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Be The Dealer changed terms of bonus after my withdrawl.

Discussion in 'Online Casino and Poker Complaints - old section' started by eric5148, Nov 4, 2005.

    Nov 4, 2005
  1. eric5148

    eric5148 Dormant account

    Professional 2+2 reader
    I made a deposit at BTD and recieved two bonuses on it, the bonuses totalled $240. I made a withdrawl on Oct. 11th after wagering over $18,000.

    On Oct. 17th I recieved this email:

    I then took a screenshot of the bonus T&C that was on the website, because I knew I had wagered more than enough to clear the bonus. According to their stated terms, the wager requirement is 25X the bonus amount. So, 240 x 25 = 6000.

    I sent an email to BTD support on Oct. 17th saying that I believe it's unfair for them to change the bonus terms after I cashout. They should abide by the terms posted on their own website. If they change a policy, they need to make it public before the new policy is enforced. I'm still waiting for a reply to that email.

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