Let’s start at the beginning. Last week I hit my biggest ever win. £2000 on a 40p bonus. I was over the moon. Clicked the withdraw button faster than the speed of light to be greeted with the dreaded who are you send me every document you have ever possessed (slight exaggeration). That was a week ago and now I’m being ghosted by customer service. You would think I matched with them on tinder. After reading some posts I read that I should email them a complaint which I have done. Is there any other advice you guys may have? The casino is awesome spins part of grace media. Also hello everyone ?