Bonus Complaint BaoCasino denied cash withdrawal

simon1316

Experienced Member
PABnonaccred
Joined
Dec 1, 2004
Location
Quebec , Canada
Just to let everyone know.. BaoCasino (Direx) isn’t serious at all. I have no active bonus in account but they held in ‘bonus account’ and the money can’t be withdrawn. Since over a week, they are aware of the problem but didn’t solve the problem & they also decline cash withdrawal that go straight back into bonus account and I repeat, with no active bonus. So in other word, they took all my deposit but not a single chance cashing out & lost 6K in this run around. I had played long time with Bao and never would imagined how bad they handle thing & that i would eventually be scammed by Bao.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland

simon1316

Experienced Member
PABnonaccred
Joined
Dec 1, 2004
Location
Quebec , Canada
IMO... if they all aware of problem.. and not resolve it after a week... they simply should stop taking deposit or a least be upfront and warn the player about it. Of course, taking deposit is never a problem. All deposit since problem occur should simply be voided in a fair instance! They simply put the problem on provider and wash their hand
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
I remember opening an account there. Having a little discussion with the chat support which wasnt standard softswiss agents. Made me very uncomfortable and asked to close my account before even playing.
 
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