new.age.doc00
Dormant account
Golden Palace support@goldenpalacenv.com prin 24ktgoldcasino.com / 25 aug.
Welcome Dragos constantin,
24ktGoldCasino is giving you Big Bonuses that can be applied to your next 5 deposits and put £€$1,250 MORE in your account.
(...)
30% CashBack Bonus:
Make a min. £€$25 deposit (max £€$500) and start playing. In case you run your balance down to zero, we will give you a percentage of your money back no questions asked!
ALL games allowed and NO wagering requirements! Maximum Bonus is £€$150.
Use Promo Code: PT535.
To claim, call 0011-800-0704-4507, email support@GoldenPalacenv.com, or use Online Chat Support.
Remember: The bigger the bankroll; the more chances you have of winning. So take advantage!
Good luck!
First interaction:
Hitesh: Hello Dragos
Player41509: hello
Player41509: I would like to redeem a cashback code
Player41509: what is the procedure
Hitesh: may i have your claim code
Player41509: I have redeem it after my balance goes to 0 or before ?
Hitesh: you received a 150% deposit bonus on your last deposit
Hitesh: you can't get a cash back on the same deposit
Player41509: it about PT535 code
Hitesh: you will have to make another deposit for the cash back
Player41509: yes
Player41509: I understand
Player41509: my question was
Player41509: I have redeem it after my balance goes to 0 or before ?
Hitesh: oh yes, the cash back is based on losses only, so you make your deposit and if you loose your deposit completely taking your balance down to zero, then contact us through here to claim your cash back
Player41509: ok
Player41509: great
Player41509: i will do so
Hitesh:
Player41509: and the cash back is free of wager requirements
Player41509: ?!
Player41509: i can withdraw it when I want ?
Hitesh: correct, no game restrictions, no bonus rules
Player41509: thankyou
Hitesh:
Player41509: that sounds nice
Player41509: i will contact you in case of losses
Second interaction , after my deposit :
Lou: Hello Dragos how are you>?
Player41509: hello lou
Player41509: I would like to redeem a cashback
Lou: sure allow me a couple of minutes
Player41509: PT535. is the code
Lou: almost done
Player41509: this code if for 5 deposits
Player41509: when does it expires ?!
Lou: no expiration date just when you claim the 5 cash backs
Player41509: please pay attention
Player41509: 30% from 200 means 60 not 70
Lou: yeah that's correct
Lou: i made an exception for a 35%
Player41509: it a math 1st grade problem
Lou: just a little extra
Player41509: no thankyou , 30% says the promo message 30 should be
Lou: alright i will remove it and put the 60 then
Player41509: ok
Lou: there you go
Player41509: thankyou
Player41509: there is an issue
Lou: ok what's the issue?
Player41509: i can not withdraw the cashback
Lou: that's correct because you need to bet it at least one time
Player41509: are you kidding ?!
Player41509: your colegue says something else
Lou: ok let me explain you
Lou: you can play any game with it but you have to play at least one time the bonus
Player41509: I get reaaly annoyed by this lie
Player41509: what a second to past you the previous conversation
(...)
Lou: you can withdraw the wins you make from that bonus
Player41509: I think you on 24K Gold Casino have different opinions about this bonus
Player41509: it doesnt says that
Lou: but it is how it works
Player41509: did you read the email that was send to me ?!
Lou: yes i did
Player41509: it does says there somethink like that ?!
Lou: and that's how it works , all the winnings you make from the cash back will be yours to cash out
Player41509: please answer my question
Lou: you will need to bet the bonus one time and that's it any game you like all the winnings will be good to cash out at any time
Player41509: please answer my question Lou
Player41509: I will get really mad if you avoid the truth
Lou: we can argue about this the whole afternoon Dragos but i really can't do anything about this , those are the rules and i just can't change them
Lou: i'm explaining you how it works
Player41509: your colegue and the mail sais something else
Player41509: that is right
Player41509: and after I deposited and I redeemed the code everithing changes
Player41509: plase give me an email from your departament , promotion or management
Player41509: and a phone number
Player41509: I would like to call you right now
Lou: the e-mail is support@24ktgold.com
Player41509: and a phone number please
Lou: 00-800-0704-4507
Player41509: who is the person I am contacting ?!
Player41509: and the position please
Lou: this is just the customer service
Lou: you can't contact upper management
Lou: you can send them an e-mail
Player41509: you lied to me
Player41509: I have to contact him
Lou: i haven't lied to you i'm telling you how it works
Player41509: you and your colegue
Lou: you just don't agree with the terms
Lou: look the bonus you don't have to bet it 20 nor 50 times
Lou: is just one time!
Player41509: please give me the link and the line where I can read that information
Lou: that's the way the bonuses have always worked
Player41509: please give me the source to that information
Player41509: I understand that customer support isn't able to provide precise information
Player41509: so I would like to read that , in my email is not that information , in your collegue discution isn't ...where is it ?!
