Bcasino - Credit where credit due

Mouse75

Experienced Member
Joined
Nov 16, 2018
Location
Southport
Bcasino - not in Casinomeisters faves....

However, I do believe in giving a fair press.

Last year, I deposited once with the above - lost it, and thought nothing of it.
Last weekend, as they do every now and again - they emailed me an offer.
This one, for my birthday was £10 completely free - 50x wagering. It was free - I'll give it a bash!
Low and behold, a few hours later, balance of around £90 and wagering complete - so i try to withdraw £75. Only, I haven't deposited at all for the last 6 months and prior to that was a credit card deposit so now no good for UK players.
I deposited a tenner - and also sent documentation of the card used - and just in case my ID and address again. TBH, i was thinking this was probably a lost cause £10.

I am going to withdraw, but after a couple more games balance has gone up slightly to £133. I click to withdraw £100 - and niggling but no great surprise a pop up says fine - however we are removing the £10 we gave you!
Ok - withdrawal set - but by now I have read the comments on here and think its not going to fly.

I proceed to mess about with the remaining now £23 - down to £15 then a huge good run of luck across many games and over many hours of play run this up to £250.
I cant actually withdraw - unless I cancel my 1st withdrawal - which I don't want to do.
Roll on 48 hours and I get an email confirming my £100 has been processed and is on its way!

I then piss a good chunk of the balance up the wall - and end up withdrawing exactly another £100.
Roll another 48 hours - the 1st £100 is now in my bank account - result - these guys aren't so bad after all.
Then i get an email - we are not processing the 2nd withdrawal as your bonus had a win limit. As goodwill we will refund the £10 deposit.

Not agreeing with this decision I sent the following reply.
"
Hi,

This feels incorrect to say the least.
The huge amount of wagering completed after the £10 deposit (well into the thousands of pounds range) would clearly suggest this approach is immoral and unfair and bordering on fraud or financial misrepresentation.
The remainder balance, plus the £10 deposit, fluctuated from a low point of £20, a high of £250 plus, and an eventual withdrawal of £100.
By any means this is clearly fair and reasonable play, and in no way, can you say, this was funded purely from bonus winnings.
I can see why your reputation as a casino is in tatters on the respected Casinomeister forum.

I see in my account statement there is no confirmation of the £10 refund .
Please can you arrange and confirm that immediately although I feel the full withdrawal would be the correct and honourable approach.

I will be forwarding this and all correspondence to the UKGC, and any interested parties.
This is not in the false belief that you will reverse your incorrect decision, more as a warning to others, and to ask the UKGC to review your license.

As for the 1st paragraph of your email
.. we are pleased? Really?? And as your live chat is currently not available, maybe you should amend the last paragraph accordingly.

I await confirmation of the £10 withdrawal.

It is with great pity I am forced to write this email, as I enjoy your site, variety of games and the generous and regular available bonuses.
After this weekend, I had planned on adding you to my favourites and would have returned regularly.
However....."

Now, irrespective of the rights or wrongs of my email I fully expected this was a lost cause - indeed the 1st reply said this would take 8 weeks to look into!
24 hours later - I get an email confirming the decision has been reversed and the £90 can be returned to balance or withdrawn. I requested a withdrawal and again this was confirmed within 10 minutes. At present i have no reason to believe this will not happen.

So - did they mistreat me? - probably, did they make an incorrect decision?- probably, have they resolved this reasonably? - Definitely.

Credit where credit is due.
(Incidentally my lifetime deposits here are £60 - withdrawals now £200 - so hardly a big fish or a great loss for them)

Well done for resolving this Bcasino
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
It might not be such a bad place were it not for the EXTENSIVE list of games banned during bonus play

