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Bellrock group

Discussion in 'Online Casino and Poker Complaints - old section' started by clawback, Jan 18, 2006.

    Jan 18, 2006
  1. clawback

    clawback Dormant account

    Anyone receive the new year extra bonuses from these guys?

    Well I did :)
  2. Jan 18, 2006
  3. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    got the email too, apparently I am not on the list too! Forwarded their own email (I somtimes wonder why can't they keep a copy of all emails sent) and just hoping now!
  4. Jan 18, 2006
  5. vickie40

    vickie40 Vickie

    Making the US a safer place!
    I actually did this last night and the bonus was in my account within 2 hours. I called customer support prior to my depositing because I've had issues in the past with BelleRock for taking a long time depositing the bonus or saying I was denied when I had the email in front of me.

    Very quick and smooth last night..:)
    Last edited: Jan 18, 2006
  6. Jan 19, 2006
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    Another Screwup

    I didn't get this, but I have been a victim of this game of "not on the list". I suggested that they had been therefore hacked and my personal details had been compromised, and that is sure looked a genuine mailer. They immediately asked me to send in the mailer, and then confirmed it was them that sent it; nevertheless, I never got the promotion despite this.
    They do have a rep here, so worth trying that - bypasses the layer of incompetence that still seems evident in their CS.
  8. Jan 19, 2006
  9. nektar4d

    nektar4d Dormant account

    European Union
    bellerock offer

    I also got this and deposited. Still waiting after 24 hours...
    The claim-bonus pages must be genuine because they respong normally to the offer and from the official servers.
    I have used so far only the sign-in bonuses of some of the casinos of this group.
    This is my first time to follow another than the sign-in promo email if this group, so if the bonus is not granted, I will just play without the bonus or better withdraw directly and afterwards I will uninstall all their casinos and remove myself from any mailing list of them.
    I dont want to receive offers that are not valid. Its seems to me not reliable at all generally and a good reason to avoid any casino with similar marketing problems.
    But lets wait first to see what happens, perhaps they delay normally...
  10. Jan 19, 2006
  11. realwtfsup

    realwtfsup Experienced Member

    Bellerock group did this to me once. I was playing at The Gaming Club almost exclusivly.

    Oh well. Been playing at Roxy Palace since.
  12. Jan 19, 2006
  13. bellerock

    bellerock Casino Representative

    CSR Supervisor
    South Africa
    Hi All,

    Unfortunately we mistakenly mailed the offer to a group of players not on the offer list. As a result the system would reject these claims and the CSC agents would not find your names on the list. We will however honor the claim of anybody who received the email, and those who have contacted support should have this resolved shortly.

    Sorry for any inconvenience caused.

    Best regards,

    Belle Rock
    4 people like this.
  14. Jan 19, 2006
  15. clawback

    clawback Dormant account

    Thanks to casinomeister for giving me and others the opportunity to post this problem here:thumbsup:

    Also thanks to Bellrock who have honored the promotion which was mailed to me and other players in error:thumbsup:

    Maybe Bellrock could send me a similar tasty promotion :)
  16. Jan 19, 2006
  17. Simmo!

    Simmo! Moderator Staff Member

    Web Dev.
    :thumbsup: ;)
  18. Jan 22, 2006
  19. casinomike

    casinomike Dormant account

    casino whore
    Had an issue with a bonus from this group in the past, it was a 'deposit and meet wagering requirements (lose your money) now, pray that we give you the bonus later' kinda thing.

    I lost 200 GBP qualifying for the 200 bonus match email offer, and conveniently I didn't get the bonus.

    However by pm'ing a rep on this board and waiting a few weeks, I eventually was given the bonus. So I did appreciate that.
  20. Jan 23, 2006
  21. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    While i believe the CS at Belle Rock sometimes leaves a hell of a lot to be desired, in contrast, the rep on here is in a league of his own.

