I've given up on trying to talk to their customer service after days of trading emails and figured I'd bring it up here. In the month of July Belle Rock had a promotion where you wagered a certain amount to get scratch cards for possible prizes. They had a no purchase necessary segment where if you sent a survey to their office in Gibraltar, you would be credited with a free scratch card(limit 5). Well, I figured what the hell and sent off 5 to see if I could win something. This was about 5 weeks ago. It only takes 4-7 days for mail to get from the states to Gibraltar, yet they say they have no scratch cards creditted to me. Everyone that I have spoken to says the same thing.....sent them in a month or more ago, still nothing. It strikes me that Belle Rock made this program and then is either A) nothing going to do it or B) send it a day before they expire. Their customer service most of the time has no clue what I'm talking about or gives me very wrong information. Has anyone else had problems even getting Belle Rock to have a clue what you are talking about?