Begado casino beyond rogue - charged back when I did not even ask for it!!!!

lettingyouknow

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Ok, I should have known to check here first 2013 Rogue casino Begado and their group. These corrupt sons of guns, did a chargeback when I did not even ask for it!!!!

I started playing there due to being overcharged by Buzzluck, but at Buzzluck I got the money put back and was not overcharged to the degree that I was at Begado.

I made a few deposits and all seemed ok, no overcharges. On March 24 I made a deposit $21.92 and went to check my card balance and saw a charge for $26.30.

I went to chat and they said NOT US we dont charge fees to play, it your bank. I went to my western union mastercard -reloadable and chatted and they said "Of course not us, the charge for $26.30 was put thru by the merchant." w-bsh-ph-lp and gl-bal processors.

This went on for days with chat and they requested bank statements I happily sent it to manager, and 4 others over 10 times. Always saying that they would get back to me in 24 hrs NEVER happened.

I called the number for the processor on my statement, and she said International fees etc, I said no such thing not $4 or $5 in fees when this is not my first rodeo. I want the difference put back in my casino acct.

I got an email from christine @ Begado saying that I was a valued customer and that it would be fixed, misunderstanding etc and please send bank statement again proving the charge. I did and nothing happened.

The processor Gl-bal called me from a 000-000-0000 number and threatened that she would charge back the whole amount and advise the casino to lock my account. If I did not like being overcharged the $5, I said you do that and I will go to the forums, and you know that is NOT what I am asking, so don't put words in my mouth. And if I wanted to chargeback I would not do it for a lousy $4 or $5 dollars. And I don't need your help I could have called my card company and asked for it, days ago had I wanted that. Iam not OK with giving you an extra $5 to process, my card for $26.30 on a $21 deposit.

Now, this was more a personal issue, between me and the processor, but this action does not only effect, begado it effects the affiliates who get paid every weekend when I play and the club world group and 10 yrs being a member there as well as all the other casinos I belong to.





I want the $4 or $5 put into my casino account.
 

bigjohn

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Well, you mentioned the remedy right at the beginning. $5 is cheap for a valuable lesson.

I, personally, have $20 sitting in limbo for the last 2 months at a place I would rather not mention and at this point I don't even want it back because it will always serve as a reminder to me.
 

chuchu59

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Ok, I should have known to check here first 2013 Rogue casino Begado and their group. These corrupt sons of guns, did a chargeback when I did not even ask for it!!!!

I started playing there due to being overcharged by Buzzluck, but at Buzzluck I got the money put back and was not overcharged to the degree that I was at Begado.

I made a few deposits and all seemed ok, no overcharges. On March 24 I made a deposit $21.92 and went to check my card balance and saw a charge for $26.30.

I went to chat and they said NOT US we dont charge fees to play, it your bank. I went to my western union mastercard -reloadable and chatted and they said "Of course not us, the charge for $26.30 was put thru by the merchant." w-bsh-ph-lp and gl-bal processors.

This went on for days with chat and they requested bank statements I happily sent it to manager, and 4 others over 10 times. Always saying that they would get back to me in 24 hrs NEVER happened.

I called the number for the processor on my statement, and she said International fees etc, I said no such thing not $4 or $5 in fees when this is not my first rodeo. I want the difference put back in my casino acct.

I got an email from christine @ Begado saying that I was a valued customer and that it would be fixed, misunderstanding etc and please send bank statement again proving the charge. I did and nothing happened.

The processor Gl-bal called me from a 000-000-0000 number and threatened that she would charge back the whole amount and advise the casino to lock my account. If I did not like being overcharged the $5, I said you do that and I will go to the forums, and you know that is NOT what I am asking, so don't put words in my mouth. And if I wanted to chargeback I would not do it for a lousy $4 or $5 dollars. And I don't need your help I could have called my card company and asked for it, days ago had I wanted that. Iam not OK with giving you an extra $5 to process, my card for $26.30 on a $21 deposit.

Now, this was more a personal issue, between me and the processor, but this action does not only effect, begado it effects the affiliates who get paid every weekend when I play and the club world group and 10 yrs being a member there as well as all the other casinos I belong to.





I want the $4 or $5 put into my casino account.

