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Bellerock(luckynugget)

Discussion in 'Online Casino and Poker Complaints - old section' started by fazz, Aug 8, 2004.

    Aug 8, 2004
  1. fazz

    fazz Dormant account

    Location:
    sundsvall
    It has now been more than one month since i decided to do bellerockgamings reload bonus. I did it on luckynugget, after i had meet the WR i was about 30 plus(75 deposit). I withdrew and waited, and waited, 2 weeks. Nothing happened. Then i tried to login only to find my account locked. I email them and ask why. No answer. It has now been one month. Ive been sending emails on a daily basis. Not a single answer. Any tips on what I should do?
     
  2. Aug 8, 2004
  3. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    You try calling them?
     
  4. Aug 8, 2004
  5. fazz

    fazz Dormant account

    Location:
    sundsvall
    hard when you cant call foreign calls. But not answering about 25 emails kind of tells you that they are trying to ignore you dont it?
     
  6. Aug 8, 2004
  7. padanian

    padanian Experienced Member

    Occupation:
    marketing manager of a medium sized tourist compan
    Location:
    Italy
    I basically had no problem with this group. Just once I was not able to get in touch with Aces High for a while. So I decided to give it up and play only with other Bellerock casinos. It's interesting to see that this attitide of not answering e-mails is not just from Aces High inside the group. Maybe you could try to get in touch with Ecogra on this matter. I think it's an option of Casino clients to decide in which to communicate with a casino.
     
  8. Aug 8, 2004
  9. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    Aces High isn't a part of BelleRock group if I remember correctly!

    Oh may be they are, what do I know!
     
    Last edited: Aug 8, 2004
  10. Aug 9, 2004
  11. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I believe Aces High is a member of the Carmen Media - Bellerock group, and holds the eCOGRA Seal. Ignoring twenty five emails is cause enough for you to lodge a complaint with the Fair Gaming Advocate at eCOGRA - go to You must register/login in order to see the link. and do it online.
     
  12. Aug 10, 2004
  13. fazz

    fazz Dormant account

    Location:
    sundsvall
    I followed your advice jetset, and 4 hours later I got a email from luckynugget saying my money was on its way and that my account was unlocked. No reason was given tho. Big thanks anyway! :thumbsup:
     
  14. Aug 10, 2004
  15. DeMango

    DeMango Dormant account

    Occupation:
    Postal Clerk, Residential Contractor
    Location:
    Englewood, FL USA
    Good to hear that you got paid. What is scary is all the people that don't know about these sites. Not to mention the guys in white hats like Jetset. Sure are a bunch of low lifes out there.
     
  16. Aug 10, 2004
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Glad you got your money, fazz although I think the casino should have also had the courtesy to tell you what the problem was and apologise - I guess they're still a ways from ideal customer relations! Tex at eCOGRA certainly doesn't hang around on these disputes.
     
    Last edited: Aug 10, 2004
  18. Aug 10, 2004
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Just my 2 cents - when players are not getting the responses they ought to be getting, especially from well established casinos, they need to check their spam filters. 90% of the time casino emails are being blocked. I'm not sure if this was the case in this situation, but it may have well been. Just a heads up for those reading this.

    Nonetheless, the player deserves an explanation on what the issue was so there is not a repeat problem.
     
  20. Aug 11, 2004
  21. fazz

    fazz Dormant account

    Location:
    sundsvall
    i always check the spammails before i delete them and that wasnt the problem, but i agree, most casinoemails get caught by the spamspy!
     

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