Belle Rock false advertising...

ergopro

Experienced Member
PABnononaccred
Joined
Apr 29, 2004
Solved thanks to their promo dep....
 
Last edited:

jetset

RIP Brian
CAG
Joined
Feb 22, 2001
Location
Earth
Yeah - I was about to post that this sounded like a basic internal screw-up at BelleRock but I'm glad you have managed to get it resolved so quickly anyway.
 

ergopro

Experienced Member
PABnononaccred
Joined
Apr 29, 2004
Actually...I never got credited so I might as well post it here...
Belle Rock sent an email to me promoting Belle Rock's Fantastic February...
I deposited to River Belle 50$ and was promised 120$ free...That's the only reason I deposited there...there are far more reliable and customer friendly operations out there. I got an email after the deposit that I should receive a confirmation email after the bonus was in. Never got it...went to live chat and was told that I've been declined that bonus because I should've deposited at Jackpot City, not at River Belle...Well, their email stated Belle Rock's Fantastic February...Why the hell do they promote it like it was an all-round bonus throughout the group when it isn't? Someone at the promotions department probably has come up with a new major screw-up...thanks Belle Rock...you rule...and your CS doesn't :thumbsup:
 

ergopro

Experienced Member
PABnononaccred
Joined
Apr 29, 2004
Didn't see it there...Well, if it was on some fine print...Maybe it's my fault in that case...but I just wanna point out the way they promote things. Usually when I get an email from -let's say from Jackpt factory...It says that deposit to All Slots and get a bonus...Belle Rock's email didn't say that, and I got lured of depositing to a place I wouldn't normally do, unless there's a bonus attached...Well, no point of complaining anymore...Just would like to know, Why do they target the emails like that?
 

scrollock

Dormant account
Joined
Feb 4, 2005
Location
boro, uk
to be fair to bellerock, they often do casino-specific promos or sometimes a group promo (although it can only be played once in the group, but the choice of casino is yours). from my experience this is always made clear which it is in the email.

could you reproduce the email (minus any account specific info of course), so we can see whose at fault here.
 

ergopro

Experienced Member
PABnononaccred
Joined
Apr 29, 2004
I removed the email right after I deposited, filled in the form and got an email saying i eould be notified when the bonus is in...
So I can't put it up here...Sorry, I just feel like I've been screwed since I thought it was a group promo, just by the topic and the text in the email.
We'll see...
 

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