    He replies normally within 24 hours. If hes not available for vacation etc he posts on here and more importantly, hes honest and not afraid to say the screwed up:thumbsup:
  22. Jan 23, 2006
  23. AussieDave

    AussieDave Dodgy whacko backstabber

    Gaming SEO Specialist & Casino Webmaster

    I'll second that call :thumbsup:

    He's definately an asset to Belle Rock Entertainment Group, I just hope they realise this. Without his help I'd be bald by now!
  24. Jan 23, 2006
  25. Mallorca

    Mallorca Experienced Member

    Night job
    I had a problem at Lucky Nugget,sent 3-4 emails to the casino support but never received a reply:mad: , I contacted bellerock and within 24 hours he resolved the issue.
    Thanks bellerock!!!:notworthy
  26. Jan 24, 2006
  27. silkprint

    silkprint Dormant account

    Yup ...I work
    It does say something when a casino rep shows up to reply to the members and makes an attempt to resolve the problem .
  28. Jan 24, 2006
  29. clawback

    clawback Dormant account

    Thought payouts would be quicker,still waiting for my withdrawal to hit my neteller account 5 days since requesting.
    Not long I know compared to some less thought of establishments, but the website does say this
    Somehow i'm not convinced.
  30. Jan 25, 2006
  31. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    They did give the bonus, even though i wasn't on the list, but got the email! Took a bit long till they did it, but they claimed they are relocating
  32. Feb 2, 2006
  33. beaniefanatic13

    beaniefanatic13 Dormant account

    terrible experience at belle rock entertainment

    Well my experience with this casino has been extremely frustrating. I won a large amount of money on the 18th of jan. and as of today still haven't gotten confirmation that my money has been sent. They recently moved and all this, it takes 24 to 48 hours to review documents has been much longer. In the beginning i was being told that the check had been sent and i didn't need to provide any documents, by the 28th when the check still wasn't here i called yet again and this time was told that they were waiting for me to send them my documents as my withdrawl was 10k and they require documents on everything over that amount so i sent them they said 24 to 48 hours. i'm at more tha 96 hours and still no confirmation that documents have even been reviewed. I am brand new to this online gambling and this was the first casino that i had gone to and deposited money in. I had deposited 50.00 one day and the next i ahd deposited 75 and just started racking up the credits. I was so excited and expected to get a check after speaking to somone at the casino that i would have a check within 7 to 10 days. All of the conversations and e-mails have apologized for this inconvenience, but i'm still starting to think that i have been scammed out of my money.
  34. Feb 2, 2006
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Hi Beaniefanatic13,

    Welcome to the forum, and I'm sorry you're having difficulties with Bellerock support. I've PMd their rep here to make sure they take care of this el pronto.

    It's not a good thing when a newbie player has the impression that she's been scammed by one of the most solid casinos out there.
  36. Feb 2, 2006
  37. beaniefanatic13

    beaniefanatic13 Dormant account

    Thank you Casinomeister

    Thank you so much for your assistance. The casion rep has contacted me and is looking into my situation ASAP. I wish that I had found your site ahead of time as I could of probably save my self alot of grief. I'm glad you have this site set up I have spent hours looking thru the site finding places to go that are legite and making notes. Again thank you for such an imformative site.:notworthy :lolup:
    1 person likes this.
  38. Feb 7, 2006
  39. nektar4d

    nektar4d Dormant account

    European Union
    Still having problem with river belle

    Although I had contacted their support several times and their representative here through pm, a week passed without the bonus, so I decided to withdraw.
    Another week passed and the money was returned to my balance because I had chosen a different method to withdraw than the one I deposit. Thats my mistake. So I withdraw again using the same method of depositing as advised.
    Now I checked today (after a week again) and the money is again back to my riverbelle account!
    I cant understand why! Havent received any email about that.
    I withdraw again today and we will see what happens...

    In the meantime they gave me a 5$ bonus which I didn't ask and that was supposed to be removed automatically on Feb 5. It hasn't been removed and thats not a surprise to me. Now I sent them again an email asking to remove that bonus and procceed with my withdraw.
    Since I am not planning to play in the near future to their casino (just because of that support, no other complaints), why they dont give me back my money?
    I will let u know what will happen.
    1 person likes this.

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