Lou: he might fail to explain you that, but it is what it is and i'm really sorry he didn't explain it right
Lou: the cash back bonus is different from other offers that's why we explain them manually
Player41509: please give me the source of that information
Lou: you just need to bet it one time and all the winnings made in that process will be yours to cash out
Player41509: don't explain more
Player41509: i don't want to bet anymore here , I won't bet anymore here after this situation
Lou: ok i understand
Player41509: it a matter of fairness and respect
Lou: i'm telling you how it is
Player41509: again , please give me the source of that information
Player41509: I am waiting here
Lou: it always worked this way with every single customer that gets the cash back
Player41509: if you refuse this I will post this on every website , forum this case
Lou: you don't agree with it i really can't do much, you agreed to the terms and conditions in the casino
Player41509: I will loose my whole afternoon for you
Player41509: I will post the mail you send to me , this two conversation
Player41509: everything
Lou: well i'm sorry to hear that, we've been on the business for over 12+ years and the rules have always been the same
Player41509: I think you don't know what is happening here
Lou: oh yes i do sir
Player41509: ok so , you agree not to specify the source and you like to post this
Lou: every single player goes by the same rules, and they don't complain
Player41509: I will do so
Lou: you can go to every single online casino and if the have a cash back bonus the rules will be the same sir
Player41509: and you are treating clients in this way with no precise information and no arguments
Player41509: I am talking about this situation
Player41509: ok Lou
Lou: I apologize for the information given by the agent wasn't precise but rules are rules and i can't go over them
Player41509: I am sorry but this situation made me soo mad
Lou: the money is there for you to play
Player41509: I won't play , and I will request my deposit back for FAKE PUBLICLY
Player41509: I hope this 24K Gold Casino will understand to respect players
Player41509: that conditions was really important
Player41509: and I wasn't noticed , neither by mail or by chat
Player41509: this is a lie Lou
Player41509: of fake publicity
Player41509: you are 12+ in the industry , you know what means fake publicity
Lou: Dragos i'm not the one who sets the bonus rules, them have always been the same for the time being
Player41509: this some of the weakest arguments I received since now from a customer support agent
Player41509: Yes , you refused to give me the link to that source
Player41509: that is all
Lou: ok
Player41509: I have to loose a few hours to show it to others
Player41509: good bye
The information Lou is pretending to be in Terms&Conditions it isn't
I'm sure you can observe hou Lou avoids to specify the source , his only argument is ' this is how it works'
I want my 200 deposit back , that it's all .
Your feedback is greatly appreciated.
Welcome Dragos constantin,
24ktGoldCasino is giving you Big Bonuses that can be applied to your next 5 deposits and put £€$1,250 MORE in your account.
(...)
30% CashBack Bonus:
Make a min. £€$25 deposit (max £€$500) and start playing. In case you run your balance down to zero, we will give you a percentage of your money back no questions asked!
ALL games allowed and NO wagering requirements! Maximum Bonus is £€$150.
Use Promo Code: PT535.
To claim, call 0011-800-0704-4507, email support@GoldenPalacenv.com, or use Online Chat Support.
Remember: The bigger the bankroll; the more chances you have of winning. So take advantage!
Good luck!
First interaction:
Hitesh: Hello Dragos
Player41509: hello
Player41509: I would like to redeem a cashback code
Player41509: what is the procedure
Hitesh: may i have your claim code
Player41509: I have redeem it after my balance goes to 0 or before ?
Hitesh: you received a 150% deposit bonus on your last deposit
Hitesh: you can't get a cash back on the same deposit
Player41509: it about PT535 code
Hitesh: you will have to make another deposit for the cash back
Player41509: yes
Player41509: I understand
Player41509: my question was
Player41509: I have redeem it after my balance goes to 0 or before ?
Hitesh: oh yes, the cash back is based on losses only, so you make your deposit and if you loose your deposit completely taking your balance down to zero, then contact us through here to claim your cash back
Player41509: ok
Player41509: great
Player41509: i will do so
Hitesh:
Player41509: and the cash back is free of wager requirements
Player41509: ?!
Player41509: i can withdraw it when I want ?
Hitesh: correct, no game restrictions, no bonus rules
Player41509: thankyou
Hitesh:
Player41509: that sounds nice
Player41509: i will contact you in case of losses
Second interaction , after my deposit :
Lou: Hello Dragos how are you>?
Player41509: hello lou
Player41509: I would like to redeem a cashback
Lou: sure allow me a couple of minutes
Player41509: PT535. is the code
Lou: almost done
Player41509: this code if for 5 deposits
Player41509: when does it expires ?!
Lou: no expiration date just when you claim the 5 cash backs
Player41509: please pay attention
Player41509: 30% from 200 means 60 not 70
Lou: yeah that's correct
Lou: i made an exception for a 35%
Player41509: it a math 1st grade problem
Lou: just a little extra
Player41509: no thankyou , 30% says the promo message 30 should be
Lou: alright i will remove it and put the 60 then
Player41509: ok
Lou: there you go
Player41509: thankyou
Player41509: there is an issue
Lou: ok what's the issue?
