Banned without valid reason

M3GAM1ND

On a Break
Joined
Jun 4, 2016
Location
Dublin
Hello,

I need some advise and information if possible. Sorry for long post ahead.

I used the 100% match welcome offer on GoldSpins casino and put in 100 Euro and cashed out 1668 by only playing Big Time Gaming slots 1 and 2 euro per spin. I cleared the huge wagering of the deposit bonus.
I verified my account and cashed out. I received the money. Great. I loved winning as I normally never do!!

Over the next few weeks I started depositing on a lot of their sister casinos that have the exact same offer and layout. I register myself, verify my account and put in 100 euro with 100% bonus... I only play 1 euro and 2 euro spins on Big Time Gaming games only. 5 out of the 7 casinos I cash out between 600 and 2400 euro!!! I am so happy! I made so much more profit than I normally make.

I receive an email a few weeks later from GoldSpins with a 110% bonus! I put in 100 euro, do the same thing and cash out EUR 700.70.
I receive an email 24 hours later that I am BANNED from GoldSpins and all other casinos in the group for bonus abuse.

I do not understand? I follow all rules. I clear the wagering. BTG slots are allowed. I do not understand??? Is what I have done really bonus abuse? Was I not meant to use the same offers on other casinos in their group? Is this not allowed? I was unable to find this in the terms of service etc... Do they ban lucky / winning players?!?!

Thank you in advanced for any advice / information.
 

bowki

Senior Member
MM
Joined
Jun 12, 2013
Location
Germany
It seems that is their way of handling winning customers. I have read about that a couple of times here in the forum. The good news is, they always pay what you have won. Nothing you can do about beeing banned.

Just move on and smile, knowing you took so much money from them they dont want you anymore. :D
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Obviously you're a too smart player, or lucky maybe is a more correct word.

Now look at it from their side for a minute. Would you like to be in business and giving away things for free all the time? You're expensive.
Especially since you won using a bonus each time. Double expensive and I do understand them even if it doesn't seem fair. Winning constantly using a bonus = bonus abuse :)
 

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
Bonus banned or totally banned from playing?

The former I can understand from a casinos point of view but the latter doesn't make commercial sense.
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
Bonus banned or totally banned from playing?

The former I can understand from a casinos point of view but the latter doesn't make commercial sense.

They ban you altogether.
No more Caddell ever.

It comes down to the "why offer bonuses if you dont want people winning too much" scenario
Especially when they email you offers in the first place.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Maybe nothing wrong in what you have done but i see the casinos point.

You opened up an account by the sounds of it and took a 100% bonus at every one and cashed out from most.

You made no more deposits at any of them by the sounds of it and went back to original casino and took another large bonus and cashed out again.

Nothing wrong with what you have done as the casinos have no terms against it tho some casinos only allow you one first deposit bonus for the whole group.

But the casinos will be looking at you as a player that only deposits to take large bonuses who then plays the exact couple of games and withdraws once wagering is required and will not be depositing without large bonuses. Maybe not bonus abuse but i can see why the casino reached their decision.
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
Maybe nothing wrong in what you have done but i see the casinos point.

You opened up an account by the sounds of it and took a 100% bonus at every one and cashed out from most.

You made no more deposits at any of them by the sounds of it and went back to original casino and took another large bonus and cashed out again.

Nothing wrong with what you have done as the casinos have no terms against it tho some casinos only allow you one first deposit bonus for the whole group.

But the casinos will be looking at you as a player that only deposits to take large bonuses who then plays the exact couple of games and withdraws once wagering is required and will not be depositing without large bonuses. Maybe not bonus abuse but i can see why the casino reached their decision.

Yep, you do have a point there.

But the casinos should stop emailing the bonuses and see if the player does some straight deposits.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Casino groups like Caddell, Aspire Global, etc, whose business model is the bonus player, do not like winners! Period!

The bonuses cost them money straight from their pocket and they bet on the player losing while going through the wagering. The lucky ones, who withdraw repeatedly, get thrown to the curb as they have 1,000's signing up every day with the dozens of skins they operate. And to keep the flow coming, they open a new one virtually every week. :rolleyes:

One of the reasons they won't see a dime from me, ever!
 

M3GAM1ND

On a Break
Joined
Jun 4, 2016
Location
Dublin
Thank you all for the responses!

I am completely banned from playing on any casino in their entire group. Not just bonus banned.
I also do a good few spins after wagering is cleared because on their casinos it is very difficult to see when wagering is done...

I am now also "bonus banned" on Guts but not Rizk!!! This is ridiculous. Every day when rizk had those boxes to be opened daily for prizes and guts and the daily prizes as well.. I took the prizes, used the wager free money from free spins and cashed out some large profits... now I am bonus banned there.

I find this all completely stupid because why provide the promotions and then ban players for taking part... :what:
 

Boris85

Dormant account
Joined
Oct 12, 2016
Location
UK
Thank you all for the responses!

