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Be The Dealer is full of ****

Discussion in 'Casino Complaints - Bonus Issues' started by atherm, May 27, 2006.

    May 27, 2006
  1. atherm

    atherm Dormant account

    Occupation:
    Student
    Location:
    USA
    Just got this email from BTD casino.

    Hello xxxxx,

    I'm writing to inform you that your bonus status has been changed so that you may no longer redeem coupons yourself. We offer the bonuses to help unskilled players but as you are a skilled player, you have no need for any additional bonuses and we congratulate you for your success.


    Sincerely,

    Pavel

    Customer Support

    BeTheDealer Casino

    The heck does that mean? Every game they have at their casino has a HA. How skilled can I possibly be at games that I have to lose at in the long run. I played at this casino one time like 6 weeks ago and won like $150. So now they're mad and preemptively sending me this email! I didnt even try to deposit or request a bonus or anything. Well, before this I might have gone back and played their again. But if they're gonna go out of their way to piss me off, then I have no reason to give them my money. Nice CS morons.
     
    1 person likes this.
  2. May 27, 2006
  3. The Watchdog

    The Watchdog Dormant account

    Occupation:
    sports, poker, casinos
    Location:
    Costa Rica
    Unskilled?????

    What are these casinos expecting....?

    For all their customers to be morons placing $500 bets in Black Jack??

    The worst excuse a company can give you is that one... If you are winning and you are not allowed to receive bonuses is one thing...

    So what is the purpose of the bonus?? To hook adicts so they can loose all their money ??

    Bonuses should be for everyone... if you are winning..ok.. lets talk about it. But denying bonus with the unskilled players speach?? Too lame
     
  4. May 28, 2006
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Honesty

    While this sucks, they are at least honest and up front about it. Others seem to introduce "bugs" in the bonus claiming process, delay cash-outs etc.

    To claim that a player is "too good" is probably an indication that their bonuses are pretty good, but are there to allow the "morons" to lose more slowly so they keep playing. To play the "skilled player" card after a minor $150 win 6 weeks ago seems a little over the top.

    Sadly, as a player of Fruit Machines here in the UK, I, and many other, "skilled players" have suffered the indignity of being slung out of gaming premises when our pockets start to bulge too much:D Bookies are the same, winning punters find their bets refused and have to go online or sell their methods on.

    I note that Intertops actually have a term that bans anyone who is ahead overall from receiving promotions until they have lost enough!!!

    A GOOD casino will treat all players the same, win or lose. If they want to help a losing, but regular, player they will offer an extra bonus on a personal basis.

    Any casino that bans winners from ongoing loyalty bonus is asking for a "whoring" from the bonus "abusers", who are not interested in ongoing loyalty anyway.
     
    1 person likes this.
  6. May 28, 2006
  7. kenneth2816

    kenneth2816 Dormant account

    Occupation:
    Transportation Management
    Location:
    North Carolina
    I don't really know much about BTD, but I have to say that is the most hilarious e-mail I have ever seen! The ONLY thing, really,ANY casino online has to sell is their credibility. It seems as if this one is claiming "bonus abuse" IN ADVANCE of it actually taking place.

    At any rate, the terminology is so subjective, I can see up front that "skilled player" pretty much means anyone who has had a lucky streak or two.

    What I REALLY like is the phrase which says: "We offer bonuses to help...." What a laugh!

    Thank you for posting this.
     
  8. May 28, 2006
  9. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    For some of you, I'm not sure how a casino could ever win. Noone wants them to come take it back after the fact, but they say openly we no longer want to give you bonuses in the future. Seems like a fair thing to do. Imagine how many posts wouldn't exist in this area if all casinos did that.
     
  10. May 28, 2006
  11. dresden

    dresden Dormant account

    Occupation:
    firewatcher
    Location:
    Spain?

    Exaclty.

    I received that same letter some time ago and actually appreciated it. Saves the hassle of having accounts locked, payments delayed, queries ignored etc. when a casino decides they don't like you anymore.
     
  12. May 31, 2006
  13. atherm

    atherm Dormant account

    Occupation:
    Student
    Location:
    USA
    Hahahaha,
    So obviously as soon as I received the email that I posted at the beginning of this thread I replied to it asking for clarification. I got no response whatsoever for over a week. But now, as soon as I posted it on this forum i received the following private message

    Hi Atherm,

    My name is Ben and I am the Head of Marketing at BeTheDealer Casino.

    I recently read your posting on Casinomiester's forum entitled "Be The Dealer is full of ****".

    While it is unfortunate that you feel this way, you are certainly entitled to your opinion.

    If you could, would you please send me your BeTheDealer account username? I want to make sure that you did not receive that mail in error. It is possible that a mistake has been made, and if this is the case, I'd like to rectify the situation immediatley.

    Regards,

    Ben


    Now by a show of hands, who thinks that I should provide them with my user name to check on this "error"!?!?! Even if it was an error I would never play at their casino again. And forgive me if I am more than a little skeptical as to what their real intentions are.
     