Player41509: i can not withdraw the cashback
Lou: that's correct because you need to bet it at least one time
Player41509: are you kidding ?!
Player41509: your colegue says something else
Lou: ok let me explain you
Lou: you can play any game with it but you have to play at least one time the bonus
Player41509: I get reaaly annoyed by this lie
Player41509: what a second to past you the previous conversation
(...)
Lou: you can withdraw the wins you make from that bonus
Player41509: I think you on 24K Gold Casino have different opinions about this bonus
Player41509: it doesnt says that
Lou: but it is how it works
Player41509: did you read the email that was send to me ?!
Lou: yes i did
Player41509: it does says there somethink like that ?!
Lou: and that's how it works , all the winnings you make from the cash back will be yours to cash out
Player41509: please answer my question
Lou: you will need to bet the bonus one time and that's it any game you like all the winnings will be good to cash out at any time
Player41509: please answer my question Lou
Player41509: I will get really mad if you avoid the truth
Lou: we can argue about this the whole afternoon Dragos but i really can't do anything about this , those are the rules and i just can't change them
Lou: i'm explaining you how it works
Player41509: your colegue and the mail sais something else
Player41509: that is right
Player41509: and after I deposited and I redeemed the code everithing changes
Player41509: plase give me an email from your departament , promotion or management
Player41509: and a phone number
Player41509: I would like to call you right now
Lou: the e-mail is support@24ktgold.com
Player41509: and a phone number please
Lou: 00-800-0704-4507
Player41509: who is the person I am contacting ?!
Player41509: and the position please
Lou: this is just the customer service
Lou: you can't contact upper management
Lou: you can send them an e-mail
Player41509: you lied to me
Player41509: I have to contact him
Lou: i haven't lied to you i'm telling you how it works
Player41509: you and your colegue
Lou: you just don't agree with the terms
Lou: look the bonus you don't have to bet it 20 nor 50 times
Lou: is just one time!
Player41509: please give me the link and the line where I can read that information
Lou: that's the way the bonuses have always worked
Player41509: please give me the source to that information
Player41509: I understand that customer support isn't able to provide precise information
Player41509: so I would like to read that , in my email is not that information , in your collegue discution isn't ...where is it ?!
Lou: he might fail to explain you that, but it is what it is and i'm really sorry he didn't explain it right
Lou: the cash back bonus is different from other offers that's why we explain them manually
Player41509: please give me the source of that information
Lou: you just need to bet it one time and all the winnings made in that process will be yours to cash out
Player41509: don't explain more
Player41509: i don't want to bet anymore here , I won't bet anymore here after this situation
Lou: ok i understand
Player41509: it a matter of fairness and respect
Lou: i'm telling you how it is
Player41509: again , please give me the source of that information
Player41509: I am waiting here
Lou: it always worked this way with every single customer that gets the cash back
Player41509: if you refuse this I will post this on every website , forum this case
Lou: you don't agree with it i really can't do much, you agreed to the terms and conditions in the casino
Player41509: I will loose my whole afternoon for you
Player41509: I will post the mail you send to me , this two conversation
Player41509: everything
Lou: well i'm sorry to hear that, we've been on the business for over 12+ years and the rules have always been the same
Player41509: I think you don't know what is happening here
Lou: oh yes i do sir
Player41509: ok so , you agree not to specify the source and you like to post this
Lou: every single player goes by the same rules, and they don't complain
Player41509: I will do so
Lou: you can go to every single online casino and if the have a cash back bonus the rules will be the same sir
Player41509: and you are treating clients in this way with no precise information and no arguments
Player41509: I am talking about this situation
Player41509: ok Lou
Lou: I apologize for the information given by the agent wasn't precise but rules are rules and i can't go over them
Player41509: I am sorry but this situation made me soo mad
Lou: the money is there for you to play
Player41509: I won't play , and I will request my deposit back for FAKE PUBLICLY
Player41509: I hope this 24K Gold Casino will understand to respect players
Player41509: that conditions was really important
Player41509: and I wasn't noticed , neither by mail or by chat
Player41509: this is a lie Lou
Player41509: of fake publicity
Player41509: you are 12+ in the industry , you know what means fake publicity
Lou: Dragos i'm not the one who sets the bonus rules, them have always been the same for the time being
Player41509: this some of the weakest arguments I received since now from a customer support agent
Player41509: Yes , you refused to give me the link to that source
Player41509: that is all
Lou: ok
Player41509: I have to loose a few hours to show it to others
Player41509: good bye
The information Lou is pretending to be in Terms&Conditions it isn't
I'm sure you can observe hou Lou avoids to specify the source , his only argument is ' this is how it works'
I want my 200 deposit back , that it's all .
Your feedback is greatly appreciated.
