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Belle Rock playing games with Scratch Card Promotion

Discussion in 'Online Casino and Poker Complaints - old section' started by largeeyes, Aug 22, 2004.

    Aug 22, 2004
  1. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    I've given up on trying to talk to their customer service after days of trading emails and figured I'd bring it up here. In the month of July Belle Rock had a promotion where you wagered a certain amount to get scratch cards for possible prizes. They had a no purchase necessary segment where if you sent a survey to their office in Gibraltar, you would be credited with a free scratch card(limit 5). Well, I figured what the hell and sent off 5 to see if I could win something. This was about 5 weeks ago. It only takes 4-7 days for mail to get from the states to Gibraltar, yet they say they have no scratch cards creditted to me. Everyone that I have spoken to says the same thing.....sent them in a month or more ago, still nothing. It strikes me that Belle Rock made this program and then is either A) nothing going to do it or B) send it a day before they expire. Their customer service most of the time has no clue what I'm talking about or gives me very wrong information. Has anyone else had problems even getting Belle Rock to have a clue what you are talking about?
     
  2. Aug 22, 2004
  3. mongrel

    mongrel Dormant account

    Location:
    motorcity
    Spain is preparing to invade Gibraltar while the British military is over-extended in operations in Iraq. Belle Rock personel might've gotten wind of this, and secretly moved (hence the reason why customer service "appears" to have no clue!) the scratch cards to a more secure location, and will distribute them at later date, when they are certain it is safe to do so.
     
  4. Aug 22, 2004
  5. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    Well, that definitely explains why customer service had moved to safer territory in South Africa and denied any knowledge of said scratch cards.
     
  6. Aug 22, 2004
  7. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    LMAO!
     
  8. Aug 23, 2004
  9. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    I saw that promos many times and thought it was stupid so I totally ignored it. If they want to give us stuffs, give them already and don't entice us into all these stupid draws that most people are not going to get anything anyway.
     
  10. Aug 23, 2004
  11. jpm

    jpm Dormant account

    BelleRock flat out sucks. I've held my tongue on this group for a little while now, but they are no 'supergroup'. They are nothing more than a conglomeration of casinos under one banner, but they really have NO clue as to how to run a good casino group. Fortune Lounge has it right, and BelleRock could learn ALOT from them. FL understands the concepts of VIP & highroller players, BelleRock has NO clue whatsoever about such things. Deposit $1 or $1000 and you get treated the same there, with total indifference.

    And they are completely clueless when it comes to support, particularly with regards to these games. They continuously sent out the wrong links in their emails from showdown casino, apparently not knowing their own domain name! They sent things out in newsletters and even their message of the day with the domain 'showdown.com' instead of showdowncasino.com. As such, the links never worked right unless you corrected them manually in your browser. Now recently they had this contest where you had to purchase and wager certain amounts, then send in your best game tip to win. Did that, sent in what I thought was a great tip, and didn't hear squat from them. They didn't even announce who won that one and more importantly what their winning tip was!

    If you're a regular player, stick with FL. They know how to take care of regular players. BelleRock talks a great game, looks cool, but that's where it ends.
     
  12. Aug 23, 2004
  13. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Agree

    Yeah, i also think bellerock is not so good group. They seem clueless, and support usually takes several days by email, if it works at all.
    Sometimes they just ignore your emails, and if they dont ignore, its usually of no help at all.
    Also another thing that comes to mind is that they used to be the most generous group of casinos around. Now they have tightened their bonuses to 20x deposit and bonus with a 100% match, that you can play only on slots.
    The only casino offering a decent promo from the group is luckynugget with 400% match. This one is also on slots, but its still an ok promo.
    I mean, 20x deposit and bonus is barely ok, but withouth videopoker or some table games, it just plain sucks.

    -kavaman
     
  14. Aug 24, 2004
  15. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    Well, this has gone slightly away from my post, but it's good to see I'm not alone.
     
