Before I PAB - Club World

darkpixie

Dormant account
Joined
Mar 25, 2006
Location
Vancouver
On thier promotions page:

CWC500 - The Club world 500:

Deposit just $150 to get an amazing $500 bonus

Thats a 300% bonus or more on your initial deposit.

This event is unequalled anywhere so make sure you dont miss it.


Now wouldn't that infer that you use coupon code CWC500, deposit $150 and get a $500 bonus?

Seemed so to me... So I tried to redeem the code and get the ever famous your code is invalid.

OK, something is glitched so I contact support....

After waiting for some time...

Code:
Please wait for a site operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Karolina'

Karolina: Hello, how are you?

Nicole: hi i am trying to use the CWC500 coupon and it wont let me

Karolina: This code is invalid, we do not have such promotion.

Karolina: Where did you find it? 

Nicole: then why is it on your website?

Nicole: http://www.clubworldcasinos.com/SpecialPromotions.aspx?Curr=USD

Nicole: its advertised so I should be able to claim it

Karolina: You wont want to miss our special events, so keep your eyes peeled for details of when they are running! 

Nicole: no I want this: CWC500 - The Club world 500: Deposit just $150 to get an amazing $500 bonus Thats a 300% bonus or more on your initial deposit. This event is unequalled anywhere so make sure you dont miss it. 

Nicole: as advertised on your website, please

Karolina: This promotions are running from time to time especially on the weekends. 

Nicole: it is advertised, please allow me to claim it

Nicole: there are no dates published

Nicole: can i speak to your supervisor?

Karolina: I'm the supervisor

Karolina: Did you click more information?

Nicole: then kindly permit me to use this coupon

Nicole: yes, it just goes to a page with NO information about that coupon

Nicole: this is false advertising then are you saying?

Nicole: If I can not claim this coupon I will take screenshots and report this to casinomeister

Karolina: All I'm saying is that we do advertise some events we have to offer but this promotion is running from time to time. 

Nicole: if that is the case then that information SHOULD be disclosed on the website

Nicole: you have not done so, please allow me to use the coupon, thank you

Karolina: This information is on the web site

Karolina: Please check first line

Nicole: tell me exactly where in regards to coupon CWC500

Karolina: You wont want to miss our special events, so keep your eyes peeled for details of when they are running! 

Nicole: you already spammed me with that message

Nicole: tell me where the information is

Nicole: its not there. I have taken screen shots

Karolina: Is not a spam is a message that this promo is running from time to time that is called special promotion. 

Nicole: I will be submitting this to casinomeister and you will likely lose your accredited status

Karolina: Nicole, the CWC500 is not even a coupon code.

Nicole: CWC500 - The Club world 500: Deposit just $150 to get an amazing $500 bonus Thats a 300% bonus or more on your initial deposit. This event is unequalled anywhere so make sure you dont miss it. 

Nicole: sure looks like it to me

Karolina: When you click on More information tab that will take you to the promotion we offer today

Karolina: Please click More Information

Nicole: ok then if I deposit $150 will I get the 500 bonus credited to my account

Nicole: I did and there is no information about that deposit $150 and get $500

Karolina: I'm afraid not today as this promotion is not valid for this weekend.

Karolina: What happened when you clicked More information? 

Nicole: it only took me to the weekend promotions, not the deposit $150 get $500 bonus offer

Karolina: Yes and that is what we offer this weekend.

Nicole: like I said show me on that page

Nicole: but I want the $150 get $500 offer please and thank you

Karolina: As I explained on the top of Special Promotion page you have information that we do have such promotions but you need to check when they are running. 

Nicole: not buying it sorry, I am busy right now posting on casinomeister, thanks though

Karolina: Your welcome


End of story... Is it just me or is this incredibly shoddy FALSE advertising?

I have downloaded thier webpage and can take screenshots of the offer if need be.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I wouldn't call it false advertising, does sound like a snafu though. Here's what I'm seeing (see below). The 'More Information' link doesn't take you anywhere useful, nothing said about CWC500 at the Link Removed ( Old/Invalid) page.

I'll flag the rep, see if they can clarify this for us.
 

gambblex

Expanding Wild
Joined
Jul 16, 2007
Location
UA
Nah

Altough this promo is on their promo page and looks like a regular offer you actually cannot redeem this coupon unless you have an email invitation from them.

