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WARNING Avoid Fenix Casino, they're cancelling player winnings for their own convenience

Discussion in 'Casinomeister Warnings' started by maxd, Nov 9, 2015.

    Nov 9, 2015
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Several months ago a player came to us with a complaint regarding non-payment. They had been a player at CasinoForMe but were later transferred over -- with their €6000 balance -- to Fenix Casino when the latter bought the former. The player was originally told that yes, there had been a delay in the transfer but everything was good and the player was free to proceed as they wished:
    The player won at Fenix, amassing winnings of €60,000+, and proceeded to request a withdrawal to which the casino agreed:
    At this time the casino asked the player to post on the forums that all was well.

    After €8500 had been paid the payments stopped. The Player asked why and was told the following [bolding added for emphasis]:

    At this point the player came to us and we approached the casino for comments on the case. The casino told us that they'd had problems with the former management of CasinoForMe, that monies had disappeared during the transfer of ownership leaving Fenix Casino short of cash and burdened with outstanding debts. Regarding this particular player's case:
    I replied to the casino that they'd certainly had some tough breaks but my position was that their problems with the purchase and transfer of CasinoForMe were not of the player's making: all winnings were due and owed. That was the last we heard from them. Several attempts to restart the discussions have failed and as such I feel there's no option but to warn players of the risks they face:

    WARNING: Fenix Casino apparently has financial problems and the management appears to be morally challenged when it comes to paying players money fairly won. Winnings have been confiscated for the casino's convenience; players should expect that any monies in the casino are at risk. Players should avoid Fenix Casino, at least until they've proven that they can and will respect their financial commitments to their players.
     
    28 people like this.
  2. Dec 10, 2015
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I've recently been in touch with a rep from this casino group. Hopefully they'll clear things up. If that happens and there is a clear path forward in terms of dealing with future issues then we'll consider upgrading this Warning to "Under Review".
     
    2 people like this.

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