  • The following games are not allowed while you have wagering: All MEGAWAYS Games, 300 Shields Extreme, Medusa, Medusa HQ, Art of the Heist, Dracula's Family, Viking Gods: Thor & Loki, Crystal Land, Claws vs Paws, Avalon, Avalon II, Bikini Party, Candy Dreams, High Society, Highlander, Immortal Romance, Stardust, Thunderstruck, Thunderstruck II, Tomb Raider, Butterflies, Casinomeister, Big Foot, Treasure Nile, The Tipsy Tourist, Abracardabra, Mirror Magic, Castle Builder, Castle Builder 2, California Gold, Tomb Raider Secret of the Sword, Scrooge, Dragon's Myth, Untamed Wolf Pack, Untamed Giant Panda, Untamed Bengal Tiger, Untamed Crowned Eagle, Peek - a - Boo, Zombie Hoard, Monster Wins, Big Spinner, Casino Win Spin, Pots of Luck, Beautiful Bones, Bork the Berzerker (all versions), Retro Reels, Retro Reels - Diamond Glitz, Retro Reels - Extreme Heat, Cool Buck - 5 reel, Deck the Halls, Reels of Wealth, Santa's wild Ride, Golden, Golden Mane, Soldier of Rome, Good Girl/Bad Girl, Hellboy, Lucky Little Gods, Medusa 2, Medusa 2 HQ, Power of Gods™ The Pantheon, Relic Hunters and the Book of Faith, 9 Lions, Arcade, American Poker V, Black Horse, Butterfly Lovers™, Football Mania , Football Mania Deluxe, Fruit Mania , Fruit Mania Deluxe, Hot 777 Deluxe™, Hot 777™, KickOff , Larry the Leprechaun, Neon City™, Take the Bank, Pillars of Asgard, Sword of Khans, Rome Caesar’s Glory, The Falcon Huntress, Book of Oz Lock n Spin, Bookie of Odds, 1429 Uncharted Seas, Battle Maidens, Bonanza, Big Foot Mini, Cygnus, Dragonz, Ecuador Gold, Extra Chilli, Fruits of Neon, Gorilla Go Wild, Book of Gold (all variants), Book of Oz (all variants), Game of Thrones (all variants), Gorilla Go Wild, Ice Ice Yeti, Ice Wolf, Judge Dredd, Jumbo Joker, Jurassic Park, Jurassic Jackpot, Jurassic World, King Kong Cash, Legend of the Nile, Maid o Money, Mega Gems, More Gold Diggin', Mega Power Heroes, Napoleon: Rise of an Empire, Playboy (all variants), Sahara's Dreams, Starmania, Stampede, Stellar Jackpots Serengeti Lions, Sugar Pop, Sugarpop 2, Sweet Success, Tahiti Gold, TED, The Angler, The Finer Reels of Life, The Goonies, Tombstone, Voodoo Gold, Who wants to be a millionaire, Gold Canyon, The True Sheriff, Chilli Pop, Wolf Moon Rising, Boomanji, Gypsy Rose, Diamond Mine: Extra Gold, Punk Rocker, Wild Toro, Pink Elephants, Riders of the Storm, G.R.O.W, Micro Knights, Attack on Retro, Barbarian Fury, Fortunes Of Sparta (Legends of Sparta), Goodfeathers, Rome Rise of an Empire, The Creepy Carnival


And one VERY important clause...

    • The following wagering activities are not allowed until the wagering requirements of this bonus have been completed:
      • Equal, zero or low margin betting
      • Betting on a non-slots game, such as a table or card game
      • Betting more than £ 5 per spin on a slot game
      • Betting on non-allowed games: (Please see “Non Allowed Slot Games” above)
      • Using a "Feature Buy" or "Buy Pass" function within a game
  • If, on review of your wagering activities, it is found that you have performed one of the above, your winnings will be removed.

  • In the interest of fair gaming, while the above wagering activities are not prohibited while playing with your Deposit Funds, should these activities be performed while using your Deposit Funds, they will disqualify you from withdrawing any winnings from the bonus. If, on review of your wagering activities, it is found that you have performed one of the above prohibited wagering activities while playing with your Deposit Funds and then continued playing with your bonus funds, the bonus and any winnings from the bonus will be removed.
In other words, if you take a bonus, you'll void the bonus by playing any of the exempt games. even with your deposit cash.
 
Last edited:

Mouse75

Experienced Member
Joined
Nov 16, 2018
Location
Southport
Yeah - bonuses are excluded from numerous slot providers. There is a pop up alert to warn you that these games are ineligible though.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Unless I'm reading this wrong, you are giving them credit for trying to steal your winnings, then after complaining, doing what they should have in the first place, ie paid you?
What you've described would be enough to stop me playing there, but why anyone would play at a casino that is connected/owned by a group that used pirate games previously is beyond me.
 

Mouse75

Experienced Member
Joined
Nov 16, 2018
Location
Southport
Unless I'm reading this wrong, you are giving them credit for trying to steal your winnings, then after complaining, doing what they should have in the first place, ie paid you?
What you've described would be enough to stop me playing there, but why anyone would play at a casino that is connected/owned by a group that used pirate games previously is beyond me.

I agree - I used them once last year - and then managed to get lucky on a free bonus they gave....
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Jesus. It's like giving a rave review of a Mafia-owned restaurant, all the while knowing it was funded by protection money and breaking hands of other business owners in the back streets behind it.
 
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