You didn't ask for a chargeback but they are asking for it. Please edit and then show us the correspondence with this casino. Should it be proven that you did not threaten a chargeback continue to shame them in the forum.
 

lettingyouknow

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Mar 26 (3 days ago)

to card, bcc: me
Here you go Christine it is the second charge for $26.30 WEBHELPSHOP ON MARCH 24, my deposit was for $22.00 and as you can see I was charged $26.30. So I would like the $4. or $5.00 in my casino acct seeshel.

Thank you

my name
xxxx-xxxx-xxxxx

So basically, now I have to notify and close 10 yrs worth of my casino accts because i now they will continue to take my weekly deposits, but come time to cashout, this false chargeback will appear.

I don't agree with you bigjohn so US players are supposed to just eat these charges just because, great if you only deposit one time on the weekend. I dont I deposit 3 or 4 times at Buzzluck a nite, like I did last night.

Adding an extra $4.95 to even load the card the 26.30 thats $31.00 on a $21 deposit x 4 deposits for me. No not fair.
 

bigjohn

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I don't think players are supposed to eat these charges but I would eat this particular charge (if it is going to cause me a lot of trouble and strife and possibly get my name on one of the infamous blacklists out there for chargebackers even though you didn't do it but have no defense for) and not give them another dime, and accept as a fee for a lesson not to deposit at known rogues.
 

jshort

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This sounds similiar to something that happened to me at PartyPoker. My bank did have a wire transfer fee, but 30$ or see was still missing :mad:
 

lockinlove

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You should be thankful it was only $5.

I too was overcharged by the same group as buzzluck but they made good on it pretty quickly (with the reps help). It only wanted me to remain more loyal, not go and deposit on some unknown casino

What surprises me is how people can be so wreckless with their money. This casino has a horrendous reputation and for anyone to not search out a business before depositing their hard earned money is beyond me.

Im not trying to rub salt in any wounds but I just dont get it sometimes.
 

lettingyouknow

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What shocks me is

What shocks me is the exclusive bonuses and promotion of this casino on most of the other forums. So since they were awarded the distinguished Worst Casino Group of 2013 here.

The very same moderators of other forums promote them. Which to be frank I did not see there rating here until 2 days ago and I felt duped and angry that you get a totally different read when you are on the other forums??????

And what shocks me, is these are ALL members here, and they should know better than to promote them!! But they do anyway. So the basic response I feel I am getting is "you should have known better" well than, If I should have known better, than what is it saying about the Mods of the other forums who promote them and have exclusives with them, they are members here as well?!?!

It seems that its OK to stick it to the US player as long as there is great revenue stream? Are you saying that I am the only one who should have known "Begado worst Casino of 2013" but to the other members and mods here who promote them get an exemption, because after all "It's just business"?
 

bigjohn

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Northeast Coastal USA
It's just something that happened, no more no less.

Most of the time people stay with what they are comfortable with and once in a while they stray and find something better or get bitten.

You got bitten, it happens.

You can either be bitter and let it bother you or accept it and move on. I just don't feel a couple of bucks is worth too much hassle.
 

lockinlove

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What shocks me is the exclusive bonuses and promotion of this casino on most of the other forums. So since they were awarded the distinguished Worst Casino Group of 2013 here.

The very same moderators of other forums promote them. Which to be frank I did not see there rating here until 2 days ago and I felt duped and angry that you get a totally different read when you are on the other forums??????

And what shocks me, is these are ALL members here, and they should know better than to promote them!! But they do anyway. So the basic response I feel I am getting is "you should have known better" well than, If I should have known better, than what is it saying about the Mods of the other forums who promote them and have exclusives with them, they are members here as well?!?!

It seems that its OK to stick it to the US player as long as there is great revenue stream? Are you saying that I am the only one who should have known "Begado worst Casino of 2013" but to the other members and mods here who promote them get an exemption, because after all "It's just business"?

You have been a member here for 5 years.

Where do I go when I want a review of a casino? Here. Why? Because this forum has its priorities straight. Protect the players.

Your other forum is obviously about greed and themselves. So what do I think of them? Bloodsuckers.

If you see a history of a forum that promotes rogue casinos for their own well being, should you take that forum seriously? Not a chance.

