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Belle Rock Service

Discussion in 'Online Casino and Poker Complaints - old section' started by bellerock, Apr 5, 2005.

    Apr 5, 2005
  1. bellerock

    bellerock Casino Representative

    Occupation:
    CSR Supervisor
    Location:
    South Africa
    Hi All,

    We at Belle Rock Gaming would like to apologize for the temporary drop in service levels some of our players have experienced recently. Unprecedented response to Belle Rock Gaming's 1st Birthday promotions and a newly released television advertisement has resulted in delayed response times in our Customer Service Centre. To restore our service to the levels of excellence our players are used to, we have gone on an extensive recruitment drive and have fast tracked the new recruits' training to ensure that they will be able to be of service to our players by no later than the end of this month. We have also put additional interim measures in place and aim to have service levels back to normal as soon as possible.

    We would like to thank all Belle Rock Gaming players for their continued enthusiastic support and understanding.

    Best regards,

    Belle Rock
     
  2. Apr 7, 2005
  3. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    Very nice from you to post this and let people know.Credit is due.
     
  4. Apr 7, 2005
  5. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    I really really really really really hope that other casinos see this and realize3 that this is what people want. When things happen, especially bad things, people would like to know why. Kudos and bravo to Belle Rock.
     

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