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Bad experience at Party Poker and Empire

Discussion in 'Casinomeister's Poker Room' started by toupee jay, Apr 13, 2006.

    Apr 13, 2006
  1. toupee jay

    toupee jay Dormant account

    Occupation:
    Writer/Television Producer
    Location:
    Los Angeles, CA
    I have been playing on line for about a year. Mainly on Party Poker and Poker Stars. In January Party Poker closed my account with a little over $1,000 in it. They directed me to their Customer Support. I was told that they had detected the use of an illegal device that gave me an unfair advantage.

    I explained to them that I did buy the software for a program called Texas Calculatem. It is supposed to figure the drawing odds on a hand. I did try it once on Party and it did NOT work. Any intermediate player knows that knowing the correct odds is only one factor in determining how to play a hand. I had several e-mails back and forth with Party and even spoke to a representative at length. The fact is that EVERY hand I ever played on Party Poker I made all decisions wholly on my own.

    I reminded him that I had been a losing player for a couple of months, almost $6,000 behind. So what advantage did I have. To no avail. Finally, in desperation I said okay you want to close my account fine. Just send me back my money. No response and no money was ever forthcoming. And no recourse anywhere.

    Now the worst part is that I began playing on Empire, mostly Sit 'n Go tournaments. I had played there regularly for a few months, until last week when the same thing happened. I was locked out of my account. When I contacted their support people, they were not responsive. The Texas Calculatem program I had, has long since been deleted from my desktop. I did not want any further problems because of it.

    The Empire people have offered me NO reason thus far for closing my account, with over $900 in it. I feel like I have been robbed. All I ever did was play poker on these sites, nothing more, nothing less. I won, I lost like a lot of players. Nothing noteworthy either way.

    I am left with a very bad taste in my mouth regarding online poker. They have driven me back to the B & M casinos. I have and will continue to tell people about my bad experience with these two sites.
     
  2. Apr 13, 2006
  3. BosjeR

    BosjeR Full Member

    Location:
    Sweden
    How strange, as far as I know there is no problem using texas calculatem with online poker rooms. And most certainly not with Party Poker since the company behind texas calculatem has an affiliate deal with Party Poker. If you open a party account trough the calculatem website you get the program for free (because of the shared revenue or CPA calculatem gets on you)

    I suspect that the reason for your closed account is not because of this program, are you sure you don't have any other things running on your pc that interfere with the poker software?
     
  4. Apr 13, 2006
  5. BubbleG

    BubbleG Experienced Member

    Occupation:
    spark
    Location:
    Earth, man!
    This may have something to do with multiple accounts, Empire and Party are different firms but I think they are back together again as a poker network.
     
  6. Apr 16, 2006
  7. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    If you were banned from Party they also run the backend for Empire so you and your payment method (Neteller etc) were also flagged. The problem is that their support is about the worst in the industry so you are up against a brock wall. If you call them you might have some luck getting a supervisor if you go through enough channels.
     
  8. Apr 19, 2006
  9. buck

    buck Experienced Member

    Location:
    Midwest USA

    I think there is more to this than your posting.

    Buck
     
    1 person likes this.
  10. Apr 19, 2006
  11. BingoT

    BingoT Nurses love to give shots

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    bad taste

    :lolup:
    That would leave a bad taste
    I think we have more to the story don't we? Let it out
     
  12. Apr 19, 2006
  13. toupee jay

    toupee jay Dormant account

    Occupation:
    Writer/Television Producer
    Location:
    Los Angeles, CA
    Once again, my accounts were closed at Party and Empire. I may have had many programs on my desktop, including several other poker sites.

    The fact is that nothing I had on my desktop was used in any way, shape or form to assist me in playing on Party or Empire. Every hand I played and every decision I made was mine and mine alone.

    If you want to read something more into this, that is your decision. I only posted here as a warning to others that these sites are not secure and you may have a problem with them. And if you do, you have no recourse anywhere.

    All I ever wanted from Party or Empire is for them to send back my remaining money. So far that has not happened and they will not even respond to my communications.

    At this point in time, I will support any legislation to block these sites in the U.S. They are a little too heavy handed in their enforcment for me.
     
  14. Apr 19, 2006
  15. toupee jay

    toupee jay Dormant account

    Occupation:
    Writer/Television Producer
    Location:
    Los Angeles, CA

    Been there, done that, brick wall.
     
  16. Apr 19, 2006
  17. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    toupee_jay: did you ever buy that prophesy program that looks up results for other players?....i think party cracked down on that
     
  18. Apr 20, 2006
  19. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    And you're making this decision based on one site? Gimme a break.
     
  20. Apr 20, 2006
  21. buck

    buck Experienced Member

    Location:
    Midwest USA
    Please Clarify

    Toupee,

    Please clairify-- you deposited $6k during the prior couple of months and now they blocked a $1,000 withdrawal? Why did they not lock your account prior to accepting your deposits?

    My deepest sympathy.

    Buck
     
  22. Apr 20, 2006
  23. Linus

    Linus Dormant account

    Occupation:
    asdf
    Location:
    TX
    Jay, if you want to get somewhere with this, post on 2+2, in the "Internet Gambling" section.

    Post ALL your emails, and make your post as concise and factual as possible.
     

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