Im sorry you got bit but again be thankful it's for a nothing amount.

A lesson learned for $5 is well worth it. Just remember in the future what 'forum' has their priorities straight.
 

lettingyouknow

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Missing the point here

It never was about $5 its about the fact that if Begado and its group of casinos has any player that has an issue of hey "I just noticed that your processor Gl-bal processing and w-bhe-lpsh-op is putting excessive charges on my card, they can just do a chargeback.

So the result of this, is this player will not deposit anymore at Begado, but they are ultimately blocking that player from depositing anywhere. So it does effect the potential revenue to all casinos!!!!

So the possible revenue for other legitimate casinos, has been taken care of by Begado in one fell swoop. This has happened to another player recently as well.

The way that Buzzluck handled the situation was to warn their processor, this is unacceptable behavior and will not be tolerated.

This was a very easy fix and was not about $5 it was a, "are you aware that your processor is doing this" and IMHO I was thinking it was an alledged kickback from the processor to the casino. This would add up if its happening to several players, and it is stealing.

Begado stance on this is well if we are not getting your money no one else is either!!!!

Alot of US players are not aware of Casino Meister, and these "Bloodsuckers" you would be very surprised they are in the forefront of forums to the US platforms, and they ALL seem to disregard the fact of we are aware that this Casino group was rated the worst group in 2013, but we are still going to promote them!

With one exception, only KK has stated publicly, that if they are rogue here he will not promote them on his site.
 

lettingyouknow

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ocean
So this is a pattern of the Manager advising players

Date: March 5th

Begado stalling withdraw for weeks ended up requesting a chargeback for all of my deposits at the casino




hey guys i would say avoid begado casino, they have been stalling me from withdrawing for 2 weeks, saying i must get documentation that i owned a card that was stolen months ago, and i have switched accounts and banks since then. so obviously i cant get papers like that. When i ask someone they tell me the same thing over and over again and then never respond to emails or just say wait 4-5 days. So after talking to a manager he literally repeats what ive already been told, and then says that I have to write a letter in exact detail to yet another person at begado casino regarding my situation... I told him how theres nothing i can do and that this is all stall tactics, because during these past couple weeks i deposited a little at first and won about 700 dollars, but due to them stalling i ended up using all that money up on games, and this happened a little bit more as well. So after about 2 weeks its clear that this was a losing battle and that they were going to do what they wanted. The "manager" i spoke to briefly mentioned requesting deposits back, so I decided that i would do just that. I felt like if i ever was able to withdraw they would come up with more excuses, and to be honest i just lost trust in them. So now im waiting on the refund which they said will take 8-9 days. I emailed them to let them know that recharging my card that got stolen wont work because its closed. So hopefully I will some way or another be able to get all of my deposits refunded. This is my personnel experience at begado and while you may have no problems there, i write this just as a warning that things like this are possible to happen, and that when they do support isn't their to help you but instead made things more frustrating and difficult

craf25
 

bigjohn

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You made too many mistakes and now there is a good chance you are going to be banned from here too. There is not much tolerance here for chargebacks of any nature. I hope it was worth it.
 

lockinlove

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I think that post is a copy and paste from another forum and OP is trying to prove a pattern with this casino. Which I dont know why. We already know they are rogue.
 

lettingyouknow

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They have a Manager telling the players to request their money back I am sure that craf did not know this would be considered a chargeback.
 

BMWSTACK

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US
Date: March 5th

Begado stalling withdraw for weeks ended up requesting a chargeback for all of my deposits at the casino




hey guys i would say avoid begado casino, they have been stalling me from withdrawing for 2 weeks, saying i must get documentation that i owned a card that was stolen months ago, and i have switched accounts and banks since then. so obviously i cant get papers like that. When i ask someone they tell me the same thing over and over again and then never respond to emails or just say wait 4-5 days. So after talking to a manager he literally repeats what ive already been told, and then says that I have to write a letter in exact detail to yet another person at begado casino regarding my situation... I told him how theres nothing i can do and that this is all stall tactics, because during these past couple weeks i deposited a little at first and won about 700 dollars, but due to them stalling i ended up using all that money up on games, and this happened a little bit more as well. So after about 2 weeks its clear that this was a losing battle and that they were going to do what they wanted. The "manager" i spoke to briefly mentioned requesting deposits back, so I decided that i would do just that. I felt like if i ever was able to withdraw they would come up with more excuses, and to be honest i just lost trust in them. So now im waiting on the refund which they said will take 8-9 days. I emailed them to let them know that recharging my card that got stolen wont work because its closed. So hopefully I will some way or another be able to get all of my deposits refunded. This is my personnel experience at begado and while you may have no problems there, i write this just as a warning that things like this are possible to happen, and that when they do support isn't their to help you but instead made things more frustrating and difficult

