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Befuddlement at Kudos

Discussion in 'Casino Complaints - Non-Bonus Issues' started by jsbjoey, Jul 21, 2017.

    Jul 21, 2017
  1. jsbjoey

    jsbjoey Newbie member PABnonaccred

    Occupation:
    attorney
    Location:
    Los Angeles
    Puzzlement at Kudos: they are accusing me of using a BOT!!

    I have quite the problem with Kudos and I'm looking for any ideas to help. One day in June (I can't determine the date because they have locked me out of my account) I ran up a nice balance of over $9000 and requested a withdrawal. In spite of their advertised next day payouts I was delayed a number of weeks for various reasons on their end (they claimed I needed to do a bitcoin w/d, then they claimed there was an internal problem processing Bitcoin deposits, then that the amount too large, and so on). I spoke to Kudos' chat many times and finally contacted Tom, their representative on this site. He was very helpful at first and contacted senior management on my behalf. I expected that things would proceed smoothly.

    After a week or so, Tom told me he had spoken to senior management and that I was not going to like what they had to say. He said that my account had been under investigation (why all the BS before, if I was under some kind of investigation?) and they determined that I had been using a BOT and would not be paid and my account would be disabled.

    I find this outrageous. I have never been accused of cheating ever in my life and certainly did not use a BOT. Why are they making up this amazing excuse not to pay me? I thought they were an honorable casino. I broke no rules nor did they accuse me of that (except for accusing me of using a BOT).

    CM community: please help me, I am beyond frustrated by this situation.
     
  2. Jul 21, 2017
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I guess you were playing Black Jack then because using a boot playing slots wouldn't give a different result.

    Take a look at the list up on this site and you'll see one called Player Arbitration. If you do a PAB then they will have to send the proof of what you have done to Max (who deals with complaints). If they can't do that then they will have to pay.
    Good luck...if a bot wasn't used:thumbsup:

    ps. read the rules or Max will eat you alive :eek2:
     
  4. Jul 21, 2017
  5. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    It would, you'd probably damage or break the games....:D:D:D :thumbsup:

    Befuddlement at Kudos: zkick.JPG,Jul 21, 2017
     
  6. Jul 21, 2017
  7. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Damn!:mad: I knew how to spell it when I wrote it but still manage to put an extra o in. How did that happen :p

    Thanks for the laugh:notworthy
     
  8. Jul 22, 2017
  9. jsbjoey

    jsbjoey Newbie member PABnonaccred

    Occupation:
    attorney
    Location:
    Los Angeles
    No, I did not play any blackjack. I had a hot streak at video poker, playing high-card double up (I find the double up option so exciting) and then a good run at slots as well. No blackjack at all. I really have no idea how they came up with using a bot. I guess some casinos will say anything to avoid paying a big winner.
     
  10. Jul 22, 2017
  11. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    That is very rare they are using a bot as an excuse. I don't even think I've heard of it when it's not being the truth.
    No matter what I gave you an advice of what to do. Please do a PAB.
     
  12. Jul 25, 2017
  13. jsbjoey

    jsbjoey Newbie member PABnonaccred

    Occupation:
    attorney
    Location:
    Los Angeles
    I will take your advice and do a PAB. I can assure that no BOT was used, and also I did not play even one hand of black jack. Thanks for your advice.
     
  14. Jul 27, 2017
  15. mclee321

    mclee321 Meister Member PABaccred

    Occupation:
    Software QA Engineer
    Location:
    Dublin
    Overly verbose complaint, faux outrage, twee statement like "double up is so exciting".

    I've been reading these complaints for a decade, you pick up on things. The bullshit o meter has gone to 11 in this case.

    Occam's razor, OP's done something iffy.

    Apologies if I'm wrong, but there you go.
     
  16. Aug 2, 2017
  17. jsbjoey

    jsbjoey Newbie member PABnonaccred

    Occupation:
    attorney
    Location:
    Los Angeles
    I don't know about a bullshit o meter, but I did nothing wrong and it will be proven. No need to discuss further as I have submitted to PAB.

    A gentlemen's wager that I win this PAB -- no bot and did absolutely nothing improper.
     
  18. Aug 2, 2017
  19. lnspin

    lnspin Senior Member webmeister

    Occupation:
    Webmaster - Mygamblinglife.com
    Location:
    WorldWide
    I Mean really what type of bot can be used at an online casino? If this is so it means the casinos games can be predictable and are not random.

    Other then online poker dont think a bot can increase your chance of winning
     
  20. Aug 14, 2017
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @ jsbjoey : Hello, Max Drayman here. I handle the Complaints side of things at Casinomeister.com including the PABs.

    I have received your PAB but I see that you have continued to post here since submitting that. I have to ask if you have you read the PAB FAQ.

    The FAQ is necessary reading for all those who wish to use the PAB service. The FAQ tells you the scope of our service, what you can expect from us and -- also very important -- what we expect from you. If you don't understand and/or cooperate with the PAB process then your PAB will very likely fail. So please do read the FAQ asap.

    I say this because you are already in violation of the FAQ guidelines. For details see FAQ section 3.12.

    Once you've read the FAQ and understand the problem please contact me via PM -- or at max.drayman@casinomeister.com -- and let me know whether you will comply with the FAQ (and allow me to continue work on your PAB) or you will continue to post in which case you PAB will be closed and discarded.

    Thank you for your cooperation.

    Regards,
    Max
     
  22. Aug 15, 2017
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FTR I did hear from the OP and we're good to proceed with the PAB.
     
  24. Nov 14, 2017
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    As I understand it the casino has reversed its decision against the player and restored the player's account and full balance: confirming this with the OP.
     

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