Be The Dealer in trouble??

[Casinomeister]

Thanks for the heads up GOCC.

Well I hope the guy has some good lawyers. The Prescription was sued seven years ago for making the same sort of remark about some casino. He told them to withdraw their funds because it was going down and a bunch of players did. I hope the Online Blackjack Guide has done his homework.

Please note, this thread is full of a bunch of one time posters, none of whom have actually filed a PAB. The last PAB I have on BTD is March of last year. BTD's manager monitors this board, and he can be contacted directly:
https://www.casinomeister.com/forums/members/

So if anyone has a legitimate complaint, it can be dealt with here.

In fact, I should require that anyone posting a complaint here PABs or they will have their account suspended. How's that?

 

[BTD Manager]

Notice From BeTheDealer Management

BeTheDealer has acknowledged that it has experienced some delayed payments to players in recent weeks.

This has been the result of a very significant chargeback, which has been contested by the company.

The chargeback challenge has resulted in a major six figure sum being temporarily held by one of our payment processors, in line with normal processing guidelines. BeTheDealer has replaced the processor with alternative processing solutions. This has led to some disruption and manual processing during the changeover period.

The core business remains successful and the situation has now been resolved. The payment backlog will have been completely eliminated by next week and all future payments will be processed promptly.

The company has introduced backup processing solutions to eliminate the possibility of a recurrence.

BeTheDealer is expanding its operations and currently recruiting an additional 16 staff to enhance its product offering and support.

The company apologizes to all players who have been affected by delays and thanks them for the patience and continued support.

 

[treasure]

I have today received in full a neteller withdrawal from BTD.

I had been waiting over 2 months for it despite many emails with support. It was a large 4 figure sum, so needless to say the tone of that OBG warning caused me a great deal of additional stress.

Thankyou to this site and PM feature if that is what finally did it.

 

[mafaldina]

Received the 3rd $5000

Today I received my last $5000 withdrawal.

 

[chesterdog]

I thought I would add my two cents to this BeTheDealer concern. I had been waiting since for November for my withdrawal. I read this forum and sent an email to the BTD Manager to see if I could get my withdrawal. I received the money the next day. Thanks for the quick response and thanks Casinomeister for having this forum.

 

[cracker]

Right, I am posting this due to the possibilty of people losing money. I have PMd Bryan so if he feels it inappropriate, he can take it down. It is not done with any personal view, just if this is in circulation players need to know. I have named the source.

From Online Blackjack Guide

Online Blackjack Guide has just received insider information that one of the longest and most prestigious casinos is on the verge of closing their doors. Be The Dealer has been hit with a serious financial crisis and the outlook is uncertain. My suggestion is to withdraw any funds you have in your account until more is know about Be The Dealer's financial status. For the must up to date information concerning Be The Dealer, make sure to read this thread on the forum.

It sounds to me that the email Online Blackjack Guide sent out made made Be The Dealer wake up and start to take care of their players. Making players wait so long, what are you to think. I know that I withdrew my money from them. Guess what, it's still pending....

 

[wallychan]

how do i get in touch with the manager of btd?
i've been waiting over a month for my withdrawl.

 

[chuchu59]

how do i get in touch with the manager of btd?
i've been waiting over a month for my withdrawl.

Click on the link "casino operators' above. You can then use the info to send a Private Message to the manager.

 

[Biggestfitz]

BTD Paid me today.

I am new here, but I was referred by a fellow 2+2er. I'm a poker player the vast majority of the time, but I decided to do some bonus hunting this month. I've done very well, but I was having trouble collecting from Be the Dealer. They were good about answering e-mail, but the money was very slow in coming. They promised it by the end of January, and it was in Neteller today. I'm not sure I'd reccomend playing there, but I wanted everyone to know they did pay.

Good luck all,

Fitz

 

[mafaldina]

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[Macgyver]

The site's back now ... just clicked on that link and it worked for me.

 

[Casinomeister]

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Unfortunate timing for site maintenance .

 

[mafaldina]

Now everything seems to be OK again

In the last few weeks I requested $5000 withdrawal 2 times and they paid quickly without any extra emails to the support.

 

[Suited72]

As Bryan mentioned, all casinos have that line in their T&C - so I dont see how anyone can have a fair game at anytime and think theyll get paid seeing as at any point any casino can withhold whatever winnings they like and point to their T&C's.

Basically no online casinos are worth playing until they are governed properly and NOT by the software houses - thats just not good enough. A software company isn't going to give its customers more than a nudge.