I really dont know about that casino.. their EarlyBird 100 no deposit signup bonus was just a joke..
i could login before they switched to the Countdown.. when they went online my login credits were invalid.

Really hope you get your withdrawals Interlog!
 

Scott1baird

Senior Member
MM
Joined
Oct 16, 2018
Location
Isle of Bute Scotland
I signed up after seeing someone video from here, 10 free spins no deposit on book of dead, nope doesn't exist can't even find the game when searching.
 

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
I signed up after seeing someone video from here, 10 free spins no deposit on book of dead, nope doesn't exist can't even find the game when searching.

Yep had the same.... can't find the game. Not that I am too bothered about the 10 spins. More concerned at the moment about my £7k plus withdrawal.

Not the best of first impressions for this casino to be honest.

Will see what happens but if I am still being ignored by tomorrow morning, I will have to do a PAB and see if that has the desired result.
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
My mate's hubby signed up here 10 days ago, he won and exactly the same happened to him, he is still waiting on his withdrawal - he is back working on the rigs so hasn't had the chance to chase it up but hopefully you will have more success than him :)
 

Borgie

Ueber Meister
MM
Joined
Jul 19, 2011
Location
United Kingdom
My mate's hubby signed up here 10 days ago, he won and exactly the same happened to him, he is still waiting on his withdrawal - he is back working on the rigs so hasn't had the chance to chase it up but hopefully you will have more success than him :)

This doesn't sound good at all really. Hope he gets his money.
 

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
My mate's hubby signed up here 10 days ago, he won and exactly the same happened to him, he is still waiting on his withdrawal - he is back working on the rigs so hasn't had the chance to chase it up but hopefully you will have more success than him :)

This is not looking good at all.

I only signed up at this casino because of the aforementioned video that was posted.

Here's hoping that I will get paid, eventually.......
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
This is not looking good at all.

I only signed up at this casino because of the aforementioned video that was posted.

Here's hoping that I will get paid, eventually.......

Keep us updated and I will let you know when he is paid, he is back Friday.
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
They offered early bird registration 100 spins and as far i know no one has received them...
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Their support replied VERY quickly though. Which is good.

Not sure if that’s bad news for the guy waiting for his withdrawal and verification though.
 

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dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Yeah, I played there the other day and made a video of my session. They were supposed to get a UKGC license way back but it didn't happen until recently so I never promoted them until they got approved for it. So some players get answered, some don't it seems.
If there is a pattern emerging I'll remove them as I was verified within a day so even allowing for the weekend it should be done in a max of 72 hours, which means by end of business tomorrow.

I'm keeping an eye of this thread and will send the url to them.

UPDATE:

Fired this thread off to them.
 
Last edited:

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
So the BoD no deposit spins isn't for the UK, yet the terms state

2. The Free Spins must be played on the Play n Go slot Book Of Dead and are valued at €/£ 0.10 per spin and are valid for 7 days

So which other countries use £'s?

There is nothing in the bonus terms excluding UK customers either. Sound like a bunch of scammers to me.
 

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
Another reminder email asking what is happening being ignored with just the hour left until support is offline until the morning.

Why is my gut telling me I am not going to be paid?

Prove me wrong @Bet On Aces if you can be bothered to read this topic of which you had notification.
 
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