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Bellerock wont payout

Discussion in 'Online Casinos' started by Mirvel, Nov 28, 2010.

    Nov 28, 2010
  1. Mirvel

    Mirvel Banned User

    Occupation:
    unknown
    Location:
    unknown
    I have been playing for over a year now at bellerock group.....
    lost at least 10K and more.......
    in that year i tried to make 2-3 withdrawals
    after the first withdrawal they asked me for my ID and utility bil
    so i did....... no problems withdrawal was on my bank after 36 hrs..
    second withdrawal ...... they did not process at all.....
    when i asked live chat after a few days why.... they told me they needed my ID and a utility bil????? i told them i already did that... they sad i did not
    i have proof i already send it.... they wont believe me....... i send the docs again... and received an email from finance dept they dont need it?
    i ask live chat again... they tell i do need to send it again..... on and on
    did not receive my money and i cancelled the withdrawal....lost it all in 1-2 hrs original withdrawal was 1000$...... did not get a single free spin in that amount and i played at 75ct upto 1.75...... never happend before to me....
    so i told bellerock what i was thinking.... results... my acount got closed.....
    after 1-2 moths i started thinking darn..... i lost a lot hardly any win....
    lets ask them to try it again....(how dumb can i be)
    they opend my acount again....... i started playing again
    made a few deposits.....
    and got an amazing win of 1500$ on a 1.80 bet got 5 wilds in free spins 3x multiplier on lady's of the orient.......
    that was last week... first of all my withdrawal is stil pending and i can cancel it........... if i ask live chat why they dont procces the withdrawal they tel me the finance dept needs more time..... but the withdrawal is stil up for cancel so i can go on playing........
    I DONT WANT TO........ i just want to be payed?
    well they told me to wait for next week......
    and than they also tell me that the pending time for my withdrawals wil be 72hrs from now on instead of 24hrs.......i asked them why..... and they said it is for me so i can benefit more from my win????????????(in other words you got more time to spend it)
    if i win on tuesday il get my money after a week? yes they say.......
    LOLOLOLOL
    made a few withdrawals and only 1 is payed....................
    acredited casino? my bum......
    BELLEROCK SUCKS big time
     
  2. Nov 28, 2010
  3. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    Hi Mirvel,
    Congrats on the win's

    My first advice is DO NOT PLAY IT BACK!

    You could try sending the rep (cobus) a pm Here he was last online on the 26th of this month so he is fairly active.

    If that fails you can try a PAB
    Here as they are on the accredited list. make sure you read the FAQ'S first though.

    Hope this helps
    Cheers
    Matt
     
    1 person likes this.
  4. Nov 28, 2010
  5. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    Lucky Nugget is in that same group I believe and that is why I uninstalled them. They hold withdrawals for 72 hours and if you even reverse one dollar they will start the process all over again....their terms are not to the interest of the player on cash outs.
     
  6. Nov 28, 2010
  7. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Whose is.... :(


    .
     
  8. Nov 28, 2010
  9. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    Hi Gloria,

    I'm quite surprised at this, has this been just recently? 72 hours is not acceptable at all. Do they flush withdrawals or is the 72 hours forced upon you.


    Cheers
    Matt
     
  10. Nov 28, 2010
  11. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    Lucky Nugget..I had a cash out of 900.00 I reversed and played with about half of it I believe and they held the entire amount again for 72 hours. I finally played it all back in a week.

    The fortune lounge group is 24 hours and even if you reversed some of it the rest they will process...damn Layc I was slow on that one:D



    I asked them to flush and they told me they no longer flush and 3 days was the minimum.
     
    1 person likes this.
  12. Nov 28, 2010
  13. colly

    colly Senior Member MM PABaccred

    Occupation:
    Finance (Corporate Tax)
    Location:
    sydney
    The 72hours surprises me- I have always been paid 24hrs from lucky nugget as recently as 2 weeks ago.Is this a policy change or just being applied to this player- doesn't seem right?

    I find the best way to avoid the reverse is to completley uninstall the casino and if its really big win I sometime deliberately leave my laptop at work. I think self control is probably not any gamblers strong point and the reverse withdrawal plays on that.
     
  14. Nov 28, 2010
  15. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    Seeing that you're from Australia you probably have the full casino and not the watered down version. They will only process after 3 full days and now it appears it's for usa players only.
     
    1 person likes this.
  16. Nov 28, 2010
  17. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Avoid any MG casino that does not flush the reverse withdrawal, as far as time goes to withdraw it should be instant no matter which method, best advice here is uninstall them, then install 32Red/Golden Lounge/Betway/Gnuf and Ladbrokes, these will more than cater for your MG casino needs ;).
     
  18. Nov 28, 2010
  19. cdomi66

    cdomi66 Experienced Member

    Occupation:
    truck driver
    Location:
    Calgary, AB
    I was told by one of the casino ops that the reason they don't flush and take more time for the withdrawal process is because they are waiting for the funds (cc deposits) to clear. Apparently quite a few transactions can and are being reversed by cc companies, so they casino is trying to "protect" itself.

    Guess if I were a business and that was happening or could happen I may do it too, but I think I'd be more forthcoming to my customers as to the reasons for the delays.
     
  20. Nov 28, 2010
  21. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Credit card suppliers reversing none fraudulent transactions?, that`s news to me, I thought the customer was the only person whom could reverse the process via a chargeback, if there is a fault regarding the card ie:- a transaction that your card should not have done (some suppliers bar their cards from depositing at casinos), it should have been declined at source, if it wasn`t then it`s down to the bank, some slip through if a casino isn`t trading with a casino type name, but then again the bank will honour the amount.
     
  22. Nov 28, 2010
  23. woodpecker

    woodpecker Dormant account

    Occupation:
    marketing
    Location:
    UK
    Once again, avoid any MG casino that does not flush the reverse withdrawal. In my opinion, if you like MG it's 99.9% safe to play at 32Red/Golden Lounge/Dash/Nedplay casino and Ladbrokes.
     
  24. Nov 29, 2010
  25. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Maybe they got an idea from reading Virgin`s T&C`s :eek:

    "Are there charges for withdrawing funds?"

    "Not unless you’re asking for something totally unreasonable like converting all your money into an obscure currency and then sending it to you by carrier pigeon."
     
  26. Nov 29, 2010
  27. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Bellerock use to be reputable......

    If I were the orginal poster, I would have just resubmitted the documents.

    Then they have no reason not to process the request.

    they were always slow to pay. I stopped playing them long ago along with fortune lounge group and vegas partner lounge.
     
  28. Nov 29, 2010
  29. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    That is strange, just had a w/d from Jackpot City and it was out in 24 hrs, in my MB account 6 hrs after that.
     
  30. Nov 29, 2010
  31. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    Advice: dont play at any casino until you have made sure that you can withdraw.
     
  32. Nov 29, 2010
  33. LinkinFart

    LinkinFart Banned User : multi-account fraudster

    Occupation:
    not anymore
    Location:
    Croatia
    I got my Moneybookers withdrawal from VPL in under 48 hours. Although they do say it could take more. Not the fastest but certainly not slow.
     

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