This entire group has such kind of "promotions" which are "offered" but cannot be redeemed without an invitation.
 

just play

closed account
Joined
Jan 27, 2006
Location
USA
I got this in my email from Aladdins......(the email was longer but didn't want to take out all the codes and my user name etc...)


Be a slots challenge champion today! Stop on by so you dont miss out on all the action! What a great way to kick off the weekend!

Deposit $150 and get $500 SLOTS bonus
coupon code: *I REMOVED CODE*

Slots, Keno and Scratch Cards Special Bonus
 

De Beuker

Senior Member
Joined
Apr 20, 2009
Location
Netherlands
Altough this promo is on their promo page and looks like a regular offer you actually cannot redeem this coupon unless you have an email invitation from them.

This entire group has such kind of "promotions" which are "offered" but cannot be redeemed without an invitation.

Yes, their bonusoffers are 'subject to status' as they call it.
My status must be extremely low, as the only offer I can redeem is a 35% NON-cashable bonus with a 20x deposit+bonus WR attached to it. :mad:
So I play without bonus or somewhere else.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Yes, their bonusoffers are 'subject to status' as they call it.
My status must be extremely low, as the only offer I can redeem is a 35% NON-cashable bonus with a 20x deposit+bonus WR attached to it. :mad:
So I play without bonus or somewhere else.


The support rep is LYING. The code IS VALID, but only for certain players. The CS should be honest and say so, rather than pretend the code does not exist with arguments that simply cannot be reconciled with what is displayed.

"status" means whether you are ahead or not. My status went from VIP to "scumbag" in the blink of an eye. The ONLY thing that happend is that I won BIGTIME on the Reel Series slots from an UNBONUSED deposit, withdrew, and when I had received the installments, I had become "scumbag", only eligible for the 35% slots bonus.

The casino can deny as much as it likes it is down to me winning that I am barred from the promos, but this is the THIRD time, and EACH was after a big win. It seems after a while, they try to entice some barred players back again, which is how I had this three times.

If CS had been honest in this case, this would have never made it to the forum, except perhaps as a "bitch & moan" about being barred simply for winning.

CWC500 was a regular promotion that I used to play before getting barred, and would arrive by email from "Lauren" when running, which was usually over the weekend. Sometimes, it came with an EXTRA $500 if players were able to complete the WR on CWC500 from the $150 deposit and $500 bonus - quite a challenge! It was a slots only coupon.

In this case, it may just not be running THIS weekend, so the coupon would not be on the system at all because the promotions department had not added it, thus the error message.

Showing these on the website has been defended by the casino as necessary so that players can check the terms and conditions if they are invited. Clearly, this has gone wrong, as there is no information available the coupon appears as though it can be taken at any time, and has no rules.

This is not the first time Club World has run into problems with the way they advertise their promotions, but they had to be dragged kicking and screaming just to place a disclaimer on the main page that codes are "invite only", and are presented to players via email and the casino lobby.

All it seems to be doing is alienating players who think that a code is valid, and for no logical reason they are not allowed to use it, and CS try to convince them the code simply does not exist, rather than tell them it is because they are barred by "management decision". CW probably wants these barred players to have a few goes with the 35% coupon to win back some of the money they have paid out, but this won't happen whilst such players are not only barred, but treated by CS as though they comitted a CRIME by winning.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
End of story... Is it just me or is this incredibly shoddy FALSE advertising?
I'm disgusted to see this from CWC and totally amazed at your patience! :notworthy
How you kept calm while that "Karolina" was feeding you all that horse-droppings is beyond me! :eek2:

This IS false advertising and something I would like to see stamped out at ALL casinos.

KK
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I'm disgusted to see this from CWC and totally amazed at your patience! :notworthy
How you kept calm while that "Karolina" was feeding you all that horse-droppings is beyond me! :eek2:

This IS false advertising and something I would like to see stamped out at ALL casinos.

KK

CWC are wading ever deeper in the sewer of marketing practise - see my entry in the SPAM section.
 

catrina m

Dormant account
PABaccred
Joined
Feb 8, 2007
Location
US of A
I have never played there and after reading this I never will!

The promotions are supposed to lure players in. They seem to want to run players off by being idiots.
 

clubworld

Rogue casino operator
Joined
Sep 20, 2006
Location
UK
Special Promotions

Hi all,

The special promotions page provides information on the special offers that we run from time to time in the casino. They are not invitation only, although you will receive a notification by email when they are scheduled in.