  16. Aug 24, 2004
  17. devilone

    devilone Dormant account

    Location:
    earth
    I play at thegamingclubpoker.com which is a part of bell rock. I don't know how big of a part, but I haven't had any problems with them at all. I've gotten a few of those scratch cards last month and the bell rock cards are almost impossible to win. I think you had to get 4 out of 16 exactly right to win.

    Anyways, I don't see what the big problem here is, you didn't get something for free?
     
  18. Aug 24, 2004
  19. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    The problem is I followed their rules to the T and they never followed through on their end.
     
  20. Aug 24, 2004
  21. snuf419

    snuf419 Dormant account

    have to say a very bad group of casinos in terms of offering bonuses
    ...."Win a share of 77777 credits.." yeah right :rolleyes:
     
  22. Aug 24, 2004
  23. bellerock

    bellerock Casino Representative

    Occupation:
    CSR Supervisor
    Location:
    South Africa
    Hi Largeeyes,

    I am not sure why you have not heard from us in this regard. Please can you PM your details to me and I will follow up and see what has happened.

    Best regards,

    Belle Rock
     
  24. Aug 24, 2004
  25. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)

    How do we know this guy is not an imposter or is really from this casino group?

    Bryan, are there any checks on people who register and claiming to be coming from such and such casinos?
     
    Last edited: Aug 24, 2004
  26. Aug 24, 2004
  27. jpm

    jpm Dormant account

    I know Bryan does send a note to casino groups when an issue is raised about them, and he probably checks on these aliases to make sure they are legit when they register. That being said, being cautious about giving out personal info is always a good idea.
     
  28. Aug 24, 2004
  29. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    I really don't care about them at this point(they expire in a matter of days now). However, out of everyone I know that mailed in the surveys to Gibraltar, not a single one has received the free cards. It's very irritating when the group completely fails to follow through with something broadly advertised on their site. Even if I pm you my details, and I get my 5 cards, what about everyone else who sent in the surveys?
     
  30. Aug 24, 2004
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    To answer your question, yes I monitor these things - checking email addresses - IPs etc.

    But it's good you are cautious.
     
  32. Aug 25, 2004
  33. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    sw 2003 makes a sound point, but I think this poster is on the level and genuinely trying to get this sorted out - I contacted BelleRock and directed them to this thread.
     
  34. Aug 25, 2004
  35. bellerock

    bellerock Casino Representative

    Occupation:
    CSR Supervisor
    Location:
    South Africa
    Hi Largeeyes,

    I am unable to find out what went wrong without a starting point. With your details I can track the problem, find the survey and determine at what point the wheels fell off. This will hopefully allow us to rectify the problem for everybody affected. Without your details this is simply hearsay, and I cannot act on any of it. Did your survey arrive in the post? Without your details I do not know. Did the instruction (re scratch cards for surveys received) to our customer service provider go missing? Again, without your details I do not know.

    We pride ourselves on caring for our customers, and it seems that some of you have had bad experiences. Unfortunately errors do occur and mistakes are made, we will however make every effort to correct these if and when they are brought to our attention. We do monitor the message boards when we can, and player advocates like Bryan and Jetset also bring these issues to our attention, so if you have a bad experience please let us know.

    Best regards,

    Belle Rock
     
  36. Aug 25, 2004
  37. jpm

    jpm Dormant account

    BelleRock,

    lets start with the winners of the Showdown Casino promotion from earlier this month where you had to deposit & wager a certain amount and then email your best game tip. The person (persons??) who submitted the best game tip were to win $1,777. I have yet to hear who the winner was and what their tip was.
     
  38. Aug 26, 2004
  39. bagofmaggots

    bagofmaggots Dormant account

    Occupation:
    Dare Devil / Grave Robber
    Location:
    Earth
    Tips

    I heard that a Mr. Rob U. Blind won and his tip was "don't gamble here"

    Just trying to be funny. Don't take my remark seriously
     
    Last edited: Aug 26, 2004

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