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bad luck with slotsmillion

Discussion in 'Casino Complaints - Bonus Issues' started by staartmees25, May 17, 2017.

    May 17, 2017
  1. staartmees25

    staartmees25 Newbie member

    Occupation:
    manager
    Location:
    netherlands
    hello all,

    I am really crying at this moment. I am a lady and an active online slots player. I enjoy playing a lot and I play almost every day. sometimes I am lucky, and sometimes I am not, that is part of life. But what now happened to me is unbelievable.

    I am playing for some months now at slotsmillion. Great casino, lots of games, good functioning interface and friendly staff. I normally deposit anything between 200 and a 1000 euro. Not yesterday...i decided to slow down a bit as I have lots of expenses coming up the coming months and I decide to take their free spins offer. I deposit 40 euro;'s and get 50 free spins. Free spins give me a nice amount of 100 euro's. Then I play dead or alive..and I win 7500 euro. I play some more and my bankroll is now 9200 euro. BUT, there is a conversion limit which is only 500 euro....which means they will take everything above that amount. I contacted customer service and I contacted the contact person here, as i thought the conversion limit was only referring to the free spins. It is not, the wins of free spins are converted into bonus money and everything you win afterwards is considered bonus money, so I win nothing moe than 500 euro. The contact person here did not respond (yet) I can cry now, really. for once I have a nice win and now this. That is what the customer service rep told me. I have been playing for years and I think only at slotsmillion I have spent 6 tp 7000 euro. And when you than finally get lucky this happens. I am learning more and more on terms and conditions and I will not accept any bonuses anymore. This should never happen again and actually I think it is weird that with my own money I don;t win anything, and with bonus money I hit a big bonus on not only dead or alive, but after that at least 4 other games. I have screenshots of everything I just am not able to upload them for whatever reason. I keep on getting the message : upload of file failed.

    I am seriously crying.

    Staartmees
     
  2. May 19, 2017
  3. Thomas-SlotsMillion

    Thomas-SlotsMillion Online Gaming Affiliate Manager

    Location:
    Barcelona
  4. May 19, 2017
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    edit..apologies
     
  6. May 19, 2017
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Your pictures are probably in the wrong format - I would guess BMP (BitMap) which take a huge amount of memory and can't be uploaded.

    If you have Microsoft Paint (comes as standard with all Windows systems), open the pictures in that and then "SAVE AS" JPEG format.
    Then you will have no problems uploading.

    KK
     
  8. May 19, 2017
  9. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    ya, I pretty much do mine in paint too to resize to fit
     

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