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Begging to be excluded

Discussion in 'Quit Gambling' started by Leighh12345, Apr 21, 2018.

    Apr 21, 2018
  1. Leighh12345

    Leighh12345 Non-Gambler

    Location:
    Hanwell
    So I had a relapse and gambled last night at lucky casino... I deposited £200 and managed to win £2800.
    I took a 24hr timeout but then thought hold on woman you need to exclude so I contacted chat who I had to beg for them to exclude me. They kept saying you have to do it you have to do it, I explained that I didn’t want to risk gambling and so I pleaded with them to close it. Eventually they closed it. My issue is I had to state their term/conditions and also threaten to put in a complaint... then I asked when will my withdrawal be processed and was given some vague answer I’m wondering if they will pay me as the chat bloke start to get sarcastic with me!
     
  2. Apr 21, 2018
  3. Leighh12345

    Leighh12345 Non-Gambler

    Location:
    Hanwell
     
  4. Apr 21, 2018
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    it's hard to offer many suggestions when not listing the casino at hand.
    Also, you might want to pm @Bryan and ask him to add you to the quit gambling section of the forum
     
    Leighh12345 likes this.
  6. Apr 21, 2018
  7. Leighh12345

    Leighh12345 Non-Gambler

    Location:
    Hanwell
    Had to remove will edit it.
     
    Last edited: Apr 21, 2018
    dionysus likes this.
  8. Apr 21, 2018
  9. Leighh12345

    Leighh12345 Non-Gambler

    Location:
    Hanwell
    It’s luckycasino
     
  10. Apr 21, 2018
  11. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    you need to go back back and edit out your personal details :)
     
  12. Apr 21, 2018
  13. Leighh12345

    Leighh12345 Non-Gambler

    Location:
    Hanwell
    Yeh I’m trying too
     
    dionysus likes this.
  14. Apr 21, 2018
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    well, at least you are locked out , so hopefully they will exclude you during your lockout period
     
  16. Apr 21, 2018
  17. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Also, I'm flagging @Bryan to your post so he can move you into the Quit Gambling section of the forum
     
    maxd likes this.
  18. Apr 21, 2018
  19. Leighh12345

    Leighh12345 Non-Gambler

    Location:
    Hanwell
    It’s luckycasino!
    This is my chat





    Patrik Sat, 04/21/18 01:16:33 pm Europe/London

    Hello Leigh hayes. Thank you for contacting LuckyCasino, how can I help?




    Leigh hayes 01:17:15 pm

    Hi I’ve sent some emails because I have a gambling problem and want to self exclude. I have taken a day time out
    I have withdrawan funds when will they be processed also?




    Patrik 01:18:46 pm

    Thanks
    You have made your deposits with your credit card and are trying to withdraw to another method, i believe this is why your withdraw where cancelled. 01:19:49 pm




    Leigh hayes 01:20:15 pm

    No I asked to withdraw to the same card!
    There is only one card.




    Patrik 01:21:23 pm

    I see, one moment




    Leigh hayes 01:23:40 pm

    I’m a gambling addict so I need to close the account permanently. But obviously I withdrew first! I have sent 3 emails asking for the account to be closed.
    I took screenshots so I now it was to my card. 01:24:36 pm
    Know




    Patrik 01:25:23 pm

    You will have to close your account yourself sir
    We do not close accounts, users do that themself now




    Leigh hayes 01:25:57 pm

    What about the withdrawal?
    In your terms it says support can close your account 01:26:29 pm




    Patrik 01:26:59 pm

    We can do it if the user is unable to do it them self but we are asked here to let the users do it.
    I do not see any reason why your withdraw should not go thru :) 01:27:17 pm




    Leigh hayes 01:27:27 pm

    Unlock my account then and I’ll do it now please
    I don’t want to wait I’m worried I’ll gamble again
    Also will I get the withdrawal in one payment? 01:28:07 pm
    Also you said my withdrawal was cancelled.




    Patrik 01:29:04 pm

    The first try out of 4 was cancelled this morning




    Leigh hayes 01:30:24 pm

    Ok. Cool. So can you unlock my account so I can self exclude. I don’t want to wait in case I gamble. Really you should do it for me. The gambling commission rules say you should. Please can you do it.
    Also last question when will my withdrawal be processed?
    Will it be one payment? 01:31:09 pm




    Patrik 01:31:50 pm

    I am not sure if it will be one payment
    I do not think so as you made several deposits 01:32:01 pm




    Leigh hayes 01:32:29 pm

    Ok so can you unlock the account so I can exclude myself?




    Patrik 01:32:42 pm

    One moment please




    Leigh hayes 01:39:15 pm

    You still there??




    Patrik 01:40:29 pm

    I am, i will have to sent this forward and we will get back to you as soon as we got an update regarding your withdraws and when we have self excluded you as requested




    Leigh hayes 01:41:00 pm

    Ok so I’ll get an email reply?
    Today please because I only timed out for 1 day.




    Patrik 01:42:24 pm

    Yes you will get an email, sorry i can not promise it will be today, we will work as fast s we can.




    Leigh hayes 01:43:41 pm

    This is not sticking to your responsible gambling terms and conditions. I will be making a complaint if you don’t close my account as I’m an addict and don’t want to gamble anymore. Please help me.