craf25

I don't know why you would be copying and pasting from another forum, especially such a ridiculous post. This post your copying is talking about someone saying they lost all their money because it was taking forever to get paid, and now they are waiting for a refund, wtf? Doesn't get more silly than this. This post you copied from another forum just shows how stupid people are elsewhere.

In the terms of your case all it comes down to is where you play. If it was a better casino they would stand behind the fact a processor overcharged you. So there is really not much to say other than the fact that you should be experienced enough to not have played there.
 

mrmark21

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australia
Wait I'm confused. How did you not know this casino is a clip joint? You have been a member here for five years? Did you not know about their terrible history because there are many threads on Casinomeister about them? They have received the award for the Worst Casino Group on three years. Yet you still decide to play with them because some other forums recommend them? Did you not think maybe that was reason enough to skip them and deposit at a casino that hasn't received so many dreadful awards? The Club Wold Group casinos are accredited here (and just about every other forum as well) they have around six casinos. Did you not think it a wiser choice to deposit at one of their casinos instead? This wouldn't happen at a reputable casino.

You have lost the 5 bucks so take this as a lesson (small price to pay). Remember to always do your homework from now on. If you have any questions come to this forum the members here are always happy to help others out :)
 

vinylweatherman

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Location
United Kingdom
$5 vs a boatload of future hassles and losses?

It's a no-brainer.

Bigjohn is right.

The problem is that this is the green light to the dodgy processors and casinos to keep on ripping off the players $5 at a time. All those $5 overcharges add up, and this is fraud, no different to when casinos get defrauded by players. Rather than correct the issue, players that complain are being blackmailed into accepting the fraud by the threat that it will be fixed in a way that gets them blacklisted from ALL casinos.

What is happening now is exactly what the US government feared was happening before they passed UIGEA. UIGEA simply passed the US processing industry over to organised crime on a silver platter, and we are seeing the consequences with these dodgy processors getting so bold as to be blatantly obvious about their skimming, and then blackmailing anyone who complains like the mafia would probably have done in the "mob" era of land casinos.

The real problem for the industry is that the anti online zealots in the US will use this as an example for their "we told you so" rhetoric, and if enough powerful people believe it, we could see a reversal of the current trend towards a regulated US industry, or at best a justification for a permanent freeze out of offshore interests.

The industry clearly cannot police itself, partly due to a lack of will on the part of the software vendors, and partly due to ineffective offshore regulators.
 

Nifty29

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The problem is that this is the green light to the dodgy processors and casinos to keep on ripping off the players $5 at a time. All those $5 overcharges add up, and this is fraud, no different to when casinos get defrauded by players. Rather than correct the issue, players that complain are being blackmailed into accepting the fraud by the threat that it will be fixed in a way that gets them blacklisted from ALL casinos.

What is happening now is exactly what the US government feared was happening before they passed UIGEA. UIGEA simply passed the US processing industry over to organised crime on a silver platter, and we are seeing the consequences with these dodgy processors getting so bold as to be blatantly obvious about their skimming, and then blackmailing anyone who complains like the mafia would probably have done in the "mob" era of land casinos.

The real problem for the industry is that the anti online zealots in the US will use this as an example for their "we told you so" rhetoric, and if enough powerful people believe it, we could see a reversal of the current trend towards a regulated US industry, or at best a justification for a permanent freeze out of offshore interests.

The industry clearly cannot police itself, partly due to a lack of will on the part of the software vendors, and partly due to ineffective offshore regulators.

Thankyou, Captain Obvious.

