I signrd up with Platinum Play after calling and making sure there was no Problem with a new account as I had a problem with a tenent using my name on the internet casinos. They said no I did not have an account and was fine to go. I signed up, deposited 80 dollars and started playing. 3 minutes later my account was locked. When i called I was told I was on an ecogra? banned list and they had to block my account. I said ok, then refund my money. They said that was impossible. I sent them over 8 emails to document and they still refuse to refund even though I took the necessary precautions having had my identity used in the past to make sure the casino was a safe one to use. They sent me an email yesterday retating that they would resubmit to their "special investigative unit".