I am completely banned from playing on any casino in their entire group. Not just bonus banned.
I also do a good few spins after wagering is cleared because on their casinos it is very difficult to see when wagering is done...

I am now also "bonus banned" on Guts but not Rizk!!! This is ridiculous. Every day when rizk had those boxes to be opened daily for prizes and guts and the daily prizes as well.. I took the prizes, used the wager free money from free spins and cashed out some large profits... now I am bonus banned there.

I find this all completely stupid because why provide the promotions and then ban players for taking part... :what:

Fair play to you pal. You obviously have a strong will and know when to withdraw..... or you just find entertainment in winning! :thumbsup:

Unfortunately most casinos dont like it ... but being banned from playing entirely its a bit too harsh in my opinion...
 

M3GAM1ND

On a Break
Joined
Jun 4, 2016
Location
Dublin
Yes I love playing but also winning :) I keep setting stop losses on games and also win stops. So when I get to a certain even amount, I will withdraw :)

It works well!!!

I can still play on Casumo and on Videoslots.

I won 900 euro on Dragon Born yesterday on slow down on dragons ! :) I am sooo lucky recently!
 

ed skull murphy

Trollish behavior - quit the forum
Joined
Nov 7, 2017
Location
Albion
Hello,

I need some advise and information if possible. Sorry for long post ahead.

I used the 100% match welcome offer on GoldSpins casino and put in 100 Euro and cashed out 1668 by only playing Big Time Gaming slots 1 and 2 euro per spin. I cleared the huge wagering of the deposit bonus.
I verified my account and cashed out. I received the money. Great. I loved winning as I normally never do!!

Over the next few weeks I started depositing on a lot of their sister casinos that have the exact same offer and layout. I register myself, verify my account and put in 100 euro with 100% bonus... I only play 1 euro and 2 euro spins on Big Time Gaming games only. 5 out of the 7 casinos I cash out between 600 and 2400 euro!!! I am so happy! I made so much more profit than I normally make.

I receive an email a few weeks later from GoldSpins with a 110% bonus! I put in 100 euro, do the same thing and cash out EUR 700.70.
I receive an email 24 hours later that I am BANNED from GoldSpins and all other casinos in the group for bonus abuse.

I do not understand? I follow all rules. I clear the wagering. BTG slots are allowed. I do not understand??? Is what I have done really bonus abuse? Was I not meant to use the same offers on other casinos in their group? Is this not allowed? I was unable to find this in the terms of service etc... Do they ban lucky / winning players?!?!

Thank you in advanced for any advice / information.

Well done! You should print out the email, frame it and hang it on the wall, and be happy that they paid up. :)
 

jackanory2279

Registered
Joined
May 13, 2015
Location
england
i do agree with caddell on the bonus abuse by signing up to alot of there websites..

i have done it myself but i feel they have let me get away with it because ive deposited thousands across there sites/

its when they start confiscating winning it becomes a problem.

i seen somethin disgusting on ask gamblers from the aspire group.
they wrongly took 6k in winnings from player and when they were fount out to be lieing they reverted and tracked back and changed it to welcome bonus abuse/
 

mickyf

Full Member
Joined
Oct 6, 2015
Location
United Kingdom
Hello,

I need some advise and information if possible. Sorry for long post ahead.

I used the 100% match welcome offer on GoldSpins casino and put in 100 Euro and cashed out 1668 by only playing Big Time Gaming slots 1 and 2 euro per spin. I cleared the huge wagering of the deposit bonus.
I verified my account and cashed out. I received the money. Great. I loved winning as I normally never do!!

Over the next few weeks I started depositing on a lot of their sister casinos that have the exact same offer and layout. I register myself, verify my account and put in 100 euro with 100% bonus... I only play 1 euro and 2 euro spins on Big Time Gaming games only. 5 out of the 7 casinos I cash out between 600 and 2400 euro!!! I am so happy! I made so much more profit than I normally make.

I receive an email a few weeks later from GoldSpins with a 110% bonus! I put in 100 euro, do the same thing and cash out EUR 700.70.
I receive an email 24 hours later that I am BANNED from GoldSpins and all other casinos in the group for bonus abuse.

I do not understand? I follow all rules. I clear the wagering. BTG slots are allowed. I do not understand??? Is what I have done really bonus abuse? Was I not meant to use the same offers on other casinos in their group? Is this not allowed? I was unable to find this in the terms of service etc... Do they ban lucky / winning players?!?!

Thank you in advanced for any advice / information.

Caddell Group nightmare!

I had similar experience, registered and played at several of their casino's, made a couple of small withdrawals.
Then I register at Casimba, use the first deposit bonus, have a big win, over £10000, so I withdraw £10000.
Then an email off them banning me from the group, but they did honour my withdrawal.

Very poor company in my opinion. There are several threads on here about them.

They should have their license reviewed really, basically they dont like people who win period.
 
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