    Patrik 01:43:59 pm

    Can you please tell me where it is not sticking to them?




    Leigh hayes 01:44:32 pm

    You are supposed to clos my account if I have a gambling problem and I’m having to beg you.
    Please talk to a manager and get this sorted I’m very worried I’ll gamble when the 24 hours are up. 01:45:06 pm
    I will wait for the email. 01:46:44 pm




    Patrik 01:46:54 pm

    You just said it was closed already and that i should open it again?
    and you also said you wanted yyour withdraw sorted first? 01:47:08 pm




    Leigh hayes 01:47:57 pm

    No I said that I took a time out but asked for my withdrawal first. You said I can’t close it so I said unlock it so I s lad exclude today!




    Patrik 01:49:16 pm

    i see,




    Leigh hayes 01:50:35 pm

    i Just want my winnings and to close my account please. If you can’t exclude my account can you extend my time out?




    Patrik 01:52:14 pm

    I will do everything you have asked for sir :)




    Leigh hayes 01:52:33 pm

    Ok thanks... by the way I’m a woman!




    Patrik 01:52:44 pm

    As i am not able to magically make your withdraw go thru i will start with to close your account :)
    Sorry its a habit miss




    Leigh hayes 01:52:58 pm

    I hope to hear today.
    Fine thanks for your help. I will wait for an email. 01:53:37 pm




    Patrik 01:53:53 pm

    Sorry i am not able to make a cool off as that is something you will have to do fro your side.




    Leigh hayes 01:54:22 pm

    Ok. Bye



    Duration: 38m 38s
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    [​IMG]
     
  20. Apr 21, 2018
  21. Leighh12345

    Leighh12345 Non-Gambler

    Location:
    Hanwell
    Thank you for your help just hope they pay my withdrawal without a lot of hassle!
     
    bebo67 and dionysus like this.
  22. Apr 21, 2018
  23. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    You should always make sure - should ever you gamble again, though I hope youre able to control/beat your addiction - to do your due diligence with casinos, and try to stick with only ones found here in the accredited list.
    A quick search would pull up this:
    Luckycasino big wr, and only 50% counts!
     
    Mouche12 likes this.
  24. Apr 21, 2018
  25. Leighh12345

    Leighh12345 Non-Gambler

    Location:
    Hanwell
    I’m planning to never gamble again. Gonna sign up to gamban when it’s released this week hopefully.
     
    Mouche12 and dionysus like this.
  26. Apr 21, 2018
  27. Leighh12345

    Leighh12345 Non-Gambler

    Location:
    Hanwell
    So I read what you posted about the casino,however I had no bonus funds so with luck I should get it all:eek2: has made me worried they may not pay me though!
     
    dionysus likes this.
  28. Apr 21, 2018
  29. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    If there's a payment issues down the road, bearing in mind it is the weekend and this was only last night, look into the PAB process here in CM, found at the top of your screen, or here -
    Casinomeister's Player Arbitration Service FAQ - Casinomeister
    Good luck, hope you get paid - and good luck staying strong and away from casinos :)
     
    Betreels Casino, bebo67 and Mouche12 like this.
  30. Apr 21, 2018
  31. Leighh12345

    Leighh12345 Non-Gambler

    Location:
    Hanwell
    I did a trail for gamban so I will be one of the first to join the website this week... they will interview me again so I won’t be able to thank god!
     
    dionysus likes this.
  32. Apr 21, 2018
  33. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    The problem with this case is that now you've told them you're an addict they may use that as an excuse to refund deposits and nullify your bets.
     
  34. Apr 21, 2018
  35. Leighh12345

    Leighh12345 Non-Gambler

    Location:
    Hanwell
    They better not because I have proof that I had to beg them to close the account also I asked for the withdrawal before I told them. They have a uk licence now so hopefully they will not mess me around. It says in their terms that should you self exclude they will pay any funds in the account before it’s closed. There is nothing in their terms and conditions about nullify my bets.
     
  36. Apr 21, 2018
  37. mcgameboy

    mcgameboy Screenieholic & Essayist mm2

    Occupation:
    Casual Stocktaker (Inventory Counter)
    Location:
    Belfast
    I have one question. If you really are that concerned about your addiction, then what the hell were you thinking when you chose to set your cool off period to one day? Really? That is NOT the actions of someone with genuine concerns that they may play all their winnings back. You should have set your cool off period to a minimum of one week.

    I am concerned that a ratty odour is wafting in the air.
     
  38. Apr 21, 2018
  39. Leighh12345

    Leighh12345 Non-Gambler

    Location:
    Hanwell
    Really that ratty odour may just be around you... I gambled from 1am until 8am today... I have had a problem for almost 25 years... I thought I’d excluded for 1 week, let’s be clear don’t judge me!

    I have taken medication from the national problem gambling clinic in london...that had bad side effects that’s how desperate I am to stop for good!

    I have tried over the years to stop and when things are shit in life sometimes I have a relapse... that’s how much I want to stop. I made this post so that people realised how hard it was for me to get them to exclude my account.

    You sound to me to be one of the people who tell addicts just stop like it’s giving up chocolate.

    I have done the trial for the new online gamban website and will be told before it goes live so I can be one of the first to join!

    If it makes you feel better to put me down go ahead! I have proof of everything I’ve said!
     
    Guntis likes this.

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