[pab-in-progress]hi,
last week i played with vegas days casino and did win 3,000 uS, but they dont wanna pay me. they told me, that i have multiple accounts with my home address, but i told them thats not true. then they told me that i created my account with the same computer/ip address like a friend of me, but thats not true and last but not least they told me that i logged in with the same computer/ip address like a friend of me, this is true, i did; but i did it so many times with so many casinos and never it was a problem with no casino i ever played (because if this will be a problem, its never allowed to play onlinecasinos when you are for holidays and stay in a hotel, most hotels do only have one ip address and use wlan).
but the biggest cheek is, that this casino do send me promos and did not closed my ``multiple accounts``!?!? so im allowed to go on playing and to make deposits,....lovely casino?!?
hers the copy of the chat, so you can make your own point of view:
Susan: Welcome to Vegas Days Casino Live Support. How may I assist you?
tkober: hi
tkober: i got an email from john wright, that my request to reverse my withdrawl from my account is completed. what does that mean ?
tkober: is it cashed out ?
Susan: May I have your Login name and email address please?
tkober: tkober
tkober: schnuggi@aon.at
Susan: One moment please.
tkober: thx
Susan: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
tkober: ok, ill wait
Susan: I will be right with you.
tkober: ok
tkober: thx
Susan: Your patience is appreciated. I will be with you shortly.
tkober: ok
Susan: I will be right with you.
tkober: ok
tkober: i wait...
Susan: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
tkober: how lon shall i wait
tkober: dont you handle the support one by one ?
Susan: Thank you for holding.
tkober: do you answer more people then me ?
Susan: Your winnings were denied due multiple accounts. As per the user agreement, only one account per casino per household/computer/ip is allowed to claim promotions.
tkober: ok, i only have one account
tkober: hello??
tkober: i only hve on account
Susan: I see there is another account registered at the same household.
tkober: at the same household ??
Susan: This account has already claimed the bonus you also claimed.
tkober: this is not true
tkober: my houehold is in germany
tkober: which other account with this adress has claimed a bonus ??
tkober: you dont wanna py out, thats all
tkober: but you send me promos...
tkober: why is my account not closed ?
Susan: One moment please.
tkober: if i have more accounts, these should be closed by you..
Susan: The account is not in your name, but is registered at the same household.
tkober: never
Susan: The other account has already claimed this bonus.
tkober: its only one house there and this is mine
tkober: so dont tell me stories
Susan: Making you not eligible for this promotion.
tkober: i will complain about you at casinomeister
tkober: and fight for my right
Susan: Do you know a person by the name Sabine?
tkober: this is not fair
tkober: nobody shall play in your casino any more
tkober: yes
tkober: i know her
tkober: but she doesnt live with me
tkober: she lives in austria and i in germany
tkober: she opened her account with another computer then me
Susan: You are linked to this person as the account were created on the same computer.
tkober: look at the ip adress
tkober: no we were not linked
tkober: we didnt open the accounts with the same computer or ip adress
Susan: Yes, the accounts have the same IP address for each session at the casino.
tkober: for playing only
tkober: but this is not a problem
tkober: it depends where we opened the accounts
tkober: come on i play in so many casinos
tkober: this is not a problem
Susan: The accounts were created at the same IP address.
tkober: because then i will never be allowed to play in a hotel
tkober: no the accounts were not created st the same ip adress
tkober: i created my account in my work in austria
Susan: Each time both accounts logged in were through the same IP.
tkober: yes logged in but not created
tkober: this is a different
tkober: and its allowed
tkober: i play many rival casinos
tkober: ad never it was a problem
tkober: read this chat again
tkober: you find always new reasons not to pay me
tkober: first the same home adress
tkober: then the same ip adress where i opened my account
tkober: and now the same ip adress where i logged in
tkober: so..whats the truth now ???
tkober: the truth is, that you dont wanna pay me
tkober: but i read so many complains about rockbet
tkober: so its my fault that i played with you
Susan: The accounts are linked by the same computer and through the same IP address.
tkober: no they are not linked
tkober: we opened the accounts with different ip addresses
Susan: The system shows the accounts were created through the same IP.
tkober: this can not be
tkober: i will proove it by my server
Susan: You mentioned you created your account not at home but in Austria at work.
tkober: yes
Susan: All your sessions are logged in from this same IP address.
tkober: yes, i never denied it
tkober: i often play here
tkober: and this is not the problem
tkober: but ok
Susan: The other account was also created from that locatiion.
tkober: the other account was created wih this computer, but not mine
tkober: and this is a different
tkober: its not forbidden to play from one computer
tkober: only to create the account
tkober: this is not allowed
Susan: The other account was created on the same computer?
tkober: no
tkober: it was not
tkober: and this i can proove
Susan: You just said the other account was created on this computer.
tkober: come on dont play with me, please..
Susan: 21:31:10] tkober: the other account was created wih this computer, but not mine
tkober: i will speak to casinomeister and they will help me
tkober: thx
info: Your chat transcript will be sent to schnuggi@aon.at at the end of your chat.
