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Bad experience with 3dice

Discussion in 'Online Casinos' started by jturner128, Feb 28, 2012.

Thread Status:
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    Feb 28, 2012
  1. jturner128

    jturner128 Banned User - dreamgirli27 in disguise

    Occupation:
    Truck Driver
    Location:
    Florida
    I have come to find that the Casino Rep, Anna, has grown very rude to me and to some friends of mine that play on 3dice. I should say played, because most of them have stopped playing in real. Most of them (3 ppl and myself) are only playing out tournies if available. I got banned as a matter of fact because I made a comment about the gaming being bad in the forum. That is fine, I don't mind being banned but the casino rep mentioned above was and continues to be extra rude to me and to others. I also just seem to notice that if you've been a member and things are going great at first, that it definitely seems to turn cold after about a year of being with the casino. This isn't my experience with other casinos (Club World group for example). I'm just not satisfied with 3dice. I know some people just love this casino but I can speak from my personal experience and say that some of us really don't like it at all. Again, it's not from being banned that I base my opinion, it is from the treatment by a certain Rep at the casino and the gaming that goes sour that I draw my conclusion. You can draw yours but I do know I'm not the only one that feels this way about 3dice!
     
  2. Feb 28, 2012
  3. maphesto

    maphesto Dormant account

    Location:
    Sweden
    And why do you play at 3Dice when you think the games are bad? :confused:

    If you feel insulted I can´t see how your posting here would change your mood? I don´t think anyone will send you a candygram and feel sorry for you just because you are banned at3Dice.

    You can have your thoughts, but it feels like you are posting just because you want to bitch and moan! If I think bad of a casino, I just don´t play there! Simple as that!
     
    2 people like this.
  4. Feb 28, 2012
  5. met1959

    met1959 Newbie member PABinit

    Occupation:
    service worker
    Location:
    Worth, Illinois, United States
    3Dice pretty strong rep

    Never a problem with Anna very helpful
     
    2 people like this.
  6. Feb 28, 2012
  7. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I'm sure your ban has nothing to do with your "opinion" :rolleyes:

    How exactly was 3Dice "rude" to you? Refuse you any more free chips did they? It's the usual reason a player comes here to slag off 3Dice. It's seldom anything actually important or relevant.

    The most likely reason that CSR's get shitty, and they're only human, is that players are demanding, abusive, and rude. I'm also certain you weren't banned just for "saying the payouts are bad". If you think Anna has been rude, then ask Enzo to post some chat conversations here and we can allbe convinced....ill bet you don't want those published.

    Where are your three "friends"? Ask them to come along and tell their story.

    Is this your first time ever here posting at CM?

    I absolutely love how you think they're so awful and treated you so badly.....but you still play there. Priceless.
     
    2 people like this.
  8. Feb 28, 2012
  9. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Actually I think they have a rule about not slagging off the casino while you're in chat or on their forum. Or maybe it's not a rule per se, just a general etiquette kind of thing.
     
    2 people like this.
  10. Feb 28, 2012
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Yes they do.....but I.also.know that they issue warnings privately before any banning is done, so I highly doubt it was a first offence.
     
    1 person likes this.
  12. Feb 28, 2012
  13. azzagirt

    azzagirt Experienced Member

    Occupation:
    Retail, not any more.. I am now a call centre oper
    Location:
    Great Southern Land.
    I absolutley love the games at 3Dice...I have never found any cs to be rude at all ever but to the contrary, only ever courteous and complimentary. I have been down on my luck on several occasions and they ( without ever asking ) have seldom thrown me a decent size chip. What more really can you ask...(they don't have to.).....other than, that you be in the right place at the right time a little more often..lol. You just have to be patient and have money. Coz we all know it's more likely to go than come...lol. Their games are probably no worse or better than any others with hot and cold runs......#@%* happens......
     
  14. Feb 28, 2012
  15. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Sad to say to the OP, but if 100 people think that Anna is great, nice and always polite and then there is one (or four as you say) that thinks the opposite, then maybe it's time to start questioning your own behaviour.
    Did you always think she was rude? When and why did you change your mind?
    If we take a little deeper look at ourself we almost always can see that the problem lies in ourself and not someone else.

    I start to believe I have to sign up at 3Dice soon. I have no clue what or who I'm talking about:oops:
     
  16. Feb 28, 2012
  17. X-Raided

    X-Raided I'm Beetlejuice Baby! PABinit

    Occupation:
    Philanthropist
    Location:
    Globe-Trotter
    Great point. Since you came out in the public to tell your story and went as deep as to making a
    thread about it, I think it's only fair to see conversation transcripts to be able to tell exactly
    what went wrong.
     
  18. Feb 28, 2012
  19. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    couldnt ever say any of 3dice staff have ever been rude , there staff are very good imho )
     
  20. Feb 28, 2012
  21. pobeda

    pobeda account suspended PABnononaccred

    Occupation:
    software engineer
    Location:
    San Diego, CA
    wow..wow.wow.wow
    I don't want to call you a liar, but you are...I can't imagine in my worse dream that Anna would be rude to you or anyone else. and if she was in fact rude, I have no idea what you could possibly do to upset her.

    3Dice by far is one of the best support teams ever in online casinos. If you on a cold streak and said something inappropriate in a chat, just admit it. No reason to accuse Anna or anyone else on that team of rudeness.