So, you would chargeback/dispute the $5 charge and make it almost impossible for you to play just about anywhere in the future?

I thought not.

Everyone has said the situation sucks, but it's about loss vs gain and forgetting the $5 and moving on is the ONLY logical and sensible way to avoid a huge future loss.


P.S. Thanks for the day off :D
 

vinylweatherman

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Location
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Thankyou, Captain Obvious.

So, you would chargeback/dispute the $5 charge and make it almost impossible for you to play just about anywhere in the future?

I thought not.

Everyone has said the situation sucks, but it's about loss vs gain and forgetting the $5 and moving on is the ONLY logical and sensible way to avoid a huge future loss.


P.S. Thanks for the day off :D

No I would not, but neither would I quietly accept the situation. this casino and it's thieving processor needs to be hounded out of the industry. There seems to be a view that because a theft is only a small amount, it should be left unchallenged. The problem is that this lets the problem grow. We are already seeing this happen here. This overcharging by processors has become rife, possibly because the individual amounts are too small to bother challenging, and certainly not worth issuing a chargeback over. The casinos are also allowing the processors to get away with it, whereas in the past they would refund the difference to the player and take the matter up with their processor behind the scenes.

A message needs to go out to casinos that this is unacceptable, and that sitting back and letting it carry on because they know the vast majority of players will not make a fuss to their banks is not an acceptable way to deal with the problem.

They could in the end reach a breaking point where US players have had enough of it, and decide to make a fuss and accept that they will be blacklisted from ever being able to play again. The point for some may be when regulated US sites become available in their state, and they find that they take no notice of these blacklists in the offshore industry. It may embolden some players to seek "revenge" over having to accept these small overcharges in order to be able to carry on playing. If too many are so emboldened, it will be quite a blow to the industry. Tackling the issue robustly NOW so that the practice is driven out will mean that there will be very few players left in a position to take action when their state provides an alternative.
 

bigjohn

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No I would not, but neither would I quietly accept the situation. this casino and it's thieving processor needs to be hounded out of the industry. There seems to be a view that because a theft is only a small amount, it should be left unchallenged. The problem is that this lets the problem grow. We are already seeing this happen here. This overcharging by processors has become rife, possibly because the individual amounts are too small to bother challenging, and certainly not worth issuing a chargeback over. The casinos are also allowing the processors to get away with it, whereas in the past they would refund the difference to the player and take the matter up with their processor behind the scenes.

A message needs to go out to casinos that this is unacceptable, and that sitting back and letting it carry on because they know the vast majority of players will not make a fuss to their banks is not an acceptable way to deal with the problem.

They could in the end reach a breaking point where US players have had enough of it, and decide to make a fuss and accept that they will be blacklisted from ever being able to play again. The point for some may be when regulated US sites become available in their state, and they find that they take no notice of these blacklists in the offshore industry. It may embolden some players to seek "revenge" over having to accept these small overcharges in order to be able to carry on playing. If too many are so emboldened, it will be quite a blow to the industry. Tackling the issue robustly NOW so that the practice is driven out will mean that there will be very few players left in a position to take action when their state provides an alternative.

Welcome back! lol

So what is the best way to send that message?

When we were kids we would sometimes go to the seedier section of town to buy certain 'prohibited goods'. We would a have usual guy but when he wasn't around sometimes we would try another guy and often we would get ripped off (strangely enough the amount here was also $5).

What to do?

Well, what we didn't do was tell the police. That would have resulted in us not getting our money back and the whole neighborhood being under surveillance thus shutting down the good guys also, and 'blacklisting' us so we would have a hard time doing any business there ever again. Only thing to do was accept the loss and tell everyone that we could, not to patronize the guy that ripped us off, hence, a $5 lesson.

FTR, I think if they overcharge anybody $0.01 you should go after them about it but when you operate in a quasi-legal business you have to accept the risks associated with it.
 
Last edited:

jshort

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A message needs to go out to casinos that this is unacceptable, and that sitting back and letting it carry on because they know the vast majority of players will not make a fuss to their banks is not an acceptable way to deal with the problem.
.

If you want to raise awareness, you should pick an issue thats effecting more players and more than by just 5$. I get how this one incident has somehow effected you personally, but the majority wouldn't care.
 
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