Susan: Is there anything else I can help you with?
tkober: no
info: Your chat transcript will be sent to schnuggi@aon.at at the end of your chat.
so stay away from this casino and the whole group
cheers
schnuggi[/pab-in-progress]
last week i played with vegas days casino and did win 3,000 uS, but they dont wanna pay me. they told me, that i have multiple accounts with my home address, but i told them thats not true. then they told me that i created my account with the same computer/ip address like a friend of me, but thats not true and last but not least they told me that i logged in with the same computer/ip address like a friend of me, this is true, i did; but i did it so many times with so many casinos and never it was a problem with no casino i ever played (because if this will be a problem, its never allowed to play onlinecasinos when you are for holidays and stay in a hotel, most hotels do only have one ip address and use wlan).
but the biggest cheek is, that this casino do send me promos and did not closed my ``multiple accounts``!?!? so im allowed to go on playing and to make deposits,....lovely casino?!?
hers the copy of the chat, so you can make your own point of view:
Susan: Welcome to Vegas Days Casino Live Support. How may I assist you?
tkober: hi
tkober: i got an email from john wright, that my request to reverse my withdrawl from my account is completed. what does that mean ?
tkober: is it cashed out ?
Susan: May I have your Login name and email address please?
tkober: tkober
tkober: schnuggi@aon.at
Susan: One moment please.
tkober: thx
Susan: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
tkober: ok, ill wait
Susan: I will be right with you.
tkober: ok
tkober: thx
Susan: Your patience is appreciated. I will be with you shortly.
tkober: ok
Susan: I will be right with you.
tkober: ok
tkober: i wait...
Susan: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
tkober: how lon shall i wait
tkober: dont you handle the support one by one ?
Susan: Thank you for holding.
tkober: do you answer more people then me ?
Susan: Your winnings were denied due multiple accounts. As per the user agreement, only one account per casino per household/computer/ip is allowed to claim promotions.
tkober: ok, i only have one account
tkober: hello??
tkober: i only hve on account
Susan: I see there is another account registered at the same household.
tkober: at the same household ??
Susan: This account has already claimed the bonus you also claimed.
tkober: this is not true
tkober: my houehold is in germany
tkober: which other account with this adress has claimed a bonus ??
tkober: you dont wanna py out, thats all
tkober: but you send me promos...
tkober: why is my account not closed ?
Susan: One moment please.
tkober: if i have more accounts, these should be closed by you..
Susan: The account is not in your name, but is registered at the same household.
tkober: never
Susan: The other account has already claimed this bonus.
tkober: its only one house there and this is mine
tkober: so dont tell me stories
Susan: Making you not eligible for this promotion.
tkober: i will complain about you at casinomeister
tkober: and fight for my right
Susan: Do you know a person by the name Sabine?
tkober: this is not fair
tkober: nobody shall play in your casino any more
tkober: yes
tkober: i know her
tkober: but she doesnt live with me
tkober: she lives in austria and i in germany
tkober: she opened her account with another computer then me
Susan: You are linked to this person as the account were created on the same computer.
tkober: look at the ip adress
tkober: no we were not linked
tkober: we didnt open the accounts with the same computer or ip adress
Susan: Yes, the accounts have the same IP address for each session at the casino.
tkober: for playing only
tkober: but this is not a problem
tkober: it depends where we opened the accounts
tkober: come on i play in so many casinos
tkober: this is not a problem
Susan: The accounts were created at the same IP address.
tkober: because then i will never be allowed to play in a hotel
tkober: no the accounts were not created st the same ip adress
tkober: i created my account in my work in austria
Susan: Each time both accounts logged in were through the same IP.
tkober: yes logged in but not created
tkober: this is a different
tkober: and its allowed
tkober: i play many rival casinos
tkober: ad never it was a problem
tkober: read this chat again
tkober: you find always new reasons not to pay me
tkober: first the same home adress
tkober: then the same ip adress where i opened my account
tkober: and now the same ip adress where i logged in
tkober: so..whats the truth now ???
tkober: the truth is, that you dont wanna pay me
tkober: but i read so many complains about rockbet
tkober: so its my fault that i played with you
Susan: The accounts are linked by the same computer and through the same IP address.
tkober: no they are not linked
tkober: we opened the accounts with different ip addresses
Susan: The system shows the accounts were created through the same IP.
tkober: this can not be
tkober: i will proove it by my server
Susan: You mentioned you created your account not at home but in Austria at work.
tkober: yes
Susan: All your sessions are logged in from this same IP address.
tkober: yes, i never denied it
tkober: i often play here
tkober: and this is not the problem
tkober: but ok
Susan: The other account was also created from that locatiion.
tkober: the other account was created wih this computer, but not mine
tkober: and this is a different
tkober: its not forbidden to play from one computer
tkober: only to create the account
tkober: this is not allowed
Susan: The other account was created on the same computer?
tkober: no
tkober: it was not
tkober: and this i can proove
Susan: You just said the other account was created on this computer.
tkober: come on dont play with me, please..
Susan: 21:31:10] tkober: the other account was created wih this computer, but not mine
tkober: i will speak to casinomeister and they will help me
tkober: thx
info: Your chat transcript will be sent to schnuggi@aon.at at the end of your chat.
Susan: Is there anything else I can help you with?
tkober: no
info: Your chat transcript will be sent to schnuggi@aon.at at the end of your chat.
so stay away from this casino and the whole group
cheers
schnuggi[/pab-in-progress]
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