Bellerock(luckynugget)

[fazz]

It has now been more than one month since i decided to do bellerockgamings reload bonus. I did it on luckynugget, after i had meet the WR i was about 30 plus(75 deposit). I withdrew and waited, and waited, 2 weeks. Nothing happened. Then i tried to login only to find my account locked. I email them and ask why. No answer. It has now been one month. Ive been sending emails on a daily basis. Not a single answer. Any tips on what I should do?

 

[largeeyes]

You try calling them?

 

[fazz]

hard when you cant call foreign calls. But not answering about 25 emails kind of tells you that they are trying to ignore you dont it?

 

[padanian]

I basically had no problem with this group. Just once I was not able to get in touch with Aces High for a while. So I decided to give it up and play only with other Bellerock casinos. It's interesting to see that this attitide of not answering e-mails is not just from Aces High inside the group. Maybe you could try to get in touch with Ecogra on this matter. I think it's an option of Casino clients to decide in which to communicate with a casino.

 

[sw2003]

I basically had no problem with this group. Just once I was not able to get in touch with Aces High for a while. So I decided to give it up and play only with other Bellerock casinos. It's interesting to see that this attitide of not answering e-mails is not just from Aces High inside the group. Maybe you could try to get in touch with Ecogra on this matter. I think it's an option of Casino clients to decide in which to communicate with a casino.

Aces High isn't a part of BelleRock group if I remember correctly!

Oh may be they are, what do I know!

 

[jetset]

I believe Aces High is a member of the Carmen Media - Bellerock group, and holds the eCOGRA Seal. Ignoring twenty five emails is cause enough for you to lodge a complaint with the Fair Gaming Advocate at eCOGRA - go to www.ecogra.org/disputes and do it online.

 

[fazz]

I followed your advice jetset, and 4 hours later I got a email from luckynugget saying my money was on its way and that my account was unlocked. No reason was given tho. Big thanks anyway!

 

[DeMango]

Good to hear that you got paid. What is scary is all the people that don't know about these sites. Not to mention the guys in white hats like Jetset. Sure are a bunch of low lifes out there.

 

[jetset]

I followed your advice jetset, and 4 hours later I got a email from luckynugget saying my money was on its way and that my account was unlocked. No reason was given tho. Big thanks anyway!

Glad you got your money, fazz although I think the casino should have also had the courtesy to tell you what the problem was and apologise - I guess they're still a ways from ideal customer relations! Tex at eCOGRA certainly doesn't hang around on these disputes.

 

[Casinomeister]

Just my 2 cents - when players are not getting the responses they ought to be getting, especially from well established casinos, they need to check their spam filters. 90% of the time casino emails are being blocked. I'm not sure if this was the case in this situation, but it may have well been. Just a heads up for those reading this.

Nonetheless, the player deserves an explanation on what the issue was so there is not a repeat problem.

 

[fazz]

i always check the spammails before i delete them and that wasnt the problem, but i agree, most casinoemails get caught by the spamspy!