    I speak to Anna very often, and just want to make a point to everyone, you can't even imagine what kind of sicko's she must deal with on a daily basis. This is not an easy task by any means and its hard to satisfy everyone. But, IMHO, 3Dice does whatever possible to keep their players happy and interested.
     
    1 person likes this.
  22. Feb 28, 2012
  23. rockycatt

    rockycatt meistercatt

    Occupation:
    carpenter
    Location:
    Boston
    we all know who anna is at three dice but O P who were you in chat i need to know
     
  24. Feb 28, 2012
  25. cpdnd31

    cpdnd31 Ueber Meister CAG webmeister

    Occupation:
    -
    Location:
    where the taxes are the highest
    You know lets put ourselves in a reps shoes for a moment. Daily job.

    Entertain people in chat- do tournaments try to make jokes ask about kids keep the conversation flowing
    Handle customer support- listen to people who don't know how software works (newbies) hold there hand guide them thru - Listen to people say So and so is picking on me and being rude- Listen to the wacko ask hey babe whatcha wearing - Check peoples acct when asking for comp- oh and help with cashier deposit and withdrawals-
    Be MOM in chat - because someone is acting 5 and starting fights-
    Support again- this time foreign customer so have to use Google to translate every ? he has- meanwhile support backs up and fights break out lol -

    Do you get the idea- they try to give everyone and individual VIP treatment at 3Dice - and people fail to realize there are 100s of other customers that they are dealing with.

    I'm sure the last thing I would want to see in chat after having an hour of nonstop work is someone saying this casino slots sux and don't pay. Especially after breaking my back for an hour trying to please 100 people.

    Before you comment on how people are rude maybe walk in her shoes!!! I have had many conversations with Anna and let me tell you she is a wonderful caring person who tries so hard to help and make everyone feel comfortable at 3Dice. I'm sorry you had a bad experience there but judging from your post here I think Anna did the right thing by banning you. I know they DO NOT like banning people at 3Dice so it must have taken a little more then your telling us for that to happen.

    P.S. If your losing in real you don't have to play, they have some wonderful tournaments and chat games for people who are losing or just want to sit back and relax with friends.

    Am I a 3Dice groupie? Yes Do I get aggravated sometimes when machines don't pay? Yes Do I take it out in main chat? NO

    OK I feel better now going to have my coffee.
     
    4 people like this.
  26. Feb 28, 2012
  27. Osloking

    Osloking Quit Gambling

    Occupation:
    Melodies :3
    Location:
    Norge or NO-WAY!
    no hard feelings about 3dice (i speak for general casino service) but when you have a online casino and you have alot of players why wouldnt you hire more people?

    all in all people deposit their hard earned cash to get entertained or hope for big win but this is a serious business with alot of $

    i dont get it when you says that since they have very large amount of players so they cant be 110% on everybody.

    its like i go to restaurant and since its over crowded they can serve me with crap and very poor service. offcourse i never return again then.
     
  28. Feb 28, 2012
  29. cpdnd31

    cpdnd31 Ueber Meister CAG webmeister

    Occupation:
    -
    Location:
    where the taxes are the highest
    OK My Point was missed. When overflow gets high in casino or chat there is always another rep that they can call in. My point was things happen and they have hard jobs. Some people make there jobs a little harder. They just don't ban people for the fun of it. They didn't wake up and say I really don't like player X and his friends Y and Z I'm gonna be rude to them and start banning them. Something was done, most likely many times before a ban occurs.







    People will be people, but can't we all just get along?

    LOL My advice for today ROFL OK way to much coffee now.
     
    1 person likes this.
  30. Feb 28, 2012
  31. Jennifer

    Jennifer Banned User - violation of <a href="http://www.cas

    Occupation:
    stuff
    Location:
    canada
    I am a losing player on that network. As a matter of fact I dont even think ive won 10x my bet ever. Thats just bad luck but i can say I have never had a complaint in regards to their customer support. Are you sure you werent being rude to her or making some sort of accusations? Im just asking here, not saying this is the case.
     
  32. Feb 28, 2012
  33. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    I for one and probably several others feel as I do.........can't believe that anyone from 3D would be rude, UNLESS you acted like a horses pa-toot yourself. Any other casino......I could believe it but not 3D.

    I think you ought to allow Enzo to post an example of this rudeness you claim to have been the victim of.
     
    1 person likes this.
  34. Feb 28, 2012
  35. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    BTW Anna is aware of this thread, I talked to her last night.
     
  36. Feb 29, 2012
  37. missmichelle

    missmichelle Meister Member

    Occupation:
    homemaker
    Location:
    Tucson AZ
    Anna has always been a real sweeheart to deal with. She has been the one I have dealt with the most at 3dice. I just can't imagine her being any kind of rude unless you started talking to her in a rude manner. Sorry, I just don't think you'll get much sympathy here.

    Michelle
     
  38. Feb 29, 2012
  39. secret2

    secret2 irishbrit62 MM

    Occupation:
    driver
    Location:
    New York, United States
    Sorry but I can't remember how long ago it was and what thread but wasn't there a post about Anna and her being 'abusive' by a poster who called her ..um...something about seeing her 'next Tuesday'...so to speak, in chat?

    Could this be the same poster?
     
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