chrissywaddle
Dormant account
- Joined
- Sep 11, 2005
- Location
- UK
I have had my accounts with Belle Rock for over 2 months. Deposited and played and withdrawn numerous times across the group.
Monday, I found the did a 500 match for UK players at Jackpot City.
I thought I would have a go despite the WR. Deposited and was playing through the games when I was up 240 before the bonus. Then got a message saying my account was blocked. This was mid game.
Phoned them up and asked what was happening. They said it was a security check. I needed to send in my docs. This is not a prob as I have them save but what I could not understand and have never had with any online group was they wouldnt allow me to play at ANY of there casinos.
At Gaming Club they have a 50 on Monday promo that I could not do because Gaming Club was blocked.
At River Belle, they do a Wednesday 50 promo that I could not do. Again, this account is still blocked.
I still havent had an email from them to tell them my accounts are blocked. I sent my docs on Monday that they say must have been too big to receive, but surely I would have had an unreturnable email from Yahoo.
Why, after so much action from me have they decided to ask for docs. I dont mind that but WHY suspend my account. Just with hold payout until they have them
Well I wont be going back there whatever they offer me. This is just so annoying
Monday, I found the did a 500 match for UK players at Jackpot City.
I thought I would have a go despite the WR. Deposited and was playing through the games when I was up 240 before the bonus. Then got a message saying my account was blocked. This was mid game.
Phoned them up and asked what was happening. They said it was a security check. I needed to send in my docs. This is not a prob as I have them save but what I could not understand and have never had with any online group was they wouldnt allow me to play at ANY of there casinos.
At Gaming Club they have a 50 on Monday promo that I could not do because Gaming Club was blocked.
At River Belle, they do a Wednesday 50 promo that I could not do. Again, this account is still blocked.
I still havent had an email from them to tell them my accounts are blocked. I sent my docs on Monday that they say must have been too big to receive, but surely I would have had an unreturnable email from Yahoo.
Why, after so much action from me have they decided to ask for docs. I dont mind that but WHY suspend my account. Just with hold payout until they have them
Well I wont be going back there whatever they offer me. This is just so annoying