Hi,
I have been a player at backgammonmasters.com for some months. I have deposited and withdrawn several times. On my latest withdrawal there has been a problem. I initiated a withdrawal in the first days of Oct. I waited about two weeks, which is a bit long for them. It was then sent to Neteller but it was declined by Neteller. I emailed backgammonmasters to tell them. No response. About a week later I get an email from them telling me my withdraw was declined. It was a form letter-type email with no name. It said it might have been declined for various reasons, no ID, not fulfilled terms etc. None of the issues mentioned pertain to me I think. I emailed them again asking why. No response again. I then try to log into the download software to initiate the withdraw again. I cannot get in. It doesn't say I am locked out or anything it just hangs saying "communicating with server." But I never get in. I have waited for as long as 20 minutes and nothing. This had been going on for over a week. I have deleted and re-installed and that does not work.
My next step was to try and find some online affiliates who promote them but backgammon affiliates are not that common. I found a few but so far I have not been able to get them to contact backgammonmasters on my behalf. They have told me though that backgammonmasters is still operating and everything so that is not an issue.
As I mentioned, what I odd about this is I have been a player there for months. I have not had any trouble. They have not told me to go away or that I have broken any rules. They just simply won't get back to me for some reason. I don't know why. I'm perplexed.
Would someone here be nice enough to email them for me? They have no listed phone. It doesn't even have to be a "connected" type person, just a regular person will be great. I just want some indication as to what is going on. They have some of my funds and at the very least I would like them back.
If anyone is willing please send me a private massage and I will relay my username at backgammonmasters to you.
thanks a lot.
I have been a player at backgammonmasters.com for some months. I have deposited and withdrawn several times. On my latest withdrawal there has been a problem. I initiated a withdrawal in the first days of Oct. I waited about two weeks, which is a bit long for them. It was then sent to Neteller but it was declined by Neteller. I emailed backgammonmasters to tell them. No response. About a week later I get an email from them telling me my withdraw was declined. It was a form letter-type email with no name. It said it might have been declined for various reasons, no ID, not fulfilled terms etc. None of the issues mentioned pertain to me I think. I emailed them again asking why. No response again. I then try to log into the download software to initiate the withdraw again. I cannot get in. It doesn't say I am locked out or anything it just hangs saying "communicating with server." But I never get in. I have waited for as long as 20 minutes and nothing. This had been going on for over a week. I have deleted and re-installed and that does not work.
My next step was to try and find some online affiliates who promote them but backgammon affiliates are not that common. I found a few but so far I have not been able to get them to contact backgammonmasters on my behalf. They have told me though that backgammonmasters is still operating and everything so that is not an issue.
As I mentioned, what I odd about this is I have been a player there for months. I have not had any trouble. They have not told me to go away or that I have broken any rules. They just simply won't get back to me for some reason. I don't know why. I'm perplexed.
Would someone here be nice enough to email them for me? They have no listed phone. It doesn't even have to be a "connected" type person, just a regular person will be great. I just want some indication as to what is going on. They have some of my funds and at the very least I would like them back.
If anyone is willing please send me a private massage and I will relay my username at backgammonmasters to you.
thanks a lot.