The first line on the page is: You wont want to miss our special events, so keep your eyes peeled for details of when they are running! As such the 'more information link' takes you to the promotions calendar where you can see which events are coming up in the next few days.

Kind Regards
Tom
 

hippo925

Dormant account
Joined
Jun 13, 2006
Location
so cal
Unbelievable and totally unacceptable. Someone posted about their observations that there seems to be so much more negative posting even about accredited and well known casinos.... obviously, it seems to be true as demonstrated by Clubworld.

I get clubworld emails and promos all the time and though i haven't played at their casinos recently, this will certainly cause all of "Lauren's" emails to go directly to the junk mail folder.

Yeah... i would love to be suckered into a store by a big sale sign with "ask for details inside" written on the bottom. Go inside, ask for details........
......the details are....... there is no sale! Gotcha!! Sucker!! Now... would you like to buy something else while you're here, sucker?

I can't wait to see what the repercussions of this are since rogue casinos are often guillty of the exact same kind of things. Hope Clubworld does the right thing, though the above post leads me to think the opposite.
 

vettegirl

Dormant account
Joined
Mar 26, 2009
Location
United States
Untrue

Hi all,

The special promotions page provides information on the special offers that we run from time to time in the casino. They are not invitation only, although you will receive a notification by email when they are scheduled in.

The first line on the page is: You wont want to miss our special events, so keep your eyes peeled for details of when they are running! As such the 'more information link' takes you to the promotions calendar where you can see which events are coming up in the next few days.

Kind Regards
Tom

This is untrue. I am not often lucky, but I love to play slots. I did get lucky at CWC and made a cashin that took a full 4 weeks to be paid and was then virtually "banned" from further promotions. With several friends that played there as well, on several occasions they were each able to claim a promotion code during the exact same minute I was not able to.

Please explain that.
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
This is untrue. I am not often lucky, but I love to play slots. I did get lucky at CWC and made a cashin that took a full 4 weeks to be paid and was then virtually "banned" from further promotions. With several friends that played there as well, on several occasions they were each able to claim a promotion code during the exact same minute I was not able to.

Please explain that.

How dare you win ? !
 

De Beuker

Senior Member
Joined
Apr 20, 2009
Location
Netherlands
Hi all,

The special promotions page provides information on the special offers that we run from time to time in the casino. They are not invitation only, although you will receive a notification by email when they are scheduled in.

The first line on the page is: You wont want to miss our special events, so keep your eyes peeled for details of when they are running! As such the 'more information link' takes you to the promotions calendar where you can see which events are coming up in the next few days.

Kind Regards
Tom

Thats weird, live support told me something completely different, the promo's on the website were all 'subject to status', and I was not allowed to redeem the junebug codes back then.
They could not give me a reason, guess because I cashed out on my welcome bonus, but what else could I do?
Mystic Dragon threw 3 lines of dragons in free spins, I could not push them back up!!

Too many casino's are suffering from a bonus-abuser syndrome.
They see bonus abusers everywhere, while in fact these people are just temporarely winners.
Instead of waiting for the moment these winners turn into losers, something that will always happen, you chase them away with a bonus-ban.

I'm afraid I'll never understand how anyone could possibly abuse a non-cashable slots only bonus anyway.:confused:

But I don't want to derail the thread, sorry.
 

jackieb7

Full Member
PABaccred
PABnoaccred2
Joined
Jan 31, 2008
Location
x
Unbelievable and totally unacceptable. Someone posted about their observations that there seems to be so much more negative posting even about accredited and well known casinos.... obviously, it seems to be true as demonstrated by Clubworld.

I get clubworld emails and promos all the time and though i haven't played at their casinos recently, this will certainly cause all of "Lauren's" emails to go directly to the junk mail folder.

Yeah... i would love to be suckered into a store by a big sale sign with "ask for details inside" written on the bottom. Go inside, ask for details........
......the details are....... there is no sale! Gotcha!! Sucker!! Now... would you like to buy something else while you're here, sucker?

I can't wait to see what the repercussions of this are since rogue casinos are often guillty of the exact same kind of things. Hope Clubworld does the right thing, though the above post leads me to think the opposite.

If you close your eyes you can hear a faint flushing sound and you can see CW twirling - twirling -twirling. Its a slow flush but eventually it will go down.
 

zap987

Meister Member
PABnononaccred2
Joined
Jul 22, 2004
Location
Sweden
3 times you threaten them with posting on Casinomeister unless they do what you want.