  14. May 31, 2006
  15. el nino

    el nino Dormant account

    Occupation:
    student
    Location:
    Manchester
    My Hand is firmly on the ground. :D
    Its funny how they only contact you when they read this thread.
     
  16. Jun 1, 2006
  17. fortuneriver

    fortuneriver Dormant account

    Occupation:
    assistant
    Location:
    polis
    Be the dealer is a good casino in my experience. And this forum is very strange sometimes. In this case casino decided not to give any more bonuses to the player (they could do it,actually, without any explanation). The player starts to blackmail the casino and even uses bad words. And see what...Nobody of the forum's member says even one word against that. And when some time ago some casino stole my winnings (not refused the bonus) there was a bunch of casino defenders here posting and explaining to me the meaningless terms like "bonus abuse", "the right to withhold whenever and whatever".
     
  18. Jun 2, 2006
  19. Aindreas_Daoc

    Aindreas_Daoc Dormant account

    Location:
    USA
    What the hell are you complaining about?

    Clearly they are writing to you in-advance (and very politely), that you are no longer eligible for bonuses because of bonus abuse.

    I wish more casinos would do this instead of all the other stunts that they pull normally, such as witholding bonuses, or even voiding winnings after the fact.

    I don't often hear good things about BTD, but this is the most professional and fair way of handling bonus abuse, and they deserve kudos for that.
     
  20. Jun 2, 2006
  21. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    You just need to stick with the really good casinos like Casino on Net.:D
     
  22. Jun 2, 2006
  23. el nino

    el nino Dormant account

    Occupation:
    student
    Location:
    Manchester

    My experience with Casino on net is:

    deposit money - lose money
    deposit money - lose money
    deposit money - lose money
    deposit money - lose money
    And so on.

    Which makes me feel like i'm being...............

    :xxx :xxx :xxx :xxx :xxx :xxx :xxx :xxx :xxx
     
  24. Jun 2, 2006
  25. fortuneriver

    fortuneriver Dormant account

    Occupation:
    assistant
    Location:
    polis
    I remembered a story that happened to me at the Racetrack casino (Playtech) some time ago. I opened an account there and then immediately support window pops up with the customer representative greeting me. Then he proposed me to deposit money and to receive a beautiful,fantastic,unbelievable bonus of 100% up to 300."Go ahead and deposit!"- Why not, i told to myself. After deposit made the bonus was not added. Ok, this was already my turn to start a talk with support representative. And what he tells me? "You are not eligible for the bonus! But you can still play with your deposit money". Hey, i told him, just a minute ago you ASKED me to deposit for the bonus and now i am not eligible? His reply was -he is not responsible for this staff and that i should contact support by mail. No need to say that email support gave me the same answer- NOT ELIGIBLE! Isnt this story ridiculous? And now- compare it to the Bethedealer style. They send you email before you deposit, so you know-there will be no any bonus added and it is up to you if to deposit or not.
     
  26. Jun 3, 2006
  27. atherm

    atherm Dormant account

    Occupation:
    Student
    Location:
    USA
    It looks like you might be missing the point. I absolutely agree, this is a great way of dealing with bonus abuse. However, this didnt occur in my case. I played at their casino once a long time ago. Made a small amount of money and received my withdrawal. Now, 4-6 weeks later they send me this email preemptively for no real reason that i can decipher. Seriously, I might have gone back there to play later bonus or no bonus, but after this sort of CS, I certainly will not.
     
  28. Jun 3, 2006
  29. Linus

    Linus Dormant account

    Occupation:
    asdf
    Location:
    TX
    A casino is perfectly within its rights to offer or not offer a bonus to a player - as long as it's not retroactive. Ie - as long as they do it before the customer begins to play.

    32Red has never offered me a bonus, despite me losing almost $2k the first time I played there.

    I bear them no ill-will over it. (Ok - very little ill-will ;))
     
  30. Jun 6, 2006
  31. rreevy

    rreevy Dormant account

    Occupation:
    Student
    Location:
    UK
    I first deposited with BeTheDealer in October 2005. Got a $200-for-$200 bonus and eventually cashed out $600. I didn't play there again, and about 5-6 months later I got the same e-mail. I guess that because I play basic-strategy blackjack, and didn't play that much over the WR (which was quite high), they figured I was a 'skilled player'. Not sure why that suddenly came up after six months.

    However, BTD's wording is at least complementary. I would like to see more casinos do this in the same manner. Or alternatively, run invitation-only bonuses and just stop inviting skilled players, as 32Red do. There are casinos who send you an e-mail treating you like a criminal when they exclude you from further bonuses.

    I feel that casinos have every right to exclude players from bonuses, even for those of us who've only played once. But they should do it with the style of BTD, rather than handling it the way other casinos do. They use bonuses to suck in a lot of people who don't know when to quit; those who do they label 'bonus abusers'. I can't help feeling they want to have their cake and eat it.
     

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