Maybe it is because I've played there and know how their promotions work but I don't see how it is confusing, it is listed under special promotions and says to not miss it when they are running, nothing about being available all the time.

And yes, they are stupid in not offering bonuses to anyone that is ahead, they will never get their money back from me now since I got lucky with the CW500 about a year ago.
 

nisosbar

Ueber Meister
PABnonaccred
Joined
Aug 28, 2009
Location
Right here
I come here to check casino accreditation/rogue status, and if it's not accredited (even just not recommended), I won't play there. Even though Club World hasn't been rogued, in light of this story (until it is satisfactorily resolved), I won't be depositing there, period.
 

darkpixie

Dormant account
Joined
Mar 25, 2006
Location
Vancouver
Just for the record, I have never cashed out a red cent from CW, but given them plenty of my money... I wonder just how much you would have to deposit and lose to become actually eligible for this bonus...:eek2:
 

gloria460

Meister Member
Joined
May 11, 2008
Location
Florida
bonuses

I wished I would have checked my promotions earlier. I only did just now due to reading this thread. 50.00 deposit each day over the weekend to get a 400% bonus up to 4000.00 on Monday. I'm off Monday and I would have had a good time either losing or maybe hitting something nice to get me through the wr :(That's a bonus I would have played and 95% of the time I play without an bonus. I need to see what the wr would have been.
 

suzy1975

Banned User
PABnoaccred
PABnononaccred2
Joined
Sep 19, 2008
Location
glasgow
On thier promotions page:

CWC500 - The Club world 500:

Deposit just $150 to get an amazing $500 bonus

Thats a 300% bonus or more on your initial deposit.

This event is unequalled anywhere so make sure you dont miss it.


Now wouldn't that infer that you use coupon code CWC500, deposit $150 and get a $500 bonus?

Seemed so to me... So I tried to redeem the code and get the ever famous your code is invalid.

OK, something is glitched so I contact support....

After waiting for some time...

Code:
Please wait for a site operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Karolina'

Karolina: Hello, how are you?

Nicole: hi i am trying to use the CWC500 coupon and it wont let me

Karolina: This code is invalid, we do not have such promotion.

Karolina: Where did you find it? 

Nicole: then why is it on your website?

Nicole: http://www.clubworldcasinos.com/SpecialPromotions.aspx?Curr=USD

Nicole: its advertised so I should be able to claim it

Karolina: You wont want to miss our special events, so keep your eyes peeled for details of when they are running! 

Nicole: no I want this: CWC500 - The Club world 500: Deposit just $150 to get an amazing $500 bonus Thats a 300% bonus or more on your initial deposit. This event is unequalled anywhere so make sure you dont miss it. 

Nicole: as advertised on your website, please

Karolina: This promotions are running from time to time especially on the weekends. 

Nicole: it is advertised, please allow me to claim it

Nicole: there are no dates published

Nicole: can i speak to your supervisor?

Karolina: I'm the supervisor

Karolina: Did you click more information?

Nicole: then kindly permit me to use this coupon

Nicole: yes, it just goes to a page with NO information about that coupon

Nicole: this is false advertising then are you saying?

Nicole: If I can not claim this coupon I will take screenshots and report this to casinomeister

Karolina: All I'm saying is that we do advertise some events we have to offer but this promotion is running from time to time. 

Nicole: if that is the case then that information SHOULD be disclosed on the website

Nicole: you have not done so, please allow me to use the coupon, thank you

Karolina: This information is on the web site

Karolina: Please check first line

Nicole: tell me exactly where in regards to coupon CWC500

Karolina: You wont want to miss our special events, so keep your eyes peeled for details of when they are running! 

Nicole: you already spammed me with that message

Nicole: tell me where the information is

Nicole: its not there. I have taken screen shots

Karolina: Is not a spam is a message that this promo is running from time to time that is called special promotion. 

Nicole: I will be submitting this to casinomeister and you will likely lose your accredited status

Karolina: Nicole, the CWC500 is not even a coupon code.

Nicole: CWC500 - The Club world 500: Deposit just $150 to get an amazing $500 bonus Thats a 300% bonus or more on your initial deposit. This event is unequalled anywhere so make sure you dont miss it. 

Nicole: sure looks like it to me

Karolina: When you click on More information tab that will take you to the promotion we offer today

Karolina: Please click More Information

Nicole: ok then if I deposit $150 will I get the 500 bonus credited to my account

Nicole: I did and there is no information about that deposit $150 and get $500

Karolina: I'm afraid not today as this promotion is not valid for this weekend.

Karolina: What happened when you clicked More information? 

Nicole: it only took me to the weekend promotions, not the deposit $150 get $500 bonus offer

Karolina: Yes and that is what we offer this weekend.

Nicole: like I said show me on that page

Nicole: but I want the $150 get $500 offer please and thank you

Karolina: As I explained on the top of Special Promotion page you have information that we do have such promotions but you need to check when they are running. 

Nicole: not buying it sorry, I am busy right now posting on casinomeister, thanks though

Karolina: Your welcome


End of story... Is it just me or is this incredibly shoddy FALSE advertising?

I have downloaded thier webpage and can take screenshots of the offer if need be.
Hi Hun
You seem to be having the same sort of issues as i had when claiming a promo from them and it seems that they do not listen to you and have a problem with basic English language. Sorry to hear about this but i would ask Max before i PAB on it.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi all,

The special promotions page provides information on the special offers that we run from time to time in the casino. They are not invitation only, although you will receive a notification by email when they are scheduled in.

The first line on the page is: You wont want to miss our special events, so keep your eyes peeled for details of when they are running! As such the 'more information link' takes you to the promotions calendar where you can see which events are coming up in the next few days.

Kind Regards
Tom

This is untrue. I am not often lucky, but I love to play slots. I did get lucky at CWC and made a cashin that took a full 4 weeks to be paid and was then virtually "banned" from further promotions. With several friends that played there as well, on several occasions they were each able to claim a promotion code during the exact same minute I was not able to.

Please explain that.

EXACTLY!!!!!!

Sorry Tom, you got caught out this time.

I am also BANNED from ALL these promotions that are on the calendar. The codes don't work, they are NOT displayed in my lobby, only the 35% one is.

My ONLY sin was to have a lucky run on the SLOTS. No chance of mathematical manipulation there, is there (assuming they are random, and not cyclic).

This also directly contradicts another reply from Club World in an earlier thread where we were told that eligibility was NOT open to all, but WAS "invite only", and subject to status. In essence, if you were on the list, you got the email from Lauren, if you were "banned", you didn't, the codes vanished from the lobby, and would not work even if found on the website and entered.

There is nothing wrong with banning some players from bonuses under the CM philosophy statement, provided players are paid, then banned. What DOES get players hot under the collar is to bonus ban players because they won more than the sum of their deposits (or some similar criteria), but then lie about it by pretending it was THEIR mistake in not reading the calendar, technical problems, Lauren's mailer & code got stuck in spam filters etc.


IF Tom's reply is honest, I should be able myself to enter a CURRENTLY RUNNING promo code, and it would be accepted. This should be the same for any other player who erroneously (according to this recent reply) believes they are on some kind of "bonus ban" from promotions listed on the website calendar.

The CS who dealt with the OP also decided to beat about the bush, and seemed far too "ignorant" of promotional procedure for someone whose JOB it is to know about the calendar and the codes. Pretending CWC500 simply does not exist was a bad move, since every Club World player who is NOT seemingly banned from these promotions has probably been using it most months it crops up on the calendar.

When I was receiving regular mailers from Lauren, this CWC500 appeard pretty regularly, and presumably would show on the calendar from time to time. For CS to flatly deny this code even exists look rather like an attempt to avoid saying the customer might not be able to use the code because they are "bonus banned".

The OP may well have had the suspicion that they WERE bonus banned, but could not seem to get anyone to admit it, so was pressing to get a PROPER explanation as to why the code didn't work, yet was on the website.
 

darkpixie

Dormant account
Joined
Mar 25, 2006
Location
Vancouver
How can I be bonus banned when I've never cashed out??? I've lost at least $1000 there...
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
How can I be bonus banned when I've never cashed out??? I've lost at least $1000 there...

This probably doesn't apply in your case. This code DOES exist, but only runs over about one weekend a month. Since you saw no date, you could have tried it on one of the weekends it does not run, which is the explanation you SHOULD have received from CS, who, if they were "top notch", would have been able to look up the next date this promo was due to run, or direct you to the calendar, which should also show it.

To tell if you are bonus banned, first find a published code, and a published date it should be running. Enter the code as directed, and if it fails, most likely you are one of the "special" players like me. I was once VIP, now I am "special